Senior Technical Support Speciallist

About airSlate airSlate is a global SaaS technology company that develops no-code workflow automation electronic signature and document management solutions. Our award-winning products - SignNow pdfFiller DocHub altaFlow Instapage and US Legal Forms - serve over hundreds of millions of users and more than one million customers worldwide helping organizations of every size digitize processes improve efficiency and transform how they work. We’re in an exciting phase of growth and transformation with teammates in more than 20 countries across three continents and main hubs in the United States Poland Romania Ukraine and Philippines. At airSlate we’re building value for customers and a culture where growth and innovation go hand in hand. We’re looking for people eager to shape products scale a company and thrive in a fast-moving environment. About the SignNow team We are a passionate and ambitious team of 100+ people on a mission to succeed with our award-winning signature solution – SignNow. SignNow empowers over 28 million people at companies across the world to move fast with everything they need to send and eSign their documents. Increase productivity with document workflows impress customers and save money while maximizing ROI with SignNow. And now we are looking for a Senior Technical Support Specialistwho is prepared to contribute to the next chapter of our company's growth. ### What you'll be working on Handle complex web support cases for enterprise and sales-assisted accounts Lead and participate in client calls with Tier 1 accounts independently Collaborate with GTM team (Sales CSM) on escalated enterprise issues Identify document and escalate product bugs and feature requests to engineering and product team Investigate and troubleshoot technical issues related to SignNow web platform integrations and workflows Ensure timely follow-up and resolution on all assigned cases within SLA requirements Maintain clear and professional written communication with customers throughout the full case lifecycle ### What we expect from you Education Bachelor's degree or equivalent practical experience Experience 3+ years in B2B SaaS support minimum 2 years with enterprise / Tier 1 accounts Language English — fluent professional level for written and verbal client communication Technical Familiarity with APIs integrations SaaS platforms Intercom or similar CRM preferred Strong communication and client management skills — must be able to run enterprise calls independently

What we offer

Flexible working environment - Our teams operate across the globe. We value in‑person collaboration in our hubs but we also embrace remote and hybrid working. You can work from one of our offices in the United States Poland Romania or Ukraine or remotely from many countries. Competitive compensation and stock options -

We offer

salaries that reflect local market conditions and experience plus a performance-based bonus system and stock options so you share in the company’s growth. Professional growth and learning - We invest in your development through courses conferences and access to learning resources. We encourage career growth and internal mobility supporting teammates who want to explore new opportunities within airSlate. Health and well‑being - We provide comprehensive benefits tailored to each country including health coverage wellness programmes and access to fitness options. We also dedicate quarterly company-wide Mental Health Days when everyone takes time off to rest and recharge. Family‑friendly culture - Family life is part of who we are and we embrace it in many forms. From flexibility for parents to our airSlate Junior Club for kids to company-wide family days and our pet-friendly approach we’re committed to making work and life easier to balance. Giving back - We support charitable initiatives around the world through the airSlate Care programme. Our current focus includes humanitarian aid in Ukraine and other regions matching employee donations and supporting causes chosen by our teams. Open communication - We encourage transparent dialogue at all levels. From team discussions to company-wide Q&A sessions with our CEO we make sure everyone has the chance to be heard and to influence how we grow. It is airSlate's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race religion ethnicity color sex sexual orientation gender identity or expressions transgender status sexual and other reproductive health decisions marital status age national origin genetic information ancestry citizenship physical or mental disability veteran or family status or any other basis protected by applicable national federal state provincial or local law. airSlate's policy prohibits unlawful discrimination based on any of these impermissible bases as well as any bases or grounds protected by applicable law in each jurisdiction. If you need assistance or an accommodation during the application process because of a disability it is available upon request. airSlate is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law where applicable airSlate will consider for employment qualified applicants with arrest and conviction records. Read our Recruitment

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to Learn how we process your personal information. We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.