Senior Manager CRM Overview The Senior Manager CRM owns the strategy administration and performance of the company’s CRM platforms including Salesforce and Microsoft Dynamics 365. This role is responsible for ensuring the CRM ecosystem delivers measurable value to Sales Marketing and Customer Service while leading the roadmap governance and long-term consolidation of CRM platforms into a single solution. The position combines hands-on platform leadership team management and business partnership. Duties Serve as the primary owner of Salesforce and Dynamics 365 including configuration security integrations automation and release management. Maintain CRM system health by overseeing data quality performance user access and platform reliability. Lead the evaluation planning and execution of CRM consolidation and migration initiatives. Develop and manage the CRM roadmap … Sign In to View