Application Support Specialist

Position Summary

The Application Support Specialist is a key member of the IT team ensuring the business applications our crews and support teams rely on every day are secure reliable and running at their best. As the subject matter expert for assigned applications you'll provide technical support troubleshoot issues collaborate with stakeholders and identify opportunities to improve systems and processes across the business. Working closely with internal teams and external vendors you'll help deliver technology solutions that support operational excellence drive efficiency and enable a great user experience. (This posting reflects an existing vacancy)

Compensation

Salary Range $80000-$90000 Salary based on skills qualifications and experience Annual Performance Incentive Bonus – Percentage of base salary subject to personal and company performance.

Benefits

Extended health coverage (medical dental vision etc.) Employee assistance program (EAP) Group RRSP with company matching DPSP Life and disability insurance Opportunities for advancement and internal mobility

What You’ll Do

Support administer and maintain business-critical applications. Act as the primary point of contact and subject matter expert for assigned systems. Troubleshoot and resolve application issues ensuring minimal disruption to business operations. Partner with business stakeholders to understand needs and recommend effective solutions. Coordinate with software vendors and technical teams to support upgrades enhancements and issue resolution. Assist with system testing configuration and implementation of new features and functionality. Develop and maintain application documentation processes and training materials. Identify opportunities to improve application performance user experience and business processes. Support data integrity reporting and informed decision-making across the organization. What You Bring Experience supporting and administering enterprise business applications. Strong analytical troubleshooting and problem-solving skills. Ability to translate business needs into practical technology solutions. Excellent communication and relationship-building skills. A customer-focused approach with a commitment to service excellence. Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment. A continuous improvement mindset and a passion for helping teams succeed. Why You’ll Love Working Here A workplace that values respect integrity generosity excellence and being customer driven Opportunities to grow your career and learn from the best in the industry A culture that celebrates teamwork inclusion and customer-driven service Of Note We’re proud to support a flexible hybrid approach which gives everyone the best of both worlds. While there are no minimum or maximum time requirements each team’s need for in-person connections will be different and there will be times you’ll join your colleagues at the office. At On Side everything starts with people. We live our values — respect integrity generosity excellence and customer focus — in everything we do. Join a team that helps families businesses and communities rebuild when it matters most. You’ll contribute to a workplace where people come together to bring order to chaos. Make a real impact do work that matters and grow your career with us. Your application is always reviewed by real people. We don’t use artificial intelligence to screen assess or select applicants for this role. Pay $80000.00-$90000.00 per year

Benefits

Casual dress Company events Dental care Disability insurance Employee assistance program Life insurance On-site parking RRSP match Work from home Application question(s) To be eligible for this position the candidate must be either a Canadian citizen a Permanent Resident or holder of an Open Work Permit. Which are you? How many years of experience do you have in Tier 2/Tier 3 application support software troubleshooting or IT system administration? Briefly list the key business applications ERPs or core software suites you have previously supported (e.g. Microsoft Dynamics proprietary internal tools CRM systems or industry-specific software) Do you have hands-on experience administering or supporting financial ERP systems like Microsoft Dynamics NAV or Business Central? Briefly describe your experience working with Microsoft Copilot Power Automate or Power Apps. What is a specific automation or workflow you helped build or support to improve a business process? Briefly describe your experience working in an Agile environment The majority of your working time will be from home however there is regular in office time required. What branch would you be working from for all in office time? (see our website for locations)

Work Location

Remote