United States - Remote Product Strategy/Full time/Remote About the Product Concierge is Guidewire's omnichannel AI agent for P&C carriers. It answers the phone when a policyholder has just had an accident takes first notice of loss asks the questions a good adjuster would ask and writes a clean claim into ClaimCenter. It runs in production today with real carriers and real policyholders not as a demo. Two things make this harder than a typical chatbot. First it has synchronous voice latency is a product requirement not a metric on a dashboard. Second FNOL is a regulated event where the quality of the intake determines the eventual cost of the claim. A missed question early is a bigger loss reserve later. … Sign In to View