| Description | #### The team Our Customer Success Team is the heart of how we support and grow lasting client relationships. We work closely with our global Sales teams Project Managers and other departments to make sure every customer interaction is thoughtful proactive and genuinely helpful. We’re a people-first team—curious collaborative and always ready to step in. Whether it’s guiding a client through their first multilingual event or identifying new ways they can get value from our solutions we’re here to make it easy smooth and impactful. We care deeply about doing things well and doing them together. And as part of our broader team we’re always learning adapting and finding smarter ways to serve our clients—because when they grow so do we. #### The Role- key responsibilities We’re looking for a proactive and customer-focused Customer Success Manager to join our Strategic Partnerships team with a focus on nurturing and growing our Language Service Provider (LSP) Partner Network. You’ll act as a trusted partner to our LSPs by building strong relationships supporting them with day-to-day needs and helping them discover new opportunities to expand their business with us. This is an exciting opportunity for someone who thrives in a global fast-paced environment and wants to make an impact in the evolving world of remote simultaneous interpretation (RSI) and AI-driven language solutions. Want to know more about our partner ecosystem? Explore our Partner Network here. What You’ll Do Partner Success: Support retain and grow relationships across our global LSP network. Account Management: Participate in partner meetings provide customer service and manage multiple accounts with a solutions-oriented approach. Sales Support: Prepare quotes assist with pre-sales activities complete vendor forms and input client data into HubSpot/ISP. Event Coordination: Ensure smooth handovers to Operations confirm interpreter bookings and training and monitor event processes from a customer service perspective. Collaboration: Work closely with the LSP Partner Manager to attract new partners and strengthen existing ones. Administration & Reporting: Maintain CRM records support accurate invoicing with Accounting and compile partner feedback and internal reports. #### Key experiences and competencies What We’re Looking For Experience: 2–4 years in Customer Success Account Management or Partnerships ideally in Language Services SaaS or Events. Skills: Strong communicator confident with virtual meetings and calls tech-savvy with CRM tools and highly detail-oriented. Mindset: A relationship builder who is adaptable organised and eager to grow into managing key partnerships directly. Team Spirit: Able to work independently while collaborating effectively across teams. If you’re motivated to build long-term partnerships and want to shape the future of multilingual events we’d love to hear from you! #### About us Who We Are At Interprefy we help global businesses institutions NGOs and even SMEs connect with audiences worldwide and enable truly multilingual conversations. Our powerful combination of cloud-based technology AI-powered solutions and world-class support makes it easy to add real-time language access to any hybrid on-site or in-person event. Our Mission We are on a mission to connect the world in their own language ultimately aiming to remove all language barriers that stand in the way of successfully meeting globally. We partner with over 60 meeting platforms to bring our multilingual meeting expertise to their clients and work closely with leading Language Service Providers to source the right language talent for even the rarest language combinations. Our global team has already supported over 50000 multilingual meetings all over the world for a large range of clients including the White House UEFA Google or GlaxoSmithKline. Wherever people meet we can interprefy their meeting - we've even connected an astronaut on the International Space Station ISS to a World Expo. A fast-growing global team We've rapidly grown from a small Zurich-based startup to a leading solutions provider in multilingual meetings since 2015. Today we are a team of 100+ talents spread across six continents and 42 countries. At Interprefy chances are high that you virtually travel the world in one day by connecting with colleagues on all continents - from Honduras all the way to Taiwan. We are a remote-first company with an incredibly diverse team across cultures languages and backgrounds. Our values In the absence of physical offices we rely heavily on values that underpin and guide the way we work with each other and our clients. Created by our global workforce we have established five core principles that we aim to follow in our daily work. Having impact - is a priority in everything we do. Why not? - We are free to find the best and most sustainable way to get things done. We care - about our customers the end user our colleagues our partners the planet and the globally connected society. Finding the balance -between work and life between challenges and success. Failing fast - We learn from our mistakes and share our learnings to do better next time. What we offer An opportunity to make an impact at a mission-driven organization that facilitates world-changing conversations. An international and multicultural work environment where you will be working with an incredibly talented and diverse team spread across the globe. An open and impact-driven company culture that embraces creativity. A remote company setting that provides autonomy flexibility personal growth opportunities and the right hardware you need upon joining Interprefy. Our remote-first culture enables us to reach out to a broader workforce which contributes to a more diverse workforce. We strongly believe that the principles of diversity and inclusion are strong drivers of progress because complex challenges can only be tackled by bringing in a diverse set of perspectives. We are an equal-opportunity employer we do not tolerate any discrimination against race religion gender identity sexual orientation disability or any other status. |