Our mission at Duolingo is to develop the best education in the world and make it universally available. But we've got more left to do — and that's where you come in. About the Role Duolingo's Learning App Support team handles help requests from learners using the Duolingo app. We're looking for a customer support contractor for an engagement running from November 16 2026 through July 31 2027 to resolve support tickets assigned from the Learning App queue. Work is assigned by the Customer Support Manager. Estimated effort is up to 40 hrs/week on a flexible schedule. Deliverables Resolve the learner support tickets assigned to you in Zendesk following Duolingo's published support policies and macros Meet the agreed service levels … Sign In to View