Job Description The role of the client success specialist is listening to what people say identifying their most important goals and swiftly getting them there. You’ll establish the simplest and most effective methods to put that “gold” into training programs for others to learn and thrive. You will quickly learn how to operate a sophisticated sales marketing and support software platform - Touchpoint Labs. You will also operate a dozen other technologies and know the situation in which of them works best. You will simplify complexity.. You can identify a main concept and tie in just what’s needed not more not less to lead a client directly to success. You enjoy getting your mind into a problem and solving it. You appreciate piecing together parts and building systems. When you find yourself with nothing to do you self-start. You like to develop expertise in topics and have the confidence to move things in the direction of the vision by managing the resources you have. You get on with things. You can look at a problem and work up a plan to solve it. A love for building processes. You will be listening to various people over zoom in VR audio/video/written recordings to build and refine our processes for client success and client educational training. You seek to understand the viewpoints of our clients our staff our partners and when you see what’s needed you are motivated to create and deliver effective elegant solutions. You are responsible for a section of Touchpoint Labs clients and you must help them in many ways until they see and believe their business is improving every day. Your hard work thoughtfulness and synthesizing of what you hear into helpful initiatives makes you and everyone around you catch fire. You can do a complex task 5 times and then create a training video that trains the next person to do it more simply than when you worked on it. Think of yourself as a researcher creator and distributor of communications across Touchpoint Lab’s 5 disciplines. Product Marketing Sales Onboarding Client Success Maybe you do wear a cape and are seen flying in and out of disciplines with your sack of educational materials that you're delivering. Because you have the knack for knowing what people need to get themselves faster to where they want to go you are making a huge difference. You are straight with your words. If you commit to something and you find yourself unable to keep that commitment you know what to do. Tasks include: Deep teaching and educational skills with empathy for various learning styles Evaluate clients progress and assign appropriate lessons. Reading interpreting classifying and responding to email and other media. Creating and refining training programs Webinars - Hosting live zoom one - on ones group trainings and seminars Operating a dozen technologies like zoom screencast-o-matic Shopwindow happy scribe Spatial etc. Simplifying for clients and non clients on how Touchpoint Labs can benefit their business Job-Type: Part-Time 20 Hours per week Salary: 43.00 BRL per hour and with great experience we will pay more Must Be Fluent in English

Job Description The role of the client success specialist is listening to what people say identifying their most important goals and swiftly getting them there. You’ll establish the simplest and most effective methods to put that “gold” into training programs for others to learn and thrive. You will quickly learn how to operate a sophisticated sales marketing and support software platform - Touchpoint Labs. You will also operate a dozen other technologies and know the situation in which of them works best. You will simplify complexity.. You can identify a main concept and tie in just what’s needed not more not less to lead a client directly to success. You enjoy getting your mind into a problem and solving it. You appreciate piecing together parts and building systems. When you find yourself with nothing to do you self-start. You like to develop expertise in topics and have the confidence to move things in the direction of the vision by managing the resources you have. You get on with things. You can look at a problem and work up a plan to solve it. A love for building processes. You will be listening to various people over zoom in VR audio/video/written recordings to build and refine our processes for client success and client educational training. You seek to understand the viewpoints of our clients our staff our partners and when you see what’s needed you are motivated to create and deliver effective elegant solutions. You are responsible for a section of Touchpoint Labs clients and you must help them in many ways until they see and believe their business is improving every day. Your hard work thoughtfulness and synthesizing of what you hear into helpful