Remote North America
Sales Engineer NA West Remote - U.S. or Canada - Pacific or Mountain time zone Quarterly Travel Who We Are Our mission is to simplify the software delivery process so that DevOps and Platform Engineering teams can move fast and deploy code effortlessly without the fear of breaking things. The Akuity Platform enables teams to manage the development and deployment across hundreds – if not thousands – of Kubernetes clusters from a single control plane. Trusted by top companies around the globe the Akuity Platform provides the only end-to-end GitOps platform for the enterprises. Today Argo CD is the third most popular project in the CNCF (Cloud Native Computing Foundation) and is used by 70% of companies who are using Kubernetes in production. The list of Argo CD users includes companies like Intuit BlackRock Tesla Major League Baseball Peloton and many more. Meet the Team As Sales Engineers we work directly with prospects and customers to understand their technical challenges and demonstrate how our solutions address their needs. We develop trusted relationships by actively listening articulating value clearly and guiding customers through the evaluation process. We are highly collaborative partnering closely with Sales Product and Engineering to deliver exceptional customer experiences. Who You Are You value personal relationships camaraderie collaboration and accountability You’ve spent the last 3+ years in technical pre-sales solutions engineering or related role or a BS in Computer Science with at least 2 years of relevant experience. You have a demonstrated history working with the technical tools in CI/CD infrastructure and cloud environments And you’re always trying to stay ahead of the curve Passion for developing expertise in Argo Kargo and the broader cloud-native ecosystem (e.g. Kubernetes Terraform). Excellent communication skills with the ability to craft compelling value-focused product demonstrations. You enjoy engaging with customers both onsite and remotely to build relationships and support evaluations. Eager to collaborate with Sales to build and execute go-to-market strategies. What You’ll Do Engage in technical discussions with prospects and customers throughout the buying lifecycle. Partner cross-functionally with Sales and Product Marketing to develop and deliver high-impact presentations custom demos and proof of concepts. Create sample solutions and tailored use cases to showcase Akuity’s platform capabilities. Collect detailed customer requirements to inform accurate scoping and resource planning for implementations. Serve as a trusted technical advisor to customers and advocate for their needs internally. Your Roadmap to Success Your first 30 days… Sharing your knowledge and experience from by asking the right questions Autonomous early - you have your onboarding plan and you’re checking off boxes every day You’ve introduced yourself to the AEs learned about their bottlenecks and customer pain points and you’re shadowing calls It feels like you’ve been here longer than a month (in a good way) By the end of 90 days… You’ve founded a relationship with marketing that contributes to our messaging You’re building your personal brand - webinars conferences etc. Your peers coworkers and external partners see you as a collaborator and know you as someone whose actions meet their words By six months you will… You’re feeling good about your tech wins helped the team close some deals participating in marketing events and you’re a trusted partner to your coworkers Why Akuity? At Akuity we believe open-source software is the most impactful way to build lasting technology. We founded this company to advocate for Argo share our expertise and be a trusted partner to its users. Our culture is grounded in humility authenticity and diversity. We value people from different backgrounds and paths in life. We trust our team members to take ownership act responsibly and support one another. If you are collaborative curious and dedicated to helping customers succeed we’d love to meet you. Akuity is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender gender identity gender expression transgender status sexual stereotypes age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics.
Remote North America West
Technical Customer Success Manager NA West Remote - US or Canada Pacific or Mountain time zone Quarterly Travel About Akuity With the move to the cloud Kubernetes has become widely adopted by DevOps and Platform Engineering teams but it has also added complexity. While scaling Kubernetes at Intuit the Akuity founders started building Argo CD in order to streamline the adoption of Kubernetes. Argo CD helps developers own understand and deploy their K8s deployments via GitOps. Today Argo CD is the third most popular project in the CNCF (Cloud Native Computing Foundation) and is used by 70% of companies who are using Kubernetes in production. The list of Argo CD users includes companies like Intuit BlackRock Tesla Major League Baseball Peloton and many more. The team founded Akuity in 2021 to enable enterprises to ship software faster and more reliably with modern GitOps best practices. The Akuity Platform enables teams to manage the development and deployment across hundreds – if not thousands – of Kubernetes clusters from a single control plane. Trusted by top companies around the globe the Akuity Platform provides the only end-to-end GitOps platform for the enterprises. Our mission is to simplify the software delivery process so that DevOps and Platform Engineering teams can move fast and deploy code effortlessly without the fear of breaking things. The Opportunity As a Technical Customer Success Manager at Akuity you’ll work closely with customers to guide them through their Argo journey drive adoption and ensure they realize maximum value from Akuity’s platform. You’ll serve as a trusted advisor helping customers achieve their business and technical goals while advocating for their needs internally. What You’ll Do Manage a portfolio of strategic accounts with full responsibility across the customer lifecycle from onboarding and adoption to renewal. Build relationships with customers and serve as the trusted advisor to drive continued value from Akuity’s products and services. Lead strategic meetings and Executive Business Reviews to share best practices and tactical recommendations. Drive implementation and onboarding with a focus on accelerating time to value. Develop prepare and nurture customers for advocacy and long-term partnership. Work with customers to define and achieve business and technical goals KPIs and success metrics. Partner with sales to drive renewals expansions and up-sell opportunities. Advocate customer needs across product engineering marketing and support teams. Manage accounts across different stages of the customer lifecycle. What We Look For Must Have 2+ years of experience supporting customers in a Customer Success Technical Account Management or similar role. Prior experience working with clients of all sizes. Strong written and verbal communication skills with the ability to explain technical concepts to both engineers and executives. Self-starter with the ability to work independently in a remote environment. Naturally curious eager to learn and adapt in a fast-paced environment. Willingness to travel as needed. Nice to Have 5+ years overall experience in customer-facing roles. Technical background ideally with hands-on knowledge of Kubernetes. Familiarity with DevOps GitOps or Cloud Native technologies. Experience driving adoption retention and customer advocacy. Up-to-date on the latest trends in the DevOps ecosystem. Why Akuity? At Akuity we believe open-source software is the most impactful way to build lasting technology. We founded this company to advocate for Argo share our expertise and be a trusted partner to its users. Our culture is grounded in humility authenticity and diversity. We value people from different backgrounds and paths in life. We trust our team members to take ownership act responsibly and support one another. If you are collaborative curious and dedicated to helping customers succeed we’d love to meet you. Akuity is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender gender identity gender expression transgender status sexual stereotypes age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics.
