As Allego s Senior Manager Customer Education & Enablement you will build and scale the programs systems resources and learning experiences that help customers realize more value from Allego become more self-sufficient and confidently expand their use of the platform. This is a highly visible hands-on builder role where you ll create customer education from the ground up by developing content launching scalable learning programs facilitating customer experiences and evolving our self-service ecosystem. Working cross-functionally with Customer Success Product Marketing and Enablement you ll define how customers learn adopt and realize value from Allego. You ll have the unique opportunity to shape the customer education experience for a company whose product is enablement itself. Success in this role means customers are more educated engaged and successful with Allego. They can find answers faster discover more ways to use the platform and realize greater value from their investment. What You’ll Own Customer Education Strategy & Programs Define and execute Allego s customer enablement strategy building scalable programs that help customers learn engage and succeed with the platform. Self-Service Knowledge & Resources Transform Allego s product documentation into a modern self-service experience by creating clear practical guidance centered around workflows use cases best practices and contextual learning that helps customers solve problems independently. Customer Education & Adoption Experiences Create engaging educational experiences—including videos guides playbooks webinars and learning paths that showcase best practices increase awareness of Allego’s capabilities and help customers achieve meaningful business outcomes. Allego University & Certifications Design build and continuously evolve Allego s customer education ecosystem including learning paths certifications and programs that develop power users administrators and customer champions. Templates Toolkits & Accelerators Develop turnkey resources frameworks and starter kits that help customers quickly understand adopt and expand their use of the Allego platform. Customer Engagement Programs Deliver scalable workshops webinars office hours product showcases and learning events that increase customer engagement confidence and awareness of Allego s capabilities. Enablement Systems & Tooling Own and evolve the systems that power customer education and self-service experiences including knowledge management platforms digital adoption tools learning programs and other enablement technologies. Requirements The ideal candidate will have Direct experience building and scaling customer education customer enablement or customer training programs within a SaaS organization ideally serving enablement sales marketing or learning & development professionals. Deep familiarity with Allego revenue enablement platforms sales enablement technology learning technology or adjacent software categories. A proven track record of developing and executing customer education strategies grounded in adult learning enablement or instructional design principles Exceptional written and verbal communication skills. You are an engaging educator who enjoys being in front of customers and is equally comfortable writing clear compelling learning content creating videos and guides and facilitating workshops webinars and other customer learning experiences. Experience owning or administering customer education knowledge management digital adoption learning management or related enablement technologies. Strong program management skills with the ability to independently build and scale new initiatives from concept through execution. A portfolio of customer-facing educational content documentation training materials videos or learning programs that demonstrates exceptional communication and instructional design skills is highly valued. Benefits Allego offers a competitive comprehensive benefits package available to full-time employees on day one Medical dental and vision coverage Unlimited vacation Paid parental leave Health Reimbursement Account (HRA) Flexible Spending Account (FSA) 401(k) with company matching Short & long-term disability AD&D and life insurance Allego stock options Base salary range $130000-$160000 Variable bonus target 10% This position is posted as hybrid however remote candidates may be considered.