Who We Are At Health Haven and Health Synergy Clinical Research we are building a modern and integrated model of psychiatric care that combines high-quality outpatient treatment interventional psychiatry and industry-sponsored pharmaceutical clinical research. Our mission is to provide compassionate evidence-based mental health care while helping advance the future of psychiatric treatment through ethical clinical research and innovative therapeutic approaches. With continued expansion across Florida our organization offers physicians the opportunity to grow within a collaborative high-performing environment focused on clinical excellence innovation operational efficiency and long-term professional development. We are committed to creating an environment where physicians can thrive clinically professionally and financially while working alongside an experienced multidisciplinary team dedicated to exceptional patient care. Who You Are Fluent in English with the ability to communicate effectively with patients Experience working in the medical/healthcare field Strong understanding of medical terminology and patient communication Comfortable working in fast-paced clinical and healthcare environments What You’ll Do You will serve as one of the first points of contact for patients ensuring a welcoming supportive and professional experience through every interaction. Your responsibilities will include Patient Communication & Support Providing warm compassionate and professional communication to patients via phone email text and other communication platforms Appointment Scheduling & Coordination Scheduling new and existing patient appointments managing rescheduling requests sending reminders and assisting with appointment-related concerns Patient Experience Support Helping patients navigate services answering general questions resolving concerns professionally and ensuring patients feel informed and supported throughout their care journey Call Management & Follow-Up Managing inbound and outbound calls with professionalism timely follow-up and excellent phone etiquette while maintaining accurate communication records Intake & Administrative Assistance Assisting patients with intake paperwork basic account updates and routing clinical or administrative concerns to the appropriate departments Escalation & Resolution Support Addressing service concerns calmly and professionally while escalating sensitive or urgent matters appropriately Team Collaboration & Workflow Support Coordinating with providers clinical teams and administrative staff to support efficient operations and continuity of care Compliance & Documentation Integrity Maintaining accurate records protecting patient confidentiality and following all applicable healthcare and data privacy standards Other Duties as Assigned What You’ll Bring Prior experience in customer service patient support call center operations or healthcare front desk support Fluent English communication skills both written and verbal with clear and professional phone etiquette Exceptional verbal and written communication skills with a compassionate and professional demeanor Strong service mindset with the ability to create positive and supportive patient experiences Excellent conflict resolution active listening and interpersonal communication skills Strong organizational skills and attention to detail Comfortable using employee monitoring and productivity platforms such as Time Doctor as part of a remote work environment. Ability to multitask and remain calm and professional in fast-paced or high-volume environments Ability to work independently in a remote environment with accountability for deadlines and quality Proficiency with scheduling systems communication platforms or healthcare software preferred Commitment to professionalism confidentiality and ethical handling of patient information Strong work ethic with reliability consistency and a positive attitude toward teamwork and patient care Experience in behavioral health psychiatry or healthcare customer service preferred but not required