Remote North America
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity improve operational efficiency reduce security and compliance risk and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100 trust GitLab to ship better more secure software faster. The same principles built into our products are reflected in how our team works we embrace AI as a core productivity multiplier with all team members expected to incorporate AI into their daily workflows to drive efficiency innovation and impact. GitLab is where careers accelerate innovation flourishes and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. Fortune 500® is a registered trademark of Fortune Media IP Limited used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with and do not endorse products or services of GitLab. This is a future opportunity that may not be immediately available but we're proactively building our pipeline of exceptional talent. At GitLab we believe in connecting with outstanding professionals before we have an urgent need allowing us to move quickly when the right moment arises. If you are excited about co-creating the future as we're building the most comprehensive AI-powered DevSecOps platform we want to hear from you. We'll keep your information on file and reach out when a position becomes available that matches your skills and interests. An overview of this role This position is 100% remote and will be based in the United States and/ or Canada. GitLab is looking for an enthusiastic and strategic Business Development Representative (BDR) to join our growing Sales team. As a BDR at GitLab you get the opportunity to lead the initial outreach to targeted accounts working in conjunction with the Field and Digital Marketing teams as well as the Sales and Customer Success teams. In this role you'll leverage creative marketing and sales tactics to prospect and engage with multiple buyer personas and roles to introduce GitLab's AI-powered DevSecOps platform. You'll be responsible for generating qualified meetings and pipeline for GitLab's Sales organization. Our BDRs come from a diverse background. Many have worked in closing roles previously or managed teams. We have an extensive onboarding and training program at GitLab and you'll be provided with necessary DevOps and GitLab knowledge to fulfill your role. What you’ll do Execute outbound prospecting initiatives to generate qualified meetings and pipeline in your assigned territory. Generate New Logo opportunities and Growth opportunities on existing customer accounts. Conduct high-level discovery conversations with target accounts to understand business needs qualify opportunities and create Sales Accepted Opportunities (SAOs). Meet or exceed monthly and quarterly BDR-sourced Sales Accepted Opportunity (SAO) targets (e.g. Stage 1 and Stage 3 opportunities) by consistently converting qualified prospects into opportunities. Research and prioritize target accounts using business and industry knowledge to identify key players uncover compelling events and develop tailored outreach strategies. Execute a multi-touch outreach cadence (call email social etc.) to all prospects in your assigned territory using Outreach to maximize engagement and conversion rates. Manage track and accurately report all prospecting activities and pipeline in Salesforce to provide clear visibility into performance and forecast. Collaborate with Field Corporate and Digital Marketing Sales and Customer Success teams to build targeted account lists campaigns and call strategies. Attend regional marketing events to engage participants generate leads and drive qualified Sales Accepted Opportunities (SAOs). Document and continuously improve Business Development Representative processes in the GitLab handbook in partnership with your Business Development Manager. Mentor new BDR hires to help them ramp quickly and navigate key accounts. What you’ll bring Positive and energetic phone skills excellent listening skills strong writing skills. Ability to prioritize tasks manage a high volume of outreach and consistently follow through on prospecting activities. Proven experience taking initiative persisting through setbacks and independently driving projects or activities through to successful outcomes. Alignment with our values and working in accordance with those values. Knowledge of business process roles and organizational structure. Proficiency in using Salesforce Sales Navigator and Outreach or similar prospecting and sequencing tools. Proficiency in English our company language is required for effective communication. Previous tech industry experience or experience in sales development marketing or sales is a plus. About the team As part of GitLab's growing Sales team you will work closely with the Field and Digital Marketing teams as well as the Sales and Customer Success teams. Our BDRs come from diverse backgrounds and we provide extensive onboarding and training so you have the DevOps and GitLab knowledge you need to succeed. You'll partner with Account Executives working fully remote and distributed across multiple U.S. time zones collaborating asynchronously through GitLab video calls and shared playbooks. This role provides a clear path for advancing to an Account Executive position within GitLab. Remote-Global The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education experience knowledge skills abilities of the applicant equity with other team members alignment with market data and geographic location. The base salary range does not include any bonuses equity or benefits. See more information on our benefits and equity . Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $59000 $84000 USD How GitLab Supports Full-Time Employees Benefits to support your health finances and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience many successful candidates do not meet every single requirement. Additionally studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role please apply and allow our recruiters to assess your application. Country Hiring Guidelines GitLab hires new team members in countries around the world. All of our roles are remote however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment employment career development and advancement promotion and retirement are based solely on merit regardless of race color religion ancestry sex (including pregnancy lactation sexual orientation gender identity or gender expression) national origin age citizenship marital status mental or physical disability genetic information (including family medical history) discharge status from the military protected veteran status (which includes disabled veterans recently separated veterans active duty wartime or campaign badge veterans and Armed Forces service medal veterans) or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation please let us know during the recruiting process
Remote North America
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity improve operational efficiency reduce security and compliance risk and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100 trust GitLab to ship better more secure software faster. The same principles built into our products are reflected in how our team works we embrace AI as a core productivity multiplier with all team members expected to incorporate AI into their daily workflows to drive efficiency innovation and impact. GitLab is where careers accelerate innovation flourishes and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. Fortune 500® is a registered trademark of Fortune Media IP Limited used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with and do not endorse products or services of GitLab. An overview of this role As a Customer Success Manager you’ll help GitLab customers realize the full value of our DevSecOps platform by driving adoption measurable outcomes and long-term advocacy. You’ll serve as a trusted advisor to a portfolio of customers guiding them on Git branching strategies software development lifecycle continuous integration continuous deployment and DevSecOps best practices. In this role you’ll connect customer goals with GitLab capabilities lead workshops and Centers of Excellence efforts and translate product usage data into clear actionable recommendations for both customers and GitLab account teams. You’ll collaborate closely with Product Management Engineering Sales and Professional Services with success in your first year measured by customer satisfaction retention and the strength of the strategic relationships you build. What you’ll do Build and maintain a trusted advisor relationship with each assigned customer focusing on adoption measurable outcomes and long-term satisfaction with GitLab. Assist customers with expert deployment guidance operational best practices and establishing a GitLab Center of Excellence within their organization. Lead and participate in workshops to help customers understand and use the full value of the GitLab solution across their software development lifecycle. Measure and monitor customers’ progress against critical and key performance indicators and share insights with GitLab account stakeholders and customer sponsors and executives. Translate customer product usage data into clear actionable recommendations that drive adoption and expansion of GitLab within customer