Overview AtALTOUR we believe people are the driving force behind every meaningful connection - our clients’ and our own. With more than 1000 team members and a presence in over 80 countries we are a globally recognized leader in corporate travel management and a proud division of Internova Travel Group the highest-ranking American corporate travel management company (Business Travel News). Our mission is to manage the complexities of connecting people so they can represent their brands in the most impactful way possible. That same philosophy shapes our workplace culture one that evolves improves and empowers our people to grow and thrive. We embrace innovation and leading-edge technology to create smarter faster and more tailored solutions - not just for our clients but for each other. At ALTOUR you’ll be part of a collaborative forward-thinking environment where your voice matters and your success is a shared journey. Click here for more information aboutAltour. JOB OVERVIEW This role is responsible for defining developing and delivering mid-office technology solutions and agent-facing systems. The individual will lead testing efforts document system behavior and processes for operational and support teams and serve as a subject matter expert (SME) across supported platforms. This role oversees the evaluation and delivery of automation-related requests and projects including quality control systems GDS scripting and business analysis. Its objective is to drive agent productivity end-to-end automation and operational quality through innovative technology solutions. This position reports to the Manager of Automation Development with a high level of communication between departments. Responsibilities Position Business Process AnalystReporting to Automation ManagerLocation Remote/working from homeHours of Work 37.5 hours full-time permanent. KEY RESPONSIBILITIES Requirements & Business Analysis Gather analyze and document business requirements from stakeholders Translate operational needs into functional specifications and solutions Collaborate cross-functionally to validate and ensure accuracy of business and technical requirements Project & Delivery Management Manage intake prioritization and tracking of requests and projects Coordinate delivery across teams including QA development and releases Own release of features and functions including coordinating QA and UAT testing as well as coordinating release with other applicable tools and teams. Testing Documentation and Operational Support Ensure solutions meet requirements through QA UAT and validation Monitor system performance and resolve issues impacting quality control processes Serve as Subject Matter Expert (SME) Own subject matter expertise across systems and processes Establish and maintain standards documentation and process governance Drive issue resolution solution validation and knowledge sharing to support continuous improvement Qualifications SKILLS REQUIRED Corporate travel experience with direct exposure to Travel Quality Systems and GDS scripting + Concur Compleat iQCX AQUA etc + Sabre Scribe or Sabre Red Apps + Amadeus Smart Scripts/ Smart Flows/ Quality Monitor Proven hands-on experience with at least two GDS platforms (Amadeus Apollo Galileo Sabre or Travelport Plus) including knowledge of industry practices and corporate travel standards Demonstrates strong communication and stakeholder management skills effectively setting and managing expectations with internal and external partners Highly organized and self-directed with the ability to manage multiple priorities work independently and consistently deliver high-quality results on time PAY AND BENEFITS Our benefit offerings include 25 days paid annual leave plus bank holidays Group pension scheme healthcare dental care life insurance Group income protection cover and Perkbox. Many factors such as years of experience budget etc. are considered when determining the starting rate of pay. This role is also eligible for a discretionary management bonus based on the company’s financial goal achievement and individual performance. Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age race religion national origin gender disability veteran status genetic information sexual orientation and gender identity or any other protected class. Prospective Employee Privacy Policy #Li-remote