initiatives makes you and everyone around you catch fire. You can do a complex task 5 times and then create a training video that trains the next person to do it more simply than when you worked on it. Think of yourself as a researcher creator and distributor of communications across Touchpoint Lab’s 5 disciplines. Product Marketing Sales Onboarding Client Success Maybe you do wear a cape and are seen flying in and out of disciplines with your sack of educational materials that you're delivering. Because you have the knack for knowing what people need to get themselves faster to where they want to go you are making a huge difference. You are straight with your words. If you commit to something and you find yourself unable to keep that commitment you know what to do. Tasks include: Deep teaching and educational skills with empathy for various learning styles Evaluate clients progress and assign appropriate lessons. Reading interpreting classifying and responding to email and other media. Creating and refining training programs Webinars - Hosting live zoom one - on ones group trainings and seminars Operating a dozen technologies like zoom screencast-o-matic Shopwindow happy scribe Spatial etc. Simplifying for clients and non clients on how Touchpoint Labs can benefit their business Job-Type: Part-Time 20 Hours per week Salary: 43.00 BRL per hour and with great experience we will pay more Must Be Fluent in English

#### FINDIQ... ... ist ein schnellwachsendes Tech-Startup aus der Industrieregion Ostwestfalen-Lippe das angetreten ist um den Generationenwechsel im Service industrieller Maschinen- und Anlagen anzuführen. Wir haben dafür die erste KI-gestützte Wissensplattform für den industriellen Service entwickelt. Dank dieser Lösung können unsere Kunden das Expertenwissen ihrer erfahrenen Servicemitarbeiter sammeln strukturieren und für alle Mitarbeitenden verfügbar machen – für exzellente Fehlerdiagnosen und nachhaltige Problemlösungen. Um unser Wachstum weiter voranzutreiben suchen wir Dich als Customer Success Specialist / Support Engineer (m/w/d) für digitale Lösungen. Die Stelle ist in Vollzeit (40 Std.) und deutschlandweit remote zu besetzen. Du arbeitest überwiegend im Homeoffice und reist bei Bedarf zu Terminen nach Herford oder direkt zu unseren Kunden. Hast Du Lust unsere Kunden beim erfolgreichen Einsatz unserer Software zu begleiten und gleichzeitig an der Weiterentwicklung unserer Services mitzuwirken? Dann freuen wir uns auf Deine Bewerbung! #### Deine Aufgaben Du gestaltest und führst eigenständig Onboardings Produktschulungen und Workshops für neue und bestehende Kunden durch und sorgst so für einen nachhaltigen erfolgreichen Einstieg in unsere Plattform. Du bist erste Ansprechperson bei technischen und anwendungsbezogenen Anfragen und unterstützt unsere Kunden aktiv bei der Lösung konkreter Herausforderungen im Alltag. Du analysierst wiederkehrende Anliegen strukturierst Kundenfeedback und bringst es gezielt und lösungsorientiert in Produkt und Entwicklung ein. Du entwickelst Prozesse zur Skalierung und Automatisierung und schaffst so die Grundlage für nachhaltiges Wachstum. Du konzipierst Materialien wie Anleitungen Hilfeseiten und Trainingsunterlagen um Kunden möglichst schnell zur Lösung zu befähigen. Du analysierst relevante Support-Kennzahlen wie First Response Time (FRT) Resolution Time Ticketvolumen oder CSAT systematisch und leitest daraus konkrete Maßnahmen zur Verbesserung ab. Du arbeitest eng mit Produkt Tech und Vertrieb zusammen und bringst Verbesserungen proaktiv ein um die Nutzerzufriedenheit und Kundenbindung kontinuierlich zu steigern. #### Du bringst mit Erfahrung im Bereich Customer Success oder Support Engineering vorzugsweise in der Maschinenbauindustrie. Erfahrung mit der Einführung und/oder Nutzung digitaler Lösungen vorzugsweise im Maschinenbau Maschinenservice oder im industriellen Umfeld. Ein gutes technisches Verständnis und Interesse an digitalen Produkten. Ausgeprägte kommunikative und soziale Fähigkeiten z.B. aktives Zuhören und ein empathischer Umgang mit Kunden. Eine strukturierte und eigenverantwortliche Arbeitsweise sowie starke Selbstorganisation. Sehr gute Deutsch- und Englischkenntnisse in Wort und Schrift. Weitere Sprachen sind ein Plus. Bereitschaft zu gelegentlichen Reisen zu Kunden im In- und Ausland (ca. 15 % Reisetätigkeit). #### Dies zeichnet das FINDIQ-Team aus: Wir bringen ein hohes Verantwortungsbewusstsein für das mit was wir gemeinsam bei FINDIQ aufbauen. Wir denken in Potenzial und Lösungen – auch wenn es mal herausfordernd wird. Wir handeln mit Weitblick – wir denken Entscheidungen langfristig und stehen für das ein was wir tun. Wir arbeiten selbstständig gehen Aufgaben proaktiv an und gestalten unseren Alltag eigenverantwortlich. Wir begegnen Menschen