Position at Zones LLC. Company
When it comes to IT solution providers there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings there’s only one Zones – First Choice for IT.TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need Zones a Minority Business Enterprise (MBE) in business for over 35 years specializes in Digital Workplace Cloud & Data Center Networking Security and Managed/Professional/Staffing services. Operating in more than 120 countries leveraging a robust portfolio and utilizing the highest certification levels from key partners including Microsoft Apple Cisco Lenovo Adobe and more Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need they can Consider IT Done. Follow Zones LLC on Twitter @Zones and LinkedIn and Facebook.
We are seeking an experienced and motivated leader to oversee the Cisco Services function serving as the primary owner of team performance operational execution customer engagement and revenue growth initiatives.This role is responsible for leading a team of Cisco Services Specialists managing service renewals and customer programs driving operational excellence and supporting strategic objectives through close collaboration with sales teams Cisco stakeholders and leadership across the US and Pakistan.
as the Cisco Services Lead Lead and manage the Cisco Services team ensuring operational efficiency accountability and high performance.Assign and prioritize workloads to meet customer commitments and business objectives.Develop team capabilities through coaching training onboarding cross-training and performance management.Establish scalable processes documentation standards and knowledge-sharing practices to ensure business continuity.Identify process improvements operational risks and automation opportunities to enhance efficiency and service quality.Partner with internal stakeholders to support strategic initiatives reporting requirements and business growth.Cisco Services Renewals & Customer SuccessManage Smart Net SaaS and services renewal pipelines ensuring timely execution and achievement of renewal targets.Support complex bids and customer opportunities by providing accurate service recommendations pricing guidance and competitive positioning.Conduct reviews of customer Cisco environments and recommend coverage optimization service enhancements and lifecycle management strategies.Serve as a trusted advisor to customers providing guidance on Cisco services support programs and best practices.Promote and position additional Cisco offerings including Flex EA Advanced Services and SNTC solutions.Contract & Program ManagementOversee contract lifecycle activities including consolidations modifications entitlement access and coverage adjustments.Ensure completion of customer reporting including install base licensing coverage and renewal analyses.Monitor Cisco rebate and program metrics ensuring compliance with partner requirements and achievement of performance objectives.Coordinate opportunity attachment and coverage reporting for expiring and uncovered assets.Additional ResponsibilitiesCollaborate closely with US and Pakistan leadership teams to ensure alignment transparency and operational excellence.Provide guidance on technical and non-technical inquiries from sales teams customers and internal stakeholders.Participate in customer and internal meetings representing Zones' commitment to exceptional service delivery.Develop and maintain customer-facing and internal resources that improve efficiency consistency and knowledge sharing.Drive services revenue through strategic customer engagement and partnership with Zones sales teams.Maintain current knowledge of Cisco programs products and services while completing required Cisco certifications and training
to the teamBachelor's degree or equivalent professional experience. Experience working with Cisco Services renewals contracts or customer success operations. Strong understanding of service renewals contract management and customer reporting. Demonstrated ability to manage priorities coordinate across teams and support business objectives. Strong communication stakeholder management and customer engagement skills.Zones offers a comprehensive
packageAt Zones we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported.
life insurance optional health insurance EOBI and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals and access to our in-house gym.We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT sales engineering or operations Zones provide a dynamic and collaborative environment to help you grow your career.All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race color religion sex sexual orientation gender identity national origin disability protected veteran status age genetic information or pregnancy.Shift Timings 800 PM to 0500 AM (PK Time)
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