environments. Establish and manage regular touchpoints with customers in line with service level agreements to review strategic and technical objectives and adjust plans as needed. Collaborate closely with Product Management Engineering Sales and Professional Services to streamline issue resolution share customer feedback and align on customer success plans. What you’ll bring Experience in a customer-facing role focused on post-sales adoption value realization and advocacy. Background in customer success professional services technical account management or a related function with direct customer engagement. Ability to understand and discuss Git common branching strategies and how customers use version control in their workflows. Knowledge of the software development lifecycle including typical development pipelines and tooling. Familiarity with continuous integration continuous deployment and DevSecOps concepts and practices. Skill in translating product usage data and technical details into clear actionable insights for both technical and executive stakeholders. Proven ability to build trusted advisor relationships facilitate workshops and guide customers through best practices and operational change. Openness to learning with transferable skills from adjacent roles or industries that support collaborative outcome-focused customer partnerships. About the team The Customer Success Management team at GitLab works with customers across regions to drive adoption of the GitLab DevSecOps platform measure and communicate outcomes and build long-term advocacy. As a globally distributed all-remote team we collaborate asynchronously with Product Management Engineering Sales Professional Services and other groups to connect customer needs with GitLab’s product and services. We focus on helping our customers establish GitLab best practices including Centers of Excellence and on turning usage data into actionable insights that support strategic and technical objectives. #LI-DNI The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education experience knowledge skills abilities of the applicant equity with other team members alignment with market data and geographic location. The base salary range does not include any bonuses equity or benefits. See more information on our benefits and equity . Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $85200 $144000 USD How GitLab Supports Full-Time Employees Benefits to support your health finances and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience many successful candidates do not meet every single requirement. Additionally studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role please apply and allow our recruiters to assess your application. Country Hiring Guidelines GitLab hires new team members in countries around the world. All of our roles are remote however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment employment career development and advancement promotion and retirement are based solely on merit regardless of race color religion ancestry sex (including pregnancy lactation sexual orientation gender identity or gender expression) national origin age citizenship marital status mental or physical disability genetic information (including family medical history) discharge status from the military protected veteran status (which includes disabled veterans recently separated veterans active duty wartime or campaign badge veterans and Armed Forces service medal veterans) or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation please let us know during the recruiting process
Remote North America / Remote Canada
About Valiantys Here at Valiantys we are one of the world’s largest Atlassian partners helping organizations work better through scalable people-centered solutions. As an Atlassian Platinum Solution Partner with a global footprint we support customers across industries as they adopt ITSM Agile at Scale and modern work management practices. Our teams work at the intersection of strategy and delivery partnering closely with customers to translate complex business challenges into clear actionable solutions built on best practices and leading platforms. Join Valiantys and be part of something extraordinary! Job summary Valiantys is seeking a Senior Technical Consultant who will be responsible for delivering technical projects administering and configuring the Atlassian suite and formulating recommendations and technical solutions to address client needs and technical challenges. They are also expected to have deep technical expertise within the Atlassian space in order to deliver best in class service to our Customers. Things you’ll be working on The Senior Technical Consultant will be involved in complex projects as well as informally supporting other technical consultants with their knowledge. You will bridge the gap between business solution needs and technical execution working closely with our Solutions Consulting team to ensure that what we deliver is not only technically implemented well but also aligns with the Solution Teams strategy and maturity level. Key questions you’ll help us answer Lead and guide team of consultants in implementing technological solutions provided by Solutions Team Member Lead Technical Discovery (what does your system look like what configurations do you have what is working well/not working well etc) Define and document technical architecture approach and presentation Serve as main point of contact in designing and implementing technological solutions Technical Work Decomposition (identifying the work that needs to be done and creating it as tasks to be assigned out) Ability to think out of the box and arrive at technological solutions that will satisfy clients needs Designs and configures the system Build integrations/customization's to specifications provided by solutions team Resolve technical issues Ensures system performance and feasibility This member can fluctuate between the Project Team and those with the title of Technical Consultant Responsible for the technical delivery on projects Analyze and implement customer's technical needs and requirements Write technical & functional specifications and requirements Responsible for installation and configuration of Jira and Confluence server from scratch on a Linux platform. Responsible for the creation a cloud environment and implementation per clients specifications Responsible for conducting ServerData Center to Cloud Migrations Responsible for the implementation of basic to complex Workflows Responsible for specific Add-On development as required Provide advice and make recommendations around technical implementations Deploy configure and integrate applications according to customer needs and requirements Do you have what it takes to be our new Senior Technical Consultant? Proven experience (3–6 years) in ITSM Agile or digital transformation consulting. Strong proven experience (3–6 years) knowledge of Atlassian tools (Jira Software Jira Service Management Confluence BitBucket Jira Align a plus). Ability to connect technology features with business outcomes. Excellent communication and facilitation skills especially with mixed technical and non-technical audiences. Experience producing solution documentation architecture diagrams and delivery roadmaps. Familiarity with integrations automation and reporting ecosystems around Atlassian tools. Experience in migrations of Atlassian applications Nice to Have Experience implementing solutions with varying technological apps such as Salesforce and/or ServiceNow Experience in pre-sales or solution engineering in a software or services organization. Strong Knowledge of ITIL SAFe or Lean-Agile frameworks. Certifications such as Atlassian Accreditations ACP ITIL or SAFe are a plus. ➡ ➡ Why you should apply ? Our team members are our greatest asset and we work hard to ensure that Valiantys is not only a great place to work but also a platform for you to grow. Sense. We're committed to giving you the level of information you need to make sense of your assignments. You will witness the impact of your actions. Training. We will provide you with the necessary time and budget to help you develop your skills and continue to build your career. Flexibility. We understand that life is all about balance and we offer you the flexibility and support to help you maintain balance across the different pillars of your life. What we offer - Employee Perks & Benefits Competitive compensation with an annual performance-based bonus Comprehensive Health Insurance401(k) with Company Match Generous Paid Time Off (PTO) - 4 weeks per year plus public holidays A flexible remote work policy A multicultural and international team environment Location This role can be located in Canada or in the United States. We offer flexible remote working policy. To qualify applicants must be legally authorized to work in Canada or the United States and should not require now or in the future sponsorship for employment visa status. Valiantys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race religion gender sexual orientation gender identity age national origin disability status protected veteran status or any other characteristic protected by law. Valiantys provides a barrier-free workplace and embraces all qualified applicants with varied perspectives and backgrounds.