mit Offenheit Empathie und einem positiven Menschenbild – intern wie extern. Wir begeistern uns für Industrie und Technologie – und bleiben dabei neugierig mutig und pragmatisch. #### Wir bieten Ein attraktives Gehalt: Du erhältst bei uns eine faire Vergütung mit leistungsbezogenen Anteilen. Vertrauen: Wir geben Dir was Du brauchst um die beste Version Deiner selbst zu werden. Flexibles Arbeiten: Dein Arbeitsplatz ist sofern Du das wünschst überwiegend remote ergänzt durch gelegentliche persönliche Termine in Herford oder beim Kunden. Ein starkes Team: Wir arbeiten offen wertschätzend und mit echter Freude an dem was wir gemeinsam aufbauen. Individuelle Weiterentwicklung: Wir geben Dir die Chance fachlich und persönlich über Dich hinauszuwachsen – u.a. durch bezahlte Fortbildungen Coachings und persönliche Lernzeit. StartUp-Einblicke: Dich erwartet eine enge Zusammenarbeit mit und Einblicke in die Arbeit des Gründerteams. Weitere Benefits: Bis zu 1 Monat „work from anywhere“ (in einem EU-Land). Workations und regelmäßige Team-Events. Bildungsurlaub (freiwillig). 30 Tage Urlaub. Office-Pets (nach Absprache willkommen). Ladestationen für Elektroautos (am Standort Herford). Zuschüsse für Weiterbildung und Mobilität. Familienfreundliche Arbeitszeiten. Gelebte Diversität – sei wie Du bist. Wir sind es auch. #### Neugierig geworden? Dann bewirb Dich jetzt online mit Deinem Lebenslauf und relevanten Zeugnissen. Du hast noch Fragen? Melde Dich gern direkt bei Senada unter applications@findiq.de. Diese Stelle passt nicht ganz zu Dir? Wir freuen uns auf Deine Initiativbewerbung! #### Über uns FINDIQ ist ein innovatives und schnell wachsendes Technologieunternehmen aus Deutschland das sich als Qualitätsführer in der Wissensvermittlung im Maschinenservice versteht. Mit einem neuartigen Ansatz gelingt es FINDIQ das Erfahrungswissen von Servicetechnikern zu bewahren und intelligent zu verarbeiten um die zukünftige Service-Generation zu unterstützen – schnell skalierbar und zukunftsorientiert. Werde Teil unseres Teams und gestalte mit uns die digitale Transformation der Industrie!

ABOUT - Property Leads is a marketing/pay-per-lead company that generates inbound and motivated seller leads in the real estate investor space. We are a team of driven individuals with lofty goals for the company and ourselves. Many companies describe themselves as families. We are more of a high-performance sports team looking to win the yearly championship. The ideal candidate is highly driven enjoys working is fun and friendly and is willing to face challenges head-on in a fast-paced ever-evolving environment. ROLE The Customer Success position at Property Leads is responsible for identifying managing and assessing customer concerns and questions. The successful candidate will be a customer-centric individual who can clearly and professionally communicate with clients resolve inquiries and handle complaints promptly. This role will ensure our clients are supported while following company policies. This role demands time and attentiveness (far more so than a traditional 9-5 job) and will work closely with our Sales & Customer Success Manager. RESPONSIBILITIES Identify manage and assess customer concerns promptly (within 30 minutes to respond and within 24 hours to resolve). Manage multiple email inboxes and redirect non-customer support-related inquiries to the appropriate teammate. Reply to customers via email and text promptly in our CRM and ticketing system. Understand our client's journey as a lead buyer at Property Leads. Follow all Property Leads policies when handling customer support inquiries. Work closely with our refund team to resolve a refund dispute that the lead buyer declined. Update clients' accounts when a setting that is not accessible in the client portal needs to be changed. Face and handle conflict professionally. Keep track of all customer's requests inquiries etc. REQUIREMENTS Proven work experience with 2+ years of customer success. Have a track record of increasing brand likeness through targeted activities like surveys and quarterly checks with clients. Help with building a client cult like following. Excellent communication skills including listening and facing conflict head-on. Willing to work in a fast-paced environment. Self-sufficient and able to properly manage one's own time. Well-organized Advanced time management skills Strong interpersonal skills with the ability to connect and relate to our clients. Real Estate knowledge is not required but is a plus. RESULTS - Work closely with the Customer Success Manager Sales Manager & sales team to maintain or improve our monthly retention rate. Respond to customer complaints/inquiries within 30 minutes Resolve customer complaints and inquiries within 24 hours or as soon as possible. Communicates with the Sales/CS Manager on all high-priority information promptly and escalates high-priority clients when necessary. Help develop metrics for tracking brand & product likeness. SALARY $2500-3000 monthly BENEFITS Competitive total compensation Paid Sick Time

