B2B Customer Success KAM

Mexico City, CDMX Hybrid
19 hour(s) ago
Job Overview
Company klar
Job Typefulltime
CategoryB2B
First Seen 19 hour(s) ago

Job Description

About Klar Klar is on a mission to democratize financial services in Mexico—because half of the population still doesn’t have access to a bank account. We’re building the future of fintech with a rich set of debit and credit products and we’ve already served over 7 million users since our launch in 2019! 🚀 We are proud to compete in one of the most dynamic fintech markets in the world alongside the likes of Nubank Revolut and traditional banks—and we’re raising the stakes by building a premium brand that Mexicans are proud to carry in their wallets. Our people If you join us at Klar you’ll be welcomed to a team which is rich in many talents and we are very proud! With our head office in Mexico City and remote tech hubs in Berlin and Argentina we are always learning something new about another culture or language. With so many people from different backgrounds and walks of life (young professionals parents LGBTQ+ neurodivergence) you’ll definitely find your people here! Our values Ownership - We own our successes & our failures as a team. Excellence - We do everything to the best of our ability & always seek to achieve a new level of excellence in our work. Inclusion - We believe we are stronger together and actively work to promote a safe diverse inclusive and respectful culture. Customer Obsession - We understand the value Klar can bring to its customers & it’s always at the forefront of our decisions. Klarity - We communicate clearly & with authenticity. It’s in our name & it’s what we do. The position and your daily adventures We are looking for a Key Account Manager (KAM) to lead and grow relationships with our network of brokers andstrategic partners. This person will be responsible for strengthening existing partnerships developing new businessopportunities and driving sustainable growth through a consultative relationship-driven and data-orientedapproach.This is a highly commercial role that combines fieldwork relationship management business developmentnegotiation and performance analysis to maximize the value and potential of each broker partnership. What you can expect Client Relationship Management Build manage and strengthen relationships with brokers and strategicpartners. Conduct regular in-person visits with brokers to strengthen relationships and uncover businessopportunities. Product Adoption & Monetization Ensure clients adopt Klar’s products (credit lines bank accountspayments etc.) actively use them and realize their full value—translating into revenue growth for bothclients and Klar. Retention & Churn Prevention Monitor account health and engagement signals proactively addressingrisks and executing retention playbooks to reduce churn. Upsell & Cross-sell Drive business growth by expanding and developing the assigned broker portfolio.Identify prospect and close new partnership opportunities. Collaboration & Feedback Work closely with Risk Product Operations and Revenue teams to solve clientissues quickly and provide structured feedback for product and process improvements. Performance Management Own clear KPIs such as portfolio growth product usage revenue per clientretention rates and NPS. Analyze commercial performance portfolio metrics and market trends to identifygrowth opportunities and define action plans. What we are looking for Bachelor’s degree in Business Finance Marketing or related field (or equivalent experience). 2–5 years of experience in B2B sales preferably in fintech SaaS or financial services. Strong understanding of financial products and services (e.g. payments lending KYC). Proven track record of meeting or exceeding sales quotas. Excellent communication negotiation and interpersonal skills. Self-motivated organized and comfortable working in a fast-paced startup environment. Experience with CRM software (e.g. Salesforce HubSpot). Our offer to you Competitive salary based on performance and experience Chance of earning Klar stock options 15 days of paid vacation per year plus extended maternity and paternity leaves Vacation premium 30 days of Christmas bonus Food vouchers Medical Insurance Computer device Wellhub  subscription to offer mental and physical health Sponsored coaching and therapy sessions  A modern centrally located office in Mexico City with free drinks snacks and regular social events International work environment with amazing and highly skilled people A world class team that helps you evolve your skills in areas you're interested in Klar is a safe place for everyone! We trust our highly skilled and diverse team and we’re committed to creating a welcoming and inclusive environment for new talents to flourish. We value diversity and welcome all applications regardless of gender nationality ethnic and social origin religion/belief physical abilities age sexual orientation and identity. Should you require any accommodations through the recruitment process please don’t hesitate to let us know how we can help!

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