Remote North America / Remote Canada
About Valiantys At Valiantys we help organizations transform the way they work by unlocking the full potential of Atlassian solutions. As the world's leading Atlassian Platinum Solution Partner we combine deep technical expertise consulting excellence and innovation to help our customers accelerate digital transformation improve collaboration and deliver better outcomes. Operating across North America Europe and Asia-Pacific our teams partner with some of the world's most recognized organizations to solve complex business challenges through technology advisory services and managed services. As AI continues to reshape the future of work we are committed to integrating intelligent delivery practices that enable our teams and customers to work smarter make better decisions and deliver greater value. ➡ Job Summary ➡ The Principal Solution Consultant is a senior solution consulting and methodology leader responsible for shaping complex outcome-driven consulting engagements. The role leads complex consulting framing executive-level discovery outcome architecture governance design and practice quality where greater ambiguity management stakeholder alignment and advisory rigor are required. Sitting above the Senior Solution Consultant role the position focuses on complex or multi-domain engagements methodology quality and coaching across the practice. It owns the consulting narrative and advisory quality while Engagement Directors own broader executive relationships portfolio outcomes strategic escalation and account-level value realization. Technical architecture integration patterns scalability and detailed platform design remain owned by Technical Architects. What you'll do ➡ As a Principal Solution Consultant you will Lead complex solution consulting engagements where business intent operating model value case governance and delivery approach need to be clarified. Provide executive-level discovery and advisory leadership without owning account commercials pricing close plans or portfolio strategy. Shape business and operating-model architecture without owning detailed technical architecture integrations data flows or platform standards. Raise solution consulting quality through methodology stewardship stage-gate discipline artifact quality and coaching. Responsibilities Complex Consulting Framing and Executive Discovery Lead executive-level discovery to clarify business intent transformation constraints value targets operating model impacts risks and success measures. Translate ambiguous business problems into structured consulting narratives decision paths phased approaches and measurable outcome models. Frame current-state and future-state narratives connecting people process technology governance adoption and value realization. Guide senior stakeholders toward decision-ready recommendations grounded in feasible delivery and customer maturity. Outcome Architecture and Governance Design Define outcome architecture including value hypotheses KPI models baseline measures target outcomes and benefits tracking. Design governance models appropriate to engagement complexity including stage gates decision forums escalation paths and executive readout cadence. Establish consulting guardrails for scope assumptions risk posture adoption needs success measures and decision ownership. Ensure major phases have clear evidence decision points and artifacts supporting alignment and accountability. Strategic Advisory Focus Help customers improve how work is governed across teams departments programs and portfolios. Advise executives on organizational structures that improve accountability visibility and strategic alignment. Recommend portfolio management approaches balancing investment capacity priorities and business outcomes. Guide customers in defining measurable goals OKRs reporting frameworks and executive dashboards. Translate organizational strategy into scalable work management solutions supported by Atlassian products. Serve as a trusted advisor focused on business challenges not simply software implementation. Methodology and Stage-Gate Advisory Apply and evolve the Solution Consulting methodology while tailoring it to client context without losing rigor or consistency. Guide teams through stage-gate advisory practices across diagnosis design and planning validation activation and scale. Review key engagement artifacts for clarity completeness value alignment and readiness for customer or executive review. Identify gaps in advisory quality governance requirements clarity adoption planning or outcome measurement and help teams resolve them early. Complex Deal Advisory and Scoping Support Support complex pursuits through discovery approach advisory workshops solution framing scope assumptions value case and delivery risk. Provide consulting input to proposals and SOWs where business outcomes governance operating model roadmap or methodology require stronger definition. Partner with Sales and Account teams as an advisory and scoping contributor without owning pursuit strategy commercial strategy pricing negotiation or close plan. Identify where additional input is required from Engagement Directors Principal Solution Architects Technical Architects or delivery leadership. Artifact Ownership and Advisory Quality Create or review consulting artifacts including value cases current-state and future-state narratives operating models phased roadmaps governance models KPI models benefits trackers decision logs and executive readouts. Ensure artifacts are decision-ready logically connected customer-specific and usable by delivery teams and senior stakeholders. Convert field lessons into reusable playbooks templates accelerators discovery guides workshop formats and quality standards. Maintain a high bar for clarity evidence traceability and measurable value. Coaching Practice Quality and Team Leadership Coach Senior Solution Consultants and Solution Consultants through structured feedback advisory review workshop preparation and artifact improvement. Lead by example on executive communication consulting structure facilitation value framing and artifact clarity. Support hiring onboarding enablement communities of practice and internal quality reviews. Contribute to mentoring capability planning practice standards and consulting talent development. Model responsible use of approved AI tools to improve delivery efficiency speed quality consistency and value realization. Decision Rights and Collaboration The Principal Solution Consultant owns complex consulting framing outcome architecture methodology quality stage-gate advisory and coaching. Senior Solution Consultants own solution design intent and customer-facing advisory on standard and medium-complexity engagements. Principal Solution Architects and Technical Architects own technical architecture integration patterns scalability platform design and detailed technical feasibility. Engagement Directors own executive relationships portfolio outcomes strategic escalation and account-level value realization. Sales owns account and commercial strategy pricing negotiation close plan and deal progression. Skills and Experience Required Qualifications Proven experience in solution consulting management consulting business transformation enterprise PMO Project Portfolio Management (PPM) or related advisory roles. Proven ownership of large or complex consulting engagements with multiple stakeholders workstreams phases or business domains. Experience designing enterprise work management solutions using Atlassian products including Jira Software Jira Service Management and Confluence. Experience with Jira Align Atlassian Focus or Atlassian Strategy Collection is highly desirable. Demonstrated experience leading executive-level discovery advisory workshops governance forums and decision-oriented client conversations. Strong capability in problem framing value modeling KPI definition roadmapping operating model design adoption planning and benefits tracking. Strong understanding of project program and portfolio management principles including governance models work hierarchies dependencies roadmaps and executive reporting. Fluency in stage-gate governance iterative delivery consulting methodology and outcome-based advisory practices. Strong familiarity with enterprise delivery ITSM Agile Work Management service management and adjacent Atlassian ecosystem considerations. Ability to coach consultants review advisory artifacts and raise delivery quality through repeatable methods and reusable assets. Preferred Qualifications Experience in regulated complex or enterprise environments such