At Journey to Freedom Consulting & Academy we are seeking a passionate and empathetic Customer Success Manager to guide our clients through their personal and professional transformations. This remote role is ideal for someone experienced in client engagement who believes deeply in the power of personal and career growth. You will serve as the bridge between our heart-centered service and operational excellence utilizing innovative tools to empower our clients to succeed within our proven online education system. About The Opportunity This opportunity goes beyond traditional support—it’s about empowering our clients to succeed within our step-by-step online education system and transformational programs. You’ll serve as the primary point of contact for our program members—guiding supporting and celebrating their growth journey. What You’ll Do Serve as the primary point of contact for our clients guiding them with clarity empathy and motivation throughout their journey with us. Lead the onboarding process for new clients ensuring they feel welcomed supported and set up for success from day one. Proactively monitor client progress and engagement identifying key moments where support or encouragement is needed. Utilize AI-assisted tools to enhance client attraction support analyze engagement patterns and personalize outreach at scale. Manage support inquiries across email and messaging platforms with professionalism warmth and efficiency. Collaborate with our coaching and operations teams to continuously improve the client experience and program delivery. Track and report on key success metrics including client engagement satisfaction testimonials and key milestones. Lead with heart communicate with intention and embody our mission of conscious online career path in every interaction. What You Bring Bachelor’s degree in Marketing Business Administration or related field 5+ years of experience as a Customer Service Manager Customer Relationship Manager or in the Marketing department Exceptional communication skills high emotional intelligence and a genuine passion for helping others succeed Proficiency in computer applications and Microsoft Office A self-starter mindset with strong time management and organizational skills thriving in a remote work environment. Complete understanding of the company’s products programs and services Ability to adhere to the company policies and guidelines What We Offer Competitive Compensation: A commission-based package commensurate with your experience. Remote-First Freedom: The flexibility to work from anywhere in the world. Conscious & Supportive Team: Be part of a collaborative environment that values every voice and is committed to a shared mission. Flexible Schedule: The autonomy to design a work schedule that fits your life. Growth & Impact: Ongoing opportunities for professional growth and the chance to be part of something truly transformational not just transactional. How To Apply If you're ready to combine operational excellence with meaningful heart-centered work we would love to hear from you. Please send your resume and a brief cover letter highlighting your experience in customer success and explaining what specifically draws you to this opportunity at Journey to Freedom Consulting & Academy. Equal Opportunity Employer We are committed to creating an inclusive environment that celebrates diverse perspectives and experiences. At Journey to Freedom every voice matters.

This position is posted by Jobgether on behalf of Conversica. We are currently looking for a Customer Success Manager Enterprise in the United States. This role offers the opportunity to serve as a strategic advisor to some of the largest enterprise clients helping them achieve measurable value and long-term success with their solutions. As a Customer Success Manager Enterprise you will lead high-level engagements build strong executive relationships and drive adoption renewals and expansions. You will work cross-functionally with sales product and leadership teams to ensure clients' needs are met while fostering loyalty and growth. This position is ideal for someone with a proven track record in enterprise account management a consultative approach to problem-solving and strong communication skills. You will have a direct impact on client satisfaction revenue growth and strategic business outcomes. Accountabilities Build and maintain executive-level relationships across enterprise accounts to drive adoption and success Lead onboarding adoption and strategic business reviews demonstrating clear ROI and value to clients Manage renewals and expansions including negotiation and commercial transactions Proactively monitor customer health to identify risks opportunities and areas for improvement Advocate for customer needs internally collaborating with cross-functional teams to influence product strategy and roadmap Contribute to best practices playbooks and knowledge sharing for enterprise customer management Requirements 5-7+ years of experience in Customer Success Strategic Account Management or similar post-sales SaaS roles Proven success managing large complex enterprise accounts with multiple stakeholders Strong negotiation skills with experience driving renewals and expansions Executive presence with excellent verbal and written communication skills Proficiency in Salesforce Looker Google Workspace familiarity with SaaS adoption strategies is a plus Ability to thrive in a fast-paced evolving environment Bachelor's degree or equivalent experience Willingness to travel periodically based on client and business needs Benefits Competitive base salary ($100000 - $120000) with 20% variable pay (target total compensation $120000 - $144000) Comprehensive health dental and vision coverage 401(k) retirement plan with company match Equity grants through company stock program Generous paid time off and company holidays Flexible remote-first work environment that supports productivity and collaboration Jobgether is a Talent Matching Platform that partners with companies worldwide to connect top talent with the right opportunities through AI-driven job matching. When you apply your profile goes through our AI-powered screening process designed to identify top candidates efficiently and fairly. 🔍 Our AI evaluates your CV and LinkedIn profile thoroughly analyzing your skills experience and achievements. 📊 It compares your profile to the job's core requirements and past success factors to determine your match score. 🎯 Based on this analysis we automatically shortlist the three candidates with the highest match. 🧠 When necessary our human team may perform an additional manual review to ensure no strong profile is missed. The process is transparent skills-based and free from bias — focusing solely on your fit for the role. Once the shortlist is complete it is shared directly with the company that owns the job opening. The final decision and next steps such as interviews or assessments are managed by their internal hiring team. Thank you for your interest!