ABOUT - Property Leads is a marketing/pay-per-lead company that generates inbound and motivated seller leads in the real estate investor space. We are a team of driven individuals with lofty goals for the company and ourselves. Many companies describe themselves as families. We are more of a high-performance sports team looking to win the yearly championship. The ideal candidate is highly driven enjoys working is fun and friendly and is willing to face challenges head-on in a fast-paced ever-evolving environment. ROLE The Customer Success position at Property Leads is responsible for identifying managing and assessing customer concerns and questions. The successful candidate will be a customer-centric individual who can clearly and professionally communicate with clients resolve inquiries and handle complaints promptly. This role will ensure our clients are supported while following company policies. This role demands time and attentiveness (far more so than a traditional 9-5 job) and will work closely with our Sales & Customer Success Manager. RESPONSIBILITIES Identify manage and assess customer concerns promptly (within 30 minutes to respond and within 24 hours to resolve). Manage multiple email inboxes and redirect non-customer support-related inquiries to the appropriate teammate. Reply to customers via email and text promptly in our CRM and ticketing system. Understand our client's journey as a lead buyer at Property Leads. Follow all Property Leads policies when handling customer support inquiries. Work closely with our refund team to resolve a refund dispute that the lead buyer declined. Update clients' accounts when a setting that is not accessible in the client portal needs to be changed. Face and handle conflict professionally. Keep track of all customer's requests inquiries etc. REQUIREMENTS Proven work experience with 2+ years of customer success. Have a track record of increasing brand likeness through targeted activities like surveys and quarterly checks with clients. Help with building a client cult like following. Excellent communication skills including listening and facing conflict head-on. Willing to work in a fast-paced environment. Self-sufficient and able to properly manage one's own time. Well-organized Advanced time management skills Strong interpersonal skills with the ability to connect and relate to our clients. Real Estate knowledge is not required but is a plus. RESULTS - Work closely with the Customer Success Manager Sales Manager & sales team to maintain or improve our monthly retention rate. Respond to customer complaints/inquiries within 30 minutes Resolve customer complaints and inquiries within 24 hours or as soon as possible. Communicates with the Sales/CS Manager on all high-priority information promptly and escalates high-priority clients when necessary. Help develop metrics for tracking brand & product likeness. SALARY $2500-3000 monthly BENEFITS Competitive total compensation Paid Sick Time

ABOUT - Property Leads is a marketing/pay-per-lead company that generates inbound and motivated seller leads in the real estate investor space. We are a team of driven individuals with lofty goals for the company and ourselves. Many companies describe themselves as families. We are more of a high-performance sports team looking to win the yearly championship. The ideal candidate is highly driven enjoys working is fun and friendly and is willing to face challenges head-on in a fast-paced ever-evolving environment. ROLE The Customer Success position at Property Leads is responsible for identifying managing and assessing customer concerns and questions. The successful candidate will be a customer-centric individual who can clearly and professionally communicate with clients resolve inquiries and handle complaints promptly. This role will ensure our clients are supported while following company policies. This role demands time and attentiveness (far more so than a traditional 9-5 job) and will work closely with our Sales & Customer Success Manager. RESPONSIBILITIES Identify manage and assess customer concerns promptly (within 30 minutes to respond and within 24 hours to resolve). Manage multiple email inboxes and redirect non-customer support-related inquiries to the appropriate teammate. Reply to customers via email and text promptly in our CRM and ticketing system. Understand our client's journey as a lead buyer at Property Leads. Follow all Property Leads policies when handling customer support inquiries. Work closely