as financial services healthcare automotive public sector or global organizations. Knowledge of ITIL SAFe Lean-Agile DevOps Enterprise Service Management change management or operating model frameworks. Certifications such as Atlassian ACP SAFe SPC or SAFe Lean Portfolio Management (LPM) PMP PMI-PfMP PMI-PgMP or equivalent consulting certifications. Experience contributing to practice development team leadership hiring onboarding enablement or consulting quality programs. Key Competencies Executive communication concise credible decision-oriented communication with senior stakeholders. Outcome architecture links business goals solution recommendations adoption needs and measurable value. Structured problem-solving turns ambiguity into a coherent plan artifact set and decision path. Governance leadership defines cadence stage gates decision forums escalation paths and evidence needs. Systems thinking connects people process technology governance risk and operating model considerations. Talent multiplier raises the bar through coaching quality review reusable assets and team leadership. Career Path and Growth Options This role is part of the Solution Consulting Practice and provides multiple growth paths depending on strengths business need and leadership interests Engagement Director owning broader executive relationships portfolio outcomes and account-level value realization. Practice Lead or Team Leadership owning consulting capability development standards enablement and people leadership. Head of Solutions Consulting or similar senior leadership role owning practice strategy quality and cross-functional alignment. Complex Consulting Framing and Executive Discovery ➡ At Valiantys you'll join an international team of passionate experts who are shaping the future of digital collaboration. You'll have the opportunity to Deliver impactful projects for leading global organizations. Work with cutting-edge AI-enabled delivery practices. Collaborate with highly skilled consultants across multiple countries. Grow your career through continuous learning mentoring and professional development. Influence the evolution of our delivery methodologies and innovation strategy. Be part of a collaborative inclusive and people-first culture where your ideas matter. Outcome Architecture and Governance Design ➡ Competitive compensation with an annual performance-based bonus Comprehensive benefits package Generous Paid Time Off (PTO) A flexible work policy A multicultural and international team environment Valiantys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race religion gender sexual orientation gender identity age national origin disability status protected veteran status or any other characteristic protected by law. Valiantys provides a barrier-free workplace and embraces all qualified applicants with varied perspectives and backgrounds. ➡
Remote North America
About Valiantys Here at Valiantys we are one of the world’s largest Atlassian partners helping organizations work better through scalable people-centered solutions. As an Atlassian Platinum Solution Partner with a global footprint we support customers across industries as they adopt ITSM Agile at Scale and modern work management practices. Our teams work at the intersection of strategy and delivery partnering closely with customers to translate complex business challenges into clear actionable solutions built on best practices and leading platforms. Join Valiantys and be part of something extraordinary! Job summary Valiantys is looking for a Director AI-Enabled DevOps Transformation to drive sales and growth across a portfolio of Valiantys' strategic and enterprise accounts. They will act as a trusted advisor to CIOs CTOs CISOs VPs of Engineering and Platform leaders — translating their business goals into multi-year transformation roadmaps spanning SDLC modernization AI-enabled delivery DevOps architecture and cloud infrastructure. They will own new logo acquisition and existing account expansion facilitate executive alignment and value realization and lead pursuit and delivery consultants to win and execute high-impact engagements. ➡ What you’ll be working on ➡ Own executive relationships across a portfolio of strategic enterprise accounts serve as the single point of accountability for client outcomes satisfaction and growth. Co-develop and execute account strategies that expand Valiantys' footprint across SDLC tooling (Atlassian GitHub/GitLab) AI-enabled delivery DevOps and cloud infrastructure. Lead solutioning for complex pursuits — partnering internally to scope DevOps platform engineering and AI-augmented SDLC engagements. Shape and communicate target architectures spanning CI/CD security compliance resilience and AI copilots integrated into the delivery lifecycle. Govern delivery quality in partnership with engagement managers intervene on escalations and ensure architectural integrity. Represent Valiantys in executive briefings QBRs industry events and joint go-to-market activities. Mentor consultants and architects contributing to Valiantys' practice development in AI-enabled SDLC and DevOps. Do you have what it takes to be our new Director AI-Enabled DevOps Transformation ? 10+ years in consulting professional services or enterprise technology roles with at least 5 years in client-facing leadership (Client Partner Engagement Director or equivalent). SDLC expertise proven track record modernizing software delivery lifecycles — requirements source control CI/CD test automation release management and value stream metrics. AI-enabled delivery demonstrated experience embedding AI/LLM capabilities (e.g. code assistants agentic workflows AI-driven testing intelligent ITSM) into enterprise SDLC and DevOps practices. DevOps Solution Architect background hands-on or architectural depth in CI/CD pipelines GitOps container platforms (Kubernetes/EKS) IaC (Terraform CloudFormation) and observability tooling. Infrastructure expertise strong foundation in cloud and platform infrastructure — networking identity security scalability and reliability engineering at enterprise scale. AWS credentials active AWS certification — minimum AWS Certified Solutions Architect – Professional or AWS Certified DevOps Engineer – Professional or equivalent in Azure or GCP. Demonstrated ability to lead multi-million-dollar account portfolios and complex pursuits. Excellent executive communication commercial acumen and consultative selling skills. Bachelor's degree in Computer Science Engineering or related field advanced degree a plus. Preferred Qualifications Experience within the Atlassian ecosystem (Jira Jira Service Management Confluence Rovo). Additional preferred certifications Certified Kubernetes Administrator (CKA) ITIL SAFe HashiCorp Cloud Engineer. Experience scaling AI platform capabilities (RAG MCP agent orchestration) in regulated industries. Experience with or exposure to AWS industry specializations Established network within AWS partner organizations and joint GTM motions. Prior P&L ownership in a consulting or systems integrator environment. Location This role can be located in Canada or in the United States. We offer flexible remote working policy. ➡ Why you should apply ? Our team members are our greatest asset and we work hard to ensure that Valiantys is not only a great place to work but also a platform for you to grow. Sense. We're committed to giving you the level of information you need to make sense of your assignments. You will witness the impact of your actions. Training. We will provide you with the necessary time and budget to help you develop your skills and continue to build your career. Flexibility. We understand that life is all about balance and we offer you the flexibility and support to help you maintain balance across the different pillars of your life. What we offer - Employee Perks & Benefits Competitive compensation with an annual performance-based bonus Comprehensive Health Insurance401(k) with Company Match Generous Paid Time Off (PTO) - 4 weeks per year plus public holidays A flexible remote work policy A multicultural and international team environment To qualify applicants must be legally authorized to work in Canada or the United States and should not require now or in the future sponsorship for employment visa status. Valiantys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race religion gender sexual orientation gender identity age national origin disability status protected veteran status or any other characteristic protected by law. Valiantys provides a barrier-free workplace and embraces all qualified applicants with varied perspectives and backgrounds.