Connected by creativity and driven by purpose. Hourglass Cosmetics is a vegan and cruelty-free beauty brand redefining luxury cosmetics with high-performance products innovative formulas and award-winning franchises. Recognized by Forbes Fast Company and Time Magazine as one of the most inventive beauty companies Hourglass leads the industry with its breakthrough products and its commitment to animal welfare. Founded in 2004 Hourglass is globally available in 32 markets and nearly 4600 doors including Sephora Ulta Neiman Marcus Selfridges Space NK and more. Hourglass became part of the Unilever Prestige division in 2017. Discover more about the Hourglass brand story and mission on our website hourglasscosmetics.com. As a Customer Success Agent you will be the primary point of contact for our customers ensuring they receive the highest level of service and support. Your goal will be to foster long-term customer relationships address inquiries and proactively help clients maximize the value of our products and services. Responsibilities: Serve as the main point of contact for customer inquiries providing timely and accurate responses via phone email and chat. Develop a thorough understanding of our products and services to effectively assist customers and identify opportunities for upselling or cross-selling. Assist customers with product onboarding troubleshooting and ongoing support to ensure a seamless customer experience. Monitor customer satisfaction and proactively address any issues or concerns to enhance the customer journey. Collaborate with internal teams including sales product development and marketing to relay customer feedback and improve overall service offerings. Maintain detailed records of customer interactions feedback and follow-up actions in our CRM system. Identify trends in customer inquiries and work with the team to develop resources or solutions that improve efficiency and customer satisfaction. Conduct regular check-ins with customers to ensure they are achieving their desired outcomes with our products and services. Qualifications: High school diploma or equivalent Bachelor’s degree in a related field preferred. Proven experience in customer service or a customer-facing role ideally in a technology or SaaS environment. Strong communication and interpersonal skills with the ability to build rapport with customers. Problem-solving mindset and the ability to handle challenging situations with professionalism and empathy. Proficiency in using CRM software and other customer support tools. Detail-oriented with excellent organizational skills and the ability to manage multiple tasks effectively. A team player with a positive attitude and a passion for helping others succeed. The pay range for this role is: 70000 - 80000 USD per year(Remote (Leawood Kansas US))

About Us Close is building the modern CRM for small scaling businesses - just like us. Today we’re 100+ people across 22 countries. We’re united in our goal to help small businesses sell better by eliminating manual work and empowering them to focus on what matters most: relationships. Close sets our compass by our customers and our people. Sustainability is core to serving both we care deeply about the health of our business and the wellbeing of our team. We’re bootstrapped - meaning we’ve accepted no outside funding - and fully remote since 2016. The way we’ve chosen to build our business allows us to chart our own course. Our team prioritizes impact ownership and quality. As a growing remote-first company we favor asynchronicity over meetings and we relentlessly prioritize work that moves the needle. We practice a mature approach to the workplace we expect our team to manage time effectively communicate thoughtfully with teammates and customers and produce great work. About The Role Close is looking for a Customer Success Manager to help drive retention and growth among our new customers. In this role you won’t be assigned dedicated accounts instead you’ll work with a variety of startups and growing companies as they begin their journey with Close . You’ll connect directly with our new customers (often Founders and CEOs!) acting as their Close consultant and setting them up for success on the platform. Your focus will be on proactively reaching out to new customers to book account reviews where you will help them build strong sales processes within Close. As a CSM you’ll make a real impact for