Tuknik Government Services LLC a Koniag Government Services company is seeking a Help Desk Analyst to support TGS and our government customer. The position is remote. We offer competitive compensation and an extraordinary benefits package including health dental and vision insurance 401K with company matching flexible spending accounts paid holidays three weeks paid time off and more. Essential Functions Responsibilities & Duties may include but are not limited to Provide excellent customer service and solve problems requiring a diverse technical capability (primarily for the Windows Desktop operating system with Microsoft Office 365 Microsoft Office Suite and various standard applications (COTS). Technically proficient with Windows 11 Intune TCP/IP Wi-Fi smartphones tablets printers and typical office automation application support Remote computer support (Beyond Trust / Bomgar) Owning tracking and resolving Information Technology (IT) incidents and requests using the Remedy Helix ITSM Fulfilling requests and resolving incidents within SLAs on a daily basis to ensure service related issues are identified and resolved within established SLAs Responding to alerts and escalations and working with both user and IT support groups to come up with strategic solutions to recurring problems Education & Experience At least 1 year of relevant experience Associate’s degree or equivalent work experience CompTIA A+ certified (preferred) HDI certified (preferred) Security Requirement Ability to obtain Government Security Clearance Our Equal Employment Opportunity Policy The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race color religion creed ethnicity sex sexual orientation gender or gender identity (except where gender is a bona fide occupational qualification) national origin or ancestry age disability citizenship military/veteran status marital status genetic information or any other characteristic protected by applicable federal state or local law. We are committed to equal employment opportunity in all decisions related to employment promotion wages benefits and all other privileges terms and conditions of employment. The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website please get in touch with Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodations. Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical professional and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers employees and native communities. For more information please visit www.koniag-gs.com. Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352