Remote North America / Remote Canada
About Valiantys At Valiantys we help organizations transform the way they work by unlocking the full potential of Atlassian solutions. As the world's leading Atlassian Platinum Solution Partner we combine deep technical expertise consulting excellence and innovation to help our customers accelerate digital transformation improve collaboration and deliver better outcomes. Operating across North America Europe and Asia-Pacific our teams partner with some of the world's most recognized organizations to solve complex business challenges through technology advisory services and managed services. As AI continues to reshape the future of work we are committed to integrating intelligent delivery practices that enable our teams and customers to work smarter make better decisions and deliver greater value. ➡ Job Summary ➡ We are looking for an experienced Senior Project Manager to lead the successful delivery of strategic large-scale client engagements. In this role you will oversee complex transformation programs while partnering with executive stakeholders to ensure projects are delivered on time within budget and with exceptional customer satisfaction. Beyond traditional project leadership you will leverage AI-enabled delivery tools predictive analytics and automation to improve planning optimize execution anticipate risks and drive smarter delivery decisions. You will also play a key role in mentoring project managers and helping shape the future of delivery excellence at Valiantys. What you'll do ➡ As a Senior Project Manager you will Own concurrent delivery of the firm's most complex engagements including those with multiple workstreams stakeholder groups high executive visibility or compromised schedule margin or client confidence. Own the project operating system including the integrated plan delivery cadence risk and issue register decision and change logs stakeholder register and communication plan. Own the explainable financial position of each engagement including approved budget actual burn forecast to complete and margin against target and construct the commercial case for change. Own readiness at each stage gate and the recommendation to proceed proceed with conditions pause or escalate. Raise delivery quality through coaching artifact review and contribution to standards and templates without line-management authority. Responsibilities Delivery Control and Project Operating System Establish and maintain the integrated project plan including dependencies assumptions decision points milestone confidence and downstream impacts. Maintain governance records as current evidenced and traceable. Set and enforce the delivery cadence across internal client and governance forums with defined inputs and recorded outputs. Interpret schedule and effort variance identify corrective action and secure required decisions before variance compounds. Lifecycle Ownership and Stage-Gate Discipline Own engagement delivery from pre-sales handoff and mobilization through discovery design and planning build and test deployment and rollout and value realization and close-out. Validate at handoff that scope assumptions resourcing commercial structure and client obligations are executable raising gaps before mobilization. Issue an explicit readiness position at each phase transition based on scope plan credibility resourcing client inputs risks decisions financial position and change control. Refuse phase transition where readiness criteria are unmet and document the conditions and owners required to proceed. Close engagements formally including benefits position outstanding risks transition and lessons learned. Commercial Stewardship and Forecast Credibility Maintain an explainable financial position covering approved budget actual burn forecast to complete and margin against target. Ensure added scope results in added budget explicit de-scope or adjusted timing rather than absorbed effort and construct the supporting commercial case. Provide timely inputs to utilization planning work-in-progress review and revenue recognition flagging variance as it emerges. Protect margin through resource mix sequencing and disciplined change control escalating where this would compromise quality or client outcomes. Risk Issue and Escalation Management Identify delivery commercial technical and client-side risk early quantify exposure and assign ownership mitigation and review points. Escalate with issue impact owner options recommendation decision required deadline and communication plan. Treat escalation as a governance instrument and late escalation as the failure condition. Track escalations through closure and record decisions rationale and downstream effects. Stakeholder Governance and Executive Communication Ensure stakeholders are not surprised by slippage unresolved risk over-consumption dependency misses scope changes or consequences of client decisions. Produce decision-ready governance material stating position variance exposure options and recommendation. Pre-wire tradeoffs with relevant owners so governance forums resolve decisions rather than surface them. Equip Engagement Directors and senior colleagues with the delivery evidence and framing required for executive conversations. Engagement Recovery and Re-Baselining Lead recovery of engagements that have lost schedule margin or client confidence beginning with an evidenced assessment of actual position. Define and execute recovery plans covering root cause sequencing resourcing governance client expectations and what will not be recovered. Re-baseline where the original plan is no longer defensible and secure required internal and client agreement. Assume ownership of engagements inherited mid-flight including diagnosis and correction of governance and commercial records. Practice Contribution and People Development Coach Project Managers through structured feedback plan and artifact review and preparation for governance forums. Review delivery artifacts against defined standards and require correction where standards are unmet. Contribute to delivery standards templates onboarding material and lessons learned. Provide performance input and capability observations to the Director of the Project Management Office without owning performance decisions. Delivery Intelligence and Responsible AI-Enabled Delivery Surface renewal expansion and risk-to-account signals from delivery evidence and route them to Engagement Directors and Sales. Contribute delivery credibility to pursuits through input on approach estimate realism resourcing assumptions and delivery risk. Use approved artificial intelligence tooling to draft summarize and maintain project artifacts validating outputs before publication or client use. Secure recording consent for client sessions and keep client data within approved locations and systems of record. Decision Rights and Collaboration The Senior Project Manager owns the delivery plan cadence governance artifacts stage-gate readiness forecast credibility change control process and escalation for assigned engagements. Project Managers own standard and medium-complexity engagements under coaching and artifact review from this role. Engagement Directors own account and executive sponsor relationships commercial strategy portfolio outcomes and strategic escalation. Solution Consultants own business framing outcome architecture and solution intent. Technical Consultants own technical design integration patterns configuration and technical feasibility. Delivery leadership owns resourcing capacity allocation methodology and performance management. Sales owns account and pursuit strategy pricing negotiation and close plan. Skills and Experience Required Qualifications Eight to ten or more years of project delivery experience within professional services management consulting or systems integration including sustained ownership of client-facing engagements. Demonstrated ownership of multiple concurrent complex engagements including delivery performance and financial health. Proven full-lifecycle ownership from pre-sales handoff through close-out. Demonstrated commercial accountability for budget forecast accuracy margin work-in-progress utilization and revenue recognition inputs. Experience operating within a directive delivery model with enforced stage-gate governance change control and artifact standards. Experience recovering engagements that have lost schedule margin or client confidence including re-baselining and renegotiation of expectations. Executive-grade written and verbal communication and facilitation of senior governance forums. Demonstrated quality and risk management discipline including methodology confidentiality contractual compliance and engagement risk requirements. Demonstrated ability to coach Project Managers and review delivery artifacts without line-management authority. Preferred Qualifications Experience delivering within the Atlassian ecosystem including Jira Confluence and other Atlassian products. Experience in regulated or complex enterprise environments such as financial services healthcare manufacturing or global multi-entity organizations. Relevant project program portfolio Agile or Atlassian certification. Experience contributing to pursuits through estimates delivery approach resourcing models and statements of work. Experience contributing to practice development through standards templates onboarding enablement or delivery quality programs. Key Competencies Delivery control converts intent into an executable plan and holds it against variance dependencies and competing pressure. Commercial judgement understands engagement financials and protects margin without compromising outcomes. Executive communication concise credible decision-oriented communication with senior stakeholders. Governance