Full-time / Part Time 20-40 hours a week Send us your CV and a short intro on hr.malta@newstel.com. Tell us why this role speaks to you. Newstel is hiring! We’re on the lookout for a professional empathetic Customer Service Agent fluent in Dutch and English to join our growing multilingual team supporting a high-profile global client. This is a remote-first role but you need to be based in Malta and available for a few in-office onboarding sessions at our San Ġwann location. If you enjoy solving problems working with people and want to be part of a team that truly cares this might be your next move. What You’ll Be Doing • Helping customers across phone email live chat and social media • Resolving queries with speed care and consistency • Supporting back-office operations (order updates supplier coordination admin) • Collaborating with team members via Slack and shared platforms • Contributing to quality compliance and performance goals What We’re Looking For • Fluency in Dutch and English both spoken and written • A clear communicator with a calm customer-first mindset • Tech-confident and ready to learn. Zendesk experience is a plus • Based in Malta and able to attend onboarding in person • Previous experience in customer service or contact centres preferred • Shifts will fall between these hours Monday Tuesday Saturday and Sunday from 0900 to 1800 CET and Wednesday to Friday from 0900 to 2130 CET Why Newstel? We’re not your typical outsourcing company. We blend global scale with a local touch and deliver service that feels in-house not outsourced. Our Malta team plays a key role in our multilingual excellence. We are guided by strong values supportive leadership and a people-first culture. You’ll need your own device but we’ll provide everything else to get you set up for success. Ready to apply? Send us your CV and a short intro on hr.malta@newstel.com. Tell us why this role speaks to you.