the scaling businesses you work with and directly increase customer retention. You’ll report to our Manager of Customer Success Forrest Dwyer and work closely with our Success team leaders Meghann O’Brian and Liz Stephany. You’ll also work closely with our current CSM team. You are: Backed by at least one year of experience with B2B SaaS in a customer success role. + Preference given to candidates with either 1) frontline sales experience or 2) experience working for a CRM platform or a sales enablement tool. Our customers are sellers so a deep familiarity with sales tools or firsthand experience in Sales is preferred. A clear precise communicator both verbally and in writing. You’ll be spending much of your time face-to-face with customers on Zoom but you will also frequently write emails to provide consultation and advice to customers. Energized by working independently in a fast-paced environment. Our team moves quickly and our customers deserve prompt responses - you’ll be responsible for managing your time and prioritizing among many competing demands on your time. Able to build rapport with customers quickly. You won’t be owning a book of business in this role so you’ll need to build new relationships every day. Highly emotionally intelligent. You have the ability to understand and empathize with the needs of others. You have a friendly but strong demeanor. Experienced with working in a startup ideally in a remote environment. Physically based in the U.S. and proficient in English. Preference for ET CT MT and PT. You will: Virtually train and onboard new and existing customers Proactively reach out to high-potential new customers Research to identify high growth and at risk customers Communicate effectively via multiple platforms (sms call email Zoom social) with all Close customers including co-founders executives and sales teams Work closely with Success and Sales teams on seamless customer transitions Identify expansion opportunities and upsell customers Host and manage recurring office hours group trainings and interactive demos to support many customers at once Identify customer content needs and create FAQs white papers videos Communicate with customers in our online Community and via our Helpdesk software Benefits Competitive compensation including an organization-wide goal-based bonus Paid Time Off: 5 Weeks PTO upon joining + Winter Holiday Break. Each year with the company you’ll receive 2 additional PTO days Paid Parental Leave for primary and secondary caregivers Sabbatical: After 5 years with the team you’re eligible for a 1 month paid sabbatical Healthcare (US residents): Medical Dental and Vision with HSA and FSA options (US residents) Dependent care FSA (US residents) 401(k): Up to 6% contribution match 100% vested Our Values Build a house you want to live in - Examine long-term thinking and action No BS - Practice transparency and honesty especially when it’s hard Invest in each other - Build successful relationships with your coworkers and customers Discipline equals freedom - Keep your word to yourself and others Strive for greatness - Constantly challenge yourself and others Learn More Listen to our CEO and Founder Steli Efti tell the story of Close’s journey in the $0-30m Blueprint. Watch our culture video from our 2023 team retreat in Milan. Every year our entire team gathers in person to build connection foster cross-functional collaboration and have fun. In 2025 we’re headed to Paris France. Explore our product. Check out a video demo or try an interactive demo! Our Hiring Process We ask a few role-specific questions as part of our application process. These questions are designed to help us learn more about you from the start so please answer each question thoughtfully. We see this as an opportunity to get to know you beyond your resume. While we are excited by all the opportunities that generative AI has unlocked we request that you refrain from relying exclusively on AI tools when completing an application unless explicitly stated. Every application is read closely by humans and any obviously AI generated applications will be disregarded. Regardless of fit you can expect to hear back from our team with an update on the status of your candidacy. If you progress to the interview process you’ll receive a full outline of the role-specific interview process in your first touchpoint with us. We do our best to make the hiring process clear and human.

