Company Profile Our company New Venture Visions (NVV) is a Virtual Family Office (VFO) service company that specializes in the analysis acquisition and alignment of the client’s real estate-related financing to their larger financial tax and estate plans. Among our other tax and financial planning industry solutions we have developed a residential lending/financing industry solution ideally suited for clients with higher and more complex income/assets. We’ve eliminated traditional industry dynamics and commission-based roles such as the “loan officer” and instead focus on integrating financial tax and real estate expertise with lending. We provide unique honest financially sound guidance and measurable value to our clients. We work exclusively with the clients of partnering financial firms. Notably our value proposition and growth are not interest-rate dependent- in fact today’s higher interest rate environment only increases our value to our business partners and their Clients. Our client approval success rate over the past three years is an industry-leading 98%. Position Description The remote part‑time Mortgage Operations Manager will work flexible hours to help lead the operations of our mortgage lending services ensuring strong loan production efficient processing regulatory compliance and exceptional customer service. This leadership role oversees processors underwriters and support staff maintaining rigorous quality and operational standards. The position requires deep expertise in residential mortgage lending strong financial and operational acumen and the ability to manage both people and processes across the full loan lifecycle—from origination through closing. Leadership & Team Management Recruit hire train and develop processors and branch support staff. Provide ongoing coaching performance management and professional development to ensure a high-performing service-oriented team. Foster a collaborative culture between sales and operations to support seamless loan production and customer satisfaction. Operational Oversight & Workflow Management Oversee daily company operations including loan processing underwriting coordination and closing activities. Ensure timely and accurate movement of loan files from application through funding. Optimize workflow efficiency and ensure full utilization of loan origination systems (LOS). Regulatory Compliance & Quality Control Enforce adherence to federal state and local mortgage lending regulations including RESPA TILA and S.A.F.E. Act requirements. Ensure all loan files meet company policies investor guidelines and quality standards. Partner with compliance and audit teams to maintain regulatory readiness and address any findings. Financial & Performance Management Track KPIs for processing teams identifying trends and implementing improvements to drive productivity and service quality. Analyze financial and operational data to support strategic decision-making. Customer Experience & Issue Resolution Maintain strong client relationships and ensure a high-quality borrower experience throughout the loan process. Resolve escalated customer issues complex loan scenarios and operational bottlenecks. Promote a customer-first culture across all branch functions. Cross-Functional Collaboration Work closely with underwriting closing secondary marketing and corporate leadership to ensure smooth loan flow and operational alignment. Communicate company needs challenges and performance updates to senior management. Required Skills & Qualifications Industry Expertise In-depth knowledge of residential mortgage products loan origination processes and investor/agency guidelines. Strong understanding of federal and state lending regulations and compliance requirements. Leadership & Management Proven experience leading operations teams within a mortgage environment. Demonstrated ability to recruit mentor and motivate staff across multiple functions. Operational & Analytical Skills Expertise in loan processing workflows LOS platforms and mortgage technology systems. Strong analytical skills with the ability to interpret operational metrics. Communication & Problem-Solving Excellent communication conflict resolution and stakeholder management skills. Ability to navigate fast-paced environments and resolve complex issues professionally. Licensure No NMLS requirements Work Location Remote Pay $45.00 - $58.00 per hour Benefits Flexible schedule Work Location Remote