leadership produces decision-ready material and runs forums that resolve rather than defer. Structured escalation raises exposure early with options and a recommendation. Stakeholder discipline maintains an accurate shared picture of engagement position. Recovery leadership diagnoses compromised engagements and restores a defensible baseline. Talent multiplier raises delivery quality through coaching artifact review and reusable standards. Career Path and Growth Options This role sits within the Project Management Office and provides several onward paths depending on strengths business need and leadership interest Engagement Director owning account relationships executive stakeholders commercial strategy and portfolio outcomes. Manager Project Management owning multi-project programs benefits management and cross-workstream dependencies. Director Project Management Office owning delivery standards methodology capacity planning and people leadership. Key Competencies ➡ At Valiantys you'll join an international team of passionate experts who are shaping the future of digital collaboration. You'll have the opportunity to Deliver impactful projects for leading global organizations. Work with cutting-edge AI-enabled delivery practices. Collaborate with highly skilled consultants across multiple countries. Grow your career through continuous learning mentoring and professional development. Influence the evolution of our delivery methodologies and innovation strategy. Be part of a collaborative inclusive and people-first culture where your ideas matter. Why join Valiantys? ➡ Competitive compensation with an annual performance-based bonus Comprehensive benefits package Generous Paid Time Off (PTO) A flexible work policy A multicultural and international team environment Valiantys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race religion gender sexual orientation gender identity age national origin disability status protected veteran status or any other characteristic protected by law. Valiantys provides a barrier-free workplace and embraces all qualified applicants with varied perspectives and backgrounds. ➡
Remote North America / Remote Canada
About Valiantys Join Valiantys and be part of something extraordinary! At Valiantys we're not your typical Atlassian Platinum Solution Partner – we're the force behind awe-inspiring game-changing solutions meticulously designed for Atlassian's suite of software products. We're the pioneers in delivering cutting-edge team collaboration and productivity tools. Think of us as the rocket fuel that powers organizations propelling them to unparalleled heights of success and efficiency! Now envision yourself embarking on an exciting journey with Valiantys and Atlassian where innovation knows no limits and your contribution takes centre stage. Job Summary We’re looking for a Practice Director – Enterprise Service Management (ESM) to lead the regional implementation and evolution of our ESM Practice strategy. Working closely with the Global Head of Practice you’ll be responsible for embedding the global practice strategy within the region while ensuring consulting excellence delivery quality commercial performance and the continued development of our ESM solutions and intellectual property. You’ll lead and enable a high-performing team of Principal Consultants and Product Owners act as a senior advisor to strategic clients strengthen our partnership with Atlassian and work closely with Sales Delivery and Marketing to bring repeatable scalable solutions to market. This is a leadership role at the intersection of consulting people commercial performance and solution innovation with a particular focus on accelerating the development and adoption of ESM and AI-enabled solutions. Purpose & Responsibilities Practice Leadership Drive the ESM Practice strategy within the region and represent the Practice with key clients Atlassian and partners. Build a high-performing Practice community promoting collaboration knowledge sharing and consistent adoption of standards and best practices. Own regional Practice performance including capabilities skills development and the ESM shadow P&L. Delivery Excellence Oversee complex and strategic engagements ensuring delivery quality feasibility and alignment with client outcomes. Act as a senior advisor to strategic clients and provide oversight on key engagements when required. Partner with Delivery Management to anticipate capacity skills and enablement needs. Team Leadership Lead and develop Principal Consultants and Product Owners setting clear objectives and fostering high performance. Manage team priorities and capacity while supporting individual development and career progression. Contribute to recruitment onboarding and retention of key Practice talent. Sales Support Support complex and strategic opportunities ensuring solutions SoWs and delivery models are viable and aligned with Practice standards. Drive adoption of the ESM solution catalogue and reusable components through pipeline reviews and deal assurance. Partner with Sales to improve delivery efficiency client value and commercial performance. Product & Solution Ownership Own the regional lifecycle and development of ESM solutions reusable IP and AI-enabled capabilities in alignment with the global Practice strategy. Act as design authority and drive adoption of repeatable solutions across Consulting Sales and Delivery. Ensure continuous improvement of the portfolio through delivery insights and collaboration with other Practices. Your Team and Partners You’ll operate at the centre of our regional ESM ecosystem and collaborate closely with Head of Delivery in region – your line manager Global Head of Practice – your dotted-line manager Principal Consultants – your direct reports Product Owners – your direct reports Delivery Management – capacity planning and delivery excellence Sales – pipeline deal assurance and solution positioning Marketing – go-to-market and product marketing People & Culture – recruitment development and people management Global Partner Manager – Atlassian and strategic partner alignment Head of Solutions – solution lifecycle and portfolio alignment Do you have what it takes to be our future Practice Director – ESM? You are an experienced Professional Services or Consulting leader with a proven track record of leading teams and complex engagements in a technology environment. You combine strong people leadership commercial acumen and client-facing expertise with the ability to turn strategy into scalable solutions and measurable outcomes. You have a strong understanding of Enterprise Service Management with Atlassian and Jira Service Management experience considered a strong advantage. You thrive in an international environment and are fluent in English. Experience within the Atlassian ecosystem and its ESM portfolio particularly Jira Service Management would be a strong advantage. If you’re an inspiring leader who can connect strategy people delivery commercial performance and solution innovation we’d love to hear from you. This role can be based remotely anywhere in the United States or Canada and requires occasional international travel. We offer a flexible working environment designed to support both collaboration and work-life balance. Why Join Valiantys? Our team members are our greatest asset and we work hard to ensure that Valiantys is not only a great place to work but also a platform for you to grow. Sense. We’re committed to giving you the level of information you need to make sense of your assignments. You will witness the impact of your actions. Training. We will provide you with the necessary time and budget to help you develop your skills and continue to build your career. Flexibility. We understand that life is all about balance and we offer you the flexibility and support to help you maintain balance across the different pillars of your life. If you’re ready to lead with impact scale our ESM capabilities develop the next generation of Valiantys solutions and shape the future of our Practice join us and make your mark at Valiantys! Valiantys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to personal background identity or beliefs. ➡ ➡
Remote North America / Remote / Remote Canada
About Valiantys Valiantys helps organizations transform how work gets done across the enterprise leading with transformation consulting enterprise service management (ESM) and engineering productivity. By combining deep process expertise with modern collaboration automation and value stream practices Valiantys enables business IT and product teams to design connected efficient and human-centered ways of working. With a strong focus on the modern workforce the company helps customers reimagine service delivery beyond IT streamline cross-functional workflows and improve flow and throughput for engineering teams. For more information visit https//valiantys.com. ➡ Job Summary ➡ The Director Delivery - NOAM leads delivery operations across project-based engagements and managed services ensuring consistent execution high-quality outcomes and a strong client experience. The role provides leadership across a multi-level organization of Associate Consultants Consultants and Managers aligning delivery practices solution quality operational standards and service performance across the region. The Director works across all Sales and Delivery functions to ensure a scalable repeatable Delivery approach that weaves transformation objectives into executable delivery plans measurable outcomes and continuous value. The role also embeds AI-enabled capabilities across delivery workflows managed services operations and solution implementation to improve efficiency consistency scalability and decision-making. What You’ll Be Working On ➡ Delivery Leadership & Operational Oversight