"Are you ready to power the World's connections? If you don’t think you meet all of the criteria below but are still interested in the job please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas and have some interest and capabilities in others. Are you ready to power the World's connections? If you don’t think you meet all of the criteria below but are still interested in the job please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas and have some interest and capabilities in others. About The Role: You will be working at a dynamic and fast paced start-up as a member of the Customer Experience (CX) team. You will be enabling Customers to leverage APIs and microservices to drive their business initiatives in one of the most exciting and innovative technology domains in the industry. This team is responsible for interfacing with our customers throughout their lifecycle helping them realize the value of their Kong investment. As a member of the CX team you will act as a champion for our most critical asset our customers. You will be working with a portfolio of customers seeking to identify growth opportunities and ensuring they have what they need to be successful. In this role you will work alongside the US and LATAM sales teams and will have the opportunity to build a large portfolio of Customers. This is an incredibly exciting and challenging role at the forefront of technology requiring someone with very strong organizational and communication skills. You will not only be building strong relationships with key customers you will be pioneering the approach to managing customers by leveraging self service technology and re-usable assets to maximize the value Kong can provide. Working at Kong presents a unique opportunity to help to modernize enterprise software and learn about how businesses run in the digital age. Above all you’ll be acting as a stellar teammate for the rest of Kong. Please note this is a contract position What You Will Be Doing: Coaching our customers throughout their lifecycle while working collaboratively with the rest of the Customer Experience teams to ensure customer outcomes Defining what ‘good’ looks like in terms of adoption plans post-sales engagement what is recommended and why Working with Sales and Product teams to ensure our customers are getting the most out of the solution Helping innovate our tooling and processes to make you and your team more efficient Working on innovative and cutting edge customer projects Learning our products and technologies taking that knowledge and applying it to real world usage Collaborating with other peers business partners and groups. Representing not only yourself and the rest of your team but all of Kong and other exciting tasks you may identify to grow our company The Successful Candidate Will: Have a builder’s mentality seeking to find solutions to complex problems that will make life better for our customers and Kong Manage a portfolio of commercial customers looking for patterns that can be addressed through an automated approach using the latest customer engagement techniques Have passion and determination about our technology and our customers Be a self starter with strong organizational skills to drive effective customer outcomes Have a good understanding of complex technology environments Have great self awareness and strong communication skills (Portuguese and English are required and Spanish is preferred) Ideally have prior experience of a similar role within SaaS Open Source and/or Infrastructure software companies Have a solid understanding of Cloud Native and the technologies that make it work (Containerization Kubernetes Microservices) as well as have a have a foundational understanding of APIM Finally understands the value of DevOps CI/CD and Cloud Computing IaaS About Kong: Kong Inc. a leading developer of cloud API technologies is on a mission to enable companies around the world to become ""API-first"" and securely accelerate AI adoption. Kong helps organizations globally — from startups to Fortune 500 enterprises — unleash developer productivity build securely and accelerate time to market. For more information about Kong please visit www.konghq.com or follow us on X @thekonginc. About Kong: Kong Inc. a leading developer of cloud API technologies is on a mission to enable companies around the world to become “API-first” and securely accelerate AI adoption. Kong helps organizations globally — from startups to Fortune 500 enterprises — unleash developer productivity build securely and accelerate time to market. For more information about Kong please visit www.konghq.com or follow us on X @thekonginc."

"Employer Industry: Cybersecurity Solutions Why Consider This Job Opportunity Salary up to $150000 Opportunity for career advancement and growth within a dynamic startup environment Work remotely from anywhere in the U.S. with a preference for candidates in the Central or East Coast regions Chance to make a significant impact on customer success and company growth Develop strong partnerships with customers and become a Brand Ambassador for the employer What To Expect (Job Responsibilities) Guide customers during onboarding and throughout the subscription lifecycle Create joint success plans that align with customer goals and security requirements Lead customer onboarding experiences and drive product adoption across various relationships Own customer renewals and prioritize ongoing business within an assigned portfolio Deliver quarterly executive business reviews to enhance customer engagement and drive new use cases What Is Required (Qualifications) 5+ years of experience in customer-facing roles such as customer success account management or strategic consulting Ability to develop and drive KPIs for business outcomes related to cybersecurity products Strong empathy for customers and a passion for customer success Excellent communication documentation and presentation skills Familiarity with networking and/or cybersecurity products How To Stand Out (Preferred Qualifications) Experience with CSM and CRM tools familiarity with Plan Hat is a plus Strong sense of ownership and creativity to resolve customer issues Ability to effectively communicate technical information to non-technical customers Diplomacy and poise under pressure when managing customer challenges #Cybersecurity #CustomerSuccess #RemoteWork #CareerGrowth #TechIndustry #CustomerEngagement ""We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair transparent and secure hiring environment for all. If you encounter any employer not adhering to these principles please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."" Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS."

