Patient Onboarding Associate- Call Center

Since 2018 Luna has redefined physical therapy with award-winning technology and proven clinical models. Operating in 28 states with 25+ nationwide partners we connect patients and providers through an intuitive evidence-based & tech-enabled platform—removing barriers to care and delivering a better physical therapy experience for therapists and patients. Guided by our values we believe in a future in which anyone anywhere can get care and start feeling better.  Join our amazing team and start your career with Luna as an Onboarding Associate!   Are you ready to kick-start your career in a dynamic and rewarding role? Luna Physical Therapy is seeking a motivated and customer-oriented individual to join us as an Onboarding Associate.   As an Onboarding Associate you will be the first point of contact for our new and existing patients responsible for answering incoming calls and scheduling appointments with our network of physical therapists. We are looking for someone  who can work efficiently demonstrate exceptional communication skills and maintain a high level of professionalism to ensure outstanding customer service and patient satisfaction. Join Luna and be a part of our mission to deliver quality care and support to our patients.      Please note Due to budgetary and payroll regulations we are currently hiring only in select U.S. states listed below. AR KY MS SC Norfolk VA Virginia Beach VA WV AL FL GA ID MI MO IN NJ OH TX (except Houston) TN WI         Physical therapy delivered.www.getluna.com   ➡

Key Responsibilities

➡ Deliver exceptional customer service in a fast-paced metrics-driven call center environment. Manage patient registration scheduling rescheduling and healthcare provider communications. Accurately collect and document patient demographics medical history insurance and appointment information. Handle inbound and outbound calls and emails while providing empathetic solution-focused support. Navigate multiple systems simultaneously to perform data entry screen sharing and patient guidance. Adapt to changing processes technology and business priorities. Work independently in a remote environment while maintaining productivity accountability and schedule adherence. Maintain a distraction-free home workspace with reliable high-speed internet. Meet established quality productivity and performance expectations.

Requirements

➡ Office Admin experience 1 year required Demonstrates a high level of customer service and interpersonal communication skills Call/Contact center or other high call volume experience 1 year preferred Proficient with Google Suite Highly detail-oriented Ability to multi-task in a fast-paced work environment High School Diploma or equivalent Must be able to work in the US without restriction Candidates must have reliable high-speed internet to perform the duties of this remote role. Additionally a backup internet option is required to ensure uninterrupted connectivity in case of outages.

Please Note

While this is a remote position we are currently only able to hire in select U.S. states due to employment and tax requirements. Unfortunately we are not hiring in all states at this time. We still encourage applicants to apply as eligibility will be confirmed during the early stages of the hiring process. To qualify for a fully remote role candidates must reside outside of a 50 mile radius from our Nashville office. What we can offer you ➡ Work a consistent fixed schedule! We have a variety of part-time shifts and your schedule will remain the same each week providing stability and work-life balance. A fun collaborative and supportive work environment with a fast-growing innovative company. Realistic growth opportunities Hybrid/remote work Employee referral program Medical dental and vision benefits on the 1st of the month following start 401k Available Shift Options ➡ Please note your time zone Monday – Friday (Full-Time) ET 1100 AM – 730 PM CT 1000 AM – 630 PM PT 800 AM – 430 PM ➡ This position requires extended periods of computer-based work including frequent use of one or more monitors navigation between multiple software applications data entry virtual meetings and other screen-intensive activities. Employees must be able to perform the essential functions of the position with or without reasonable accommodation.Care Exceptionally  Incredibly Relentless  Be Impactful 1% Better Every Day3 Best Employer in Healthcare (Forbes 2025)1 Best Company in MSK Care (Forbes 2025)13 World's Most Innovative Companies in Healthcare (Fast Company 2024)Exceptional Performance Designation (Medicare/CMS MIPS 2022 2023 2024) Gold Indigo Design Award for mobile app design excellence 2020