Oversee delivery across project-based implementations and ongoing managed services engagements Maintain visibility across project pipelines support queues service activity delivery readiness execution and portfolio risk Ensure consistent delivery practices documentation governance and outputs across teams and engagements Guide team members throughout delivery to maintain alignment with client expectations delivery standards and implementation best practices Lead executive-level client escalations and engagement recovery establishing clear ownership corrective plans decision pathways and communication while balancing delivery relationship and commercial considerations Review client feedback and engagement performance identify improvement opportunities and drive action to strengthen delivery outcomes Transformation (Tx) Leadership & Advisory Embed Transformation (Tx) practices within delivery execution and the engagement lifecycle Connect client strategy operating-model needs capabilities and technology execution to practical delivery plans and measurable outcomes Partner with Transformation Engagement Sales and technical leaders to identify and shape Tx opportunities within new and existing client engagements Participate in senior client discovery and transformation-framing conversations to clarify target outcomes roadmaps governance and measures of success Ensure transformation recommendations translate into executable delivery and that insights from delivery inform the client's evolving transformation roadmap Develop Delivery Managers and Consultants to operate as trusted advisors who look beyond implementation and identify opportunities for continuous transformation and client value Client Engagement & Commercial Alignment Ensure a consistent high-quality client experience across project delivery and managed services Build trusted relationships with client stakeholders and provide leadership through complex decisions risks and escalations Align client expectations with the solutions and services delivered including scope outcomes timing and operating responsibilities Support teams in client communication discovery requirements alignment and ongoing service interactions Ensure delivery contributes to long-term client retention expansion and value realization Partner with Engagement and Sales leaders to surface follow-on delivery and Tx opportunities grounded in demonstrated client needs Provide delivery input on select or complex pre-sales opportunities when requested particularly regarding delivery feasibility risks resource considerations and transition readiness Share lessons from delivery with Sales Engagement Transformation and technical leaders to improve future solution design scoping assumptions and sales-to-delivery handoffs People & Organizational Leadership Lead and support a multi-level organization spanning Delivery and Managed Services Associate Consultants Consultants and Managers Set clear roles responsibilities expectations and decision rights across teams Provide regular coaching mentorship career-development conversations and performance alignment for leaders and team members Support progression succession capability development and hiring plans across all levels Promote knowledge sharing collaboration continuous learning and an inclusive accountable team culture Create meaningful organizational engagement by celebrating successes sharing lessons and bringing visible leadership presence to internal forums and cultural initiatives Solution Quality Governance & Continuous Improvement Ensure solutions are aligned with business requirements implemented according to best practices and designed to be consistent supportable and maintainable Provide oversight of configuration administration workflow design optimization integration and automation practices Apply and help evolve delivery models methodologies frameworks standards and tools across project and managed services engagements Promote consistency in documentation reporting knowledge management quality assurance and delivery governance Contribute to effective PMO governance across complex engagements ensuring clear plans dependencies risks decisions executive reporting and accountability across workstreams Develop reusable assets proven practices and shared knowledge that improve scalability and predictability Use performance data and client feedback to drive corrective actions and continuous improvement across delivery and service operations Resource Workload & Financial Alignment Oversee resource planning and workload balancing across delivery engagements and managed services accounts Contribute to workforce and capacity strategies translating anticipated demand into practical staffing hiring and capability-development plans Monitor utilization time tracking delivery performance and relevant financial indicators in partnership with leadership Drive improvements in delivery efficiency and margin through resource process and operating-model optimization Oversee forward-looking and hypothetical pre-staffing allocations to align anticipated demand with available capacity and strategic priorities AI-Enabled Delivery & Service Operations Embed responsible practical use of AI across delivery workflows managed services activities and solution implementation Drive consistent adoption of AI tools that improve quality efficiency knowledge access forecasting and decision support Promote appropriate use of AI-enabled capabilities within Atlassian environments and client solutions Identify high-impact AI use cases and translate them into repeatable delivery practices assets and measurable operational improvements Maintain human accountability for client relationships delivery judgment people leadership and high-impact decisions while using AI to augment the organization Delivery Leadership & Operational Oversight ➡ Significant leadership experience in consulting professional services delivery or managed services environments Proven experience leading multi-level delivery teams across project-based work and ongoing services Significant experience leading delivery within complex large-scale enterprise transformation programs involving multiple workstreams stakeholder groups and delivery teams with exposure to strategy roadmap development governance execution and value realization Deep domain expertise in at least one of the following IT Service Management (ITSM) Software Development Lifecycle (SDLC) or Project Program and Portfolio Management (PPPM) with demonstrated experience applying that expertise to shape solutions and achieve meaningful client outcomes Proven experience operating within or alongside enterprise PMO and portfolio-governance structures including integrated planning dependency management RAID governance executive reporting and decision forums Demonstrated commercial acumen with experience providing delivery input into opportunity shaping scoping estimation SOW review margin considerations account expansion and commercial-risk decisions Track record of leading high-stakes client escalations and recovery plans while balancing client outcomes contractual and commercial commitments delivery risk and organizational capacity Strong executive presence and stakeholder-management skills with experience influencing senior client leaders and aligning stakeholders around difficult transformation and delivery decisions Comfortable leading through ambiguity incomplete information and competing priorities using sound judgment to establish direction make timely decisions and create clarity for clients and teams Experience improving utilization margin forecasting delivery consistency and scalable operating practices Experience delivering transformations enabled by Atlassian or comparable enterprise platforms with a strong understanding of how technology operating models processes and organizational change combine to achieve measurable business outcomes Practical understanding of AI-enabled delivery automation and analytics including responsible adoption and appropriate human oversight Demonstrated success developing leaders coaching teams building organizational capability and fostering an inclusive high-performance culture Your team and partners NoAM VP Delivery (your line manager) Delivery Managers and Managed Services Managers Delivery and Managed Services Consultants and Associate Consultants Engagement Directors and Sales leaders Transformation (Tx) Solution and Technical leaders Regional and cross-functional leadership partners Transformation (Tx) Leadership & Advisory ➡ Our team members are our greatest asset and we work hard to ensure that Valiantys is not only a great place to work but also a platform for you to grow. Sense. We're committed to giving you the level of information you need to make sense of your assignments. You will witness the impact of your actions. Training. We will provide you with the necessary time and budget to help you develop your skills and continue to build your career. Flexibility. We understand that life is all about balance and we offer you the flexibility and support to help you maintain balance across the different pillars of your life. What we offer - Employee Perks & Benefits Competitive compensation with an annual performance-based bonus Comprehensive Health Insurance401(k) with Company Match Generous Paid Time Off (PTO) - 4 weeks per year plus public holidays A flexible remote work policy A multicultural and international team environment ➡ What we offer - Employee Perks & Benefits Competitive compensation with an annual performance-based bonus Comprehensive Health Insurance401(k) with Company Match Generous Paid Time Off (PTO) - 4 weeks per year plus public holidays A flexible remote work policy A multicultural and international team environment
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