Benefits: Paid time off Training & development Competitive salary Health insurance Profit sharing Applicants must be located in Illinois (IL) in the USA. What We Offer: Industry-Leading Brand: Join a nationally recognized company known for delivering high-quality affordable bath remodeling solutions with a reputation built on trust craftsmanship and customer satisfaction. Career Growth Opportunities: Whether you're in the field or the office we invest in your professional development with hands-on training mentorship and opportunities for advancement. Supportive Team Environment: Work alongside a team that values collaboration integrity and doing the right thing — every time. Be treated like a person not a cog in the wheel. Consistent Work & Reliable Pay: We keep our teams busy year-round with a steady flow of qualified leads and jobs — so you can focus on doing great work without worrying about downtime. Pride in Your Work: Be part of transforming people’s homes and lives. We're improving the world one bathroom at at time. Our work makes a real difference and you'll go home each day knowing you helped someone love their home more. Schedule / Expected Work Hours: Primarily weekday day and evening shifts weekend availability required as needed. Job Summary Are you a proactive communicator with a passion for building strong client relationships? Do you thrive in a fast-paced environment where your organizational skills shine? If so Five Star Bath Solutions wants you to be a part of our dynamic team as a Customer Success Manager! At Five Star Bath Solutions we pride ourselves on delivering exceptional service to our valued clients. As a Customer Success Manager you'll play a crucial role in ensuring client satisfaction by making out-bound calls to warm leads confirming appointments managing the calendar and providing top-notch support. We provide warm leads—your job is to get them booked. And when the appointment sells you get a bonus on top of your base pay. What You’ll Do: Make high-volume outbound calls to warm leads Confirm existing appointments with clients via phone calls emails or other communication channels. Maintain accurate records of client interactions and update client information in our database. Manage the calendar and resolve issues promptly and professionally. Collaborate with the sales and operations teams to ensure seamless communication and client satisfaction. Proactively identify opportunities to enhance the client experience and provide feedback for process improvement. What We’re Looking For: Excellent communication skills both verbal and written. Strong interpersonal skills with the ability to build rapport quickly. Self-driven & motivated Exceptional organizational and time-management abilities. Prior experience in customer service account management or a related field is preferred. Proficiency in using CRM software and other relevant tools. Company Overview Five Star Bath Solutions is one of the fastest-growing companies in the bathroom renovation space. By connecting ambitious entrepreneurs and hard-working professionals we’re able to provide affordable transformations and beautiful bath solutions to communities across North America. Join a fast-paced supportive team where your voice sets the tone for an exceptional customer journey—and where your growth matters. This is a remote position. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location and not to Five Star Bath Solutions Corporate.

About Xamp Media At Xamp Media we are pioneering the future of mobile engagement by integrating advanced technologies data-driven strategies and creative excellence. We empower businesses to connect authentically with their audiences driving meaningful interactions and measurable outcomes across all digital touchpoints. Founded with the vision to redefine mobile marketing we continually adapt to the evolving digital landscape to meet the dynamic needs of our clients. Role Overview We are seeking a Customer Success Manager (CSM) to join our growing team. This is a full-time remote position where you will play a key role in ensuring client success satisfaction and long-term growth. You will act as the primary point of contact for clients ensuring smooth onboarding ongoing support and measurable outcomes from our solutions. Your ability to balance strategic relationship management with data-driven insights will be critical in this role. Key Responsibilities Build and maintain strong client relationships as a trusted advisor. Manage customer onboarding training and support to ensure smooth adoption of solutions. Monitor client performance data analyze trends and identify opportunities for optimization. Develop and implement retention and engagement strategies to maximize customer lifetime value. Act as the client’s voice internally collaborating with sales product and marketing teams. Conduct regular business reviews with clients to demonstrate ROI and drive growth. Proactively identify risks resolve issues and ensure overall customer satisfaction. Qualifications & Skills Proven Customer Success Account Management or Client Servicing experience. Strong analytical skills to interpret customer data and drive decisions. Excellent communication interpersonal and presentation abilities. Ability to work independently in a remote setup while staying highly collaborative. Strong problem-solving mindset with attention to detail. Prior experience in digital marketing mobile advertising or SaaS platforms is a plus. Bachelor’s degree in Business Marketing Communications or a related field . What We’re Looking For (Expectations) A client-first mindset – Always striving to deliver value and measurable impact. Ownership & Accountability – You take responsibility for results and follow through. Adaptability – Comfortable working in a fast-paced evolving digital environment . Proactivity – Anticipating client needs before they ask. Collaboration – Thriving in a team culture where knowledge-sharing is key. Our Culture at Xamp Media We believe in building a culture that’s as innovative as the work we deliver. At Xamp you’ll find: Remote-First Flexibility – Work from anywhere while staying connected. Growth Mindset – Continuous learning skill development and career advancement. Transparency & Trust – Open communication feedback-driven improvement. Collaboration & Support – Cross-functional teamwork where every voice matters. Innovation at Heart – Encouraging experimentation creativity and bold thinking. Recognition & Impact – Your contributions directly shape client success and company growth. Why Join Us? Be part of a fast-growing mobile marketing company redefining digital engagement. Work with leading brands global partners and innovative adtech solutions . Shape client success stories in one of the most dynamic industries . Enjoy a culture that values your growth ideas and individuality .

Benefits: Paid time off Training & development Competitive salary Health insurance Profit sharing Applicants must be located in Illinois (IL) in the USA. What We Offer: Industry-Leading Brand: Join a nationally recognized company known for delivering high-quality affordable bath remodeling solutions with a reputation built on trust craftsmanship and customer satisfaction. Career Growth Opportunities: Whether you're in the field or the office we invest in your professional development with hands-on training mentorship and opportunities for advancement. Supportive Team Environment: Work alongside a team that values collaboration integrity and doing the right thing — every time. Be treated like a person not a cog in the wheel. Consistent Work & Reliable Pay: We keep our teams busy year-round with a steady flow of qualified leads and jobs — so you can focus on doing great work without worrying about downtime. Pride in Your Work: Be part of transforming people’s homes and lives. We're improving the world one bathroom at at time. Our work makes a real difference and you'll go home each day knowing you helped someone love their home more. Schedule / Expected Work Hours: Primarily weekday day and evening shifts weekend availability required as needed. Job Summary Are you a proactive communicator with a passion for building strong client relationships? Do you thrive in a fast-paced environment where your organizational skills shine? If so Five Star Bath Solutions wants you to be a part of our dynamic team as a Customer Success Manager! At Five Star Bath Solutions we pride ourselves on delivering exceptional service to our valued clients. As a Customer Success Manager you'll play a crucial role in ensuring client satisfaction by making out-bound calls to warm leads confirming appointments managing the calendar and providing top-notch support. We provide warm leads—your job is to get them booked. And when the appointment sells you get a bonus on top of your base pay. What You’ll Do: Make high-volume outbound calls to warm leads Confirm existing appointments with clients via phone calls emails or other communication channels. Maintain accurate records of client interactions and update client information in our database. Manage the calendar and resolve issues promptly and professionally. Collaborate with the sales and operations teams to ensure seamless communication and client satisfaction. Proactively identify opportunities to enhance the client experience and provide feedback for process improvement. What We’re Looking For: Excellent communication skills both verbal and written. Strong interpersonal skills with the ability to build rapport quickly. Self-driven & motivated Exceptional organizational and time-management abilities. Prior experience in customer service account management or a related field is preferred. Proficiency in using CRM software and other relevant tools. Company Overview Five Star Bath Solutions is one of the fastest-growing companies in the bathroom renovation space. By connecting ambitious entrepreneurs and hard-working professionals we’re able to provide affordable transformations and beautiful bath solutions to communities across North America. Join a fast-paced supportive team where your voice sets the tone for an exceptional customer journey—and where your growth matters. This is a remote position. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location and not to Five Star Bath Solutions Corporate.

"Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs but promotes jobs on LinkedIn on behalf of its direct clients recruitment ad agencies and marketing partners. Lensa partners with DirectEmployers to promote this job for Iron Mountain Inc. Clicking ""Apply Now"" or ""Read more"" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. At Iron Mountain we know that work when done well makes a positive impact for our customers our employees and our planet. That’s why we need smart committed people to join us. Whether you’re looking to start your career or make a change talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert sustainable solutions in records and information management digital transformation services data centers asset lifecycle management and fine art storage handling and logistics. We proudly partner every day with our 225000 customers around the world to preserve their invaluable artifacts extract more from their inventory and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions? If so let's start the conversation. Job Summary Supports and manages the post-sales customer lifecycle with Healthcare and Life Sciences segment accounts. This includes ongoing assistance customer renewals product improvements up- and cross-selling to maintain customer loyalty and customer satisfaction. Tracks customer performance making the customer continuously engaged with the product and making the products to be harnessed to the maximum. Facilitates a smooth customer on-boarding process ensuring a easy introduction for the Customer from the outset. May train customers so they can optimize their activities using the product. Relationship Management Build and maintains customer relationships to understand the organizational business objectives and goals. Partner with key customer decision maker(s) to structure partnership (s) strategy as it relates to customer requirements (new sales opportunities service level expectations training of IM solutions QBR/FBR structure/timetable). Ensure frequent tactical communication to enable superior customer satisfaction and to keep customer educated on emerging industry trends related to customer’s organizational information management needs. Employs appropriate methods of persuasion when soliciting agreement. Proactively uncover additional contacts and key decision makers through the use of SFDC internet and other tools. Assist the sales team with producing and managing proposals/quotes creation of PA Models SOWs and account plans. Business Opportunity Primary attachment is to Low Share of Wallet accounts – driving the “wake-up” opportunity. Assess assigned customer’s current and potential needs determining appropriate Iron Mountain products and solutions. Responsible for development strategies and business plans through understanding the clients business model planning and decision making channels from understanding the customer's value proposition and ability to explain how they differentiate themselves in the marketplace. Assists in the positioning of alternative ways of creating the real value of IRM’s total solution offerings for clients through their relationship and customer support. Research of account status to prepare for contract negotiations. Responsible to assist in the Renewal and execute on the Renewal process when needed. Keeps abreast of the competitive environment and impact on National/Vertical accounts. Contract Renewals And Negotiations The Customer Success Manager (CSM) partners with the BDE and the customer on renewals and work through any RFP process by identifying gaps in current contract in place and understanding customer needs in order to successfully renew the contract. Negotiate pricing and SLA as appropriate to drive customer retention strategy perform customer needs and service analysis make recommendations on appropriate pricing structure and contract requirements communicate pricing programs and contribute to RFP responses - responsible to identify through relationships and reporting accounts that are at risk to terminate and drive strategy to retain those accounts. Customer Experience And Escalations Responsible for researching escalated service and billing issues to ensure all appropriate actions by other parties are being taken to resolve issue. Execute customer ad-hoc requests such as reports audits and tours working with the appropriate internal teams (i.e. RM/DM/SS Field Operations Sales Support Customer Care) to ensure that customer and/or prospect requirements are resolved in accordance with service level agreements performance metrics and/or expectations. Save accounts at risk and defining possible solutions to customer issues to lead to retention. Ensure compliance with Federal State and Local laws as well as Iron Mountain policies and procedures. Stay informed of trends and changes in Records/Information/Data Protection Industry. Develops and records individual performance goals and objectives. Maintain working partnership with Markets Area and Corporate teams. Qualifications This role is required to have general business acumen and understand IM’s solution offerings and its competitive environment. This role requires a deep understanding of IM’s services programs workflows systems and processes across all lines of business and an understanding of the procedures of other departments. 4 year college degree required US : Iron Mountain is an equal opportunity employer and does not discriminate on the basis of race color creed religion national origin ancestry citizenship status marital status age sexual orientation disability veteran status or other legally protected classifications under applicable federal state or local laws in making employment decisions. CAN : Iron Mountain Canada Corporation (“Iron Mountain”) is an equal opportunity employer and employs qualified individuals based upon job-related qualifications regardless of race religion colour sex national origin age disability sexual orientation or any other status protected under applicable provincial federal or local law. Ontario : Iron Mountain complies with the Accessibility for Ontarians with Disabilities Act and welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Category: Sales Iron Mountain is a global leader in storage and information management services trusted by more than 225000 organizations in 60 countries. We safeguard billions of our customers’ assets including critical business information highly sensitive data and invaluable cultural and historic artifacts. Take a look at our history here. Iron Mountain helps lower cost and risk comply with regulations recover from disaster and enable digital and sustainable solutions whether in information management digital transformation secure storage and destruction data center operations cloud services or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together. If you have a physical or mental disability that requires special accommodations please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity. Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race color religion sex (including pregnancy) national origin disability age sexual orientation veteran status genetic information gender identity gender expression or any other factor prohibited by law. To view the Equal Employment Opportunity is the Law posters and the supplement as well as the Pay Transparency Policy Statement CLICK HERE Requisition: J0090630 If you have questions about this posting please contact support@lensa.com"