with our refund team to resolve a refund dispute that the lead buyer declined. Update clients' accounts when a setting that is not accessible in the client portal needs to be changed. Face and handle conflict professionally. Keep track of all customer's requests inquiries etc. REQUIREMENTS Proven work experience with 2+ years of customer success. Have a track record of increasing brand likeness through targeted activities like surveys and quarterly checks with clients. Help with building a client cult like following. Excellent communication skills including listening and facing conflict head-on. Willing to work in a fast-paced environment. Self-sufficient and able to properly manage one's own time. Well-organized Advanced time management skills Strong interpersonal skills with the ability to connect and relate to our clients. Real Estate knowledge is not required but is a plus. RESULTS - Work closely with the Customer Success Manager Sales Manager & sales team to maintain or improve our monthly retention rate. Respond to customer complaints/inquiries within 30 minutes Resolve customer complaints and inquiries within 24 hours or as soon as possible. Communicates with the Sales/CS Manager on all high-priority information promptly and escalates high-priority clients when necessary. Help develop metrics for tracking brand & product likeness. SALARY $2500-3000 monthly BENEFITS Competitive total compensation Paid Sick Time

ABOUT - Property Leads is a marketing/pay-per-lead company that generates inbound and motivated seller leads in the real estate investor space. We are a team of driven individuals with lofty goals for the company and ourselves. Many companies describe themselves as families. We are more of a high-performance sports team looking to win the yearly championship. The ideal candidate is highly driven enjoys working is fun and friendly and is willing to face challenges head-on in a fast-paced ever-evolving environment. ROLE The Customer Success position at Property Leads is responsible for identifying managing and assessing customer concerns and questions. The successful candidate will be a customer-centric individual who can clearly and professionally communicate with clients resolve inquiries and handle complaints promptly. This role will ensure our clients are supported while following company policies. This role demands time and attentiveness (far more so than a traditional 9-5 job) and will work closely with our Sales & Customer Success Manager. RESPONSIBILITIES Identify manage and assess customer concerns promptly (within 30 minutes to respond and within 24 hours to resolve). Manage multiple email inboxes and redirect non-customer support-related inquiries to the appropriate teammate. Reply to customers via email and text promptly in our CRM and ticketing system. Understand our client's journey as a lead buyer at Property Leads. Follow all Property Leads policies when handling customer support inquiries. Work closely with our refund team to resolve a refund dispute that the lead buyer declined. Update clients' accounts when a setting that is not accessible in the client portal needs to be changed. Face and handle conflict professionally. Keep track of all customer's requests inquiries etc. REQUIREMENTS Proven work experience with 2+ years of customer success. Have a track record of increasing brand likeness through targeted activities like surveys and quarterly checks with clients. Help with building a client cult like following. Excellent communication skills including listening and facing conflict head-on. Willing to work in a fast-paced environment. Self-sufficient and able to properly manage one's own time. Well-organized Advanced time management skills Strong interpersonal skills with the ability to connect and relate to our clients. Real Estate knowledge is not required but is a plus. RESULTS - Work closely with the Customer Success Manager Sales Manager & sales team to maintain or improve our monthly retention rate. Respond to customer complaints/inquiries within 30 minutes Resolve customer complaints and inquiries within 24 hours or as soon as possible. Communicates with the Sales/CS Manager on all high-priority information promptly and escalates high-priority clients when necessary. Help develop metrics for tracking brand & product likeness. SALARY $2500-3000 monthly BENEFITS Competitive total compensation Paid Sick Time

ABOUT - Property Leads is a marketing/pay-per-lead company that generates inbound and motivated seller leads in the real estate investor space. We are a team of driven individuals with lofty goals for the company and ourselves. Many companies describe themselves as families. We are more of a high-performance sports team looking to win the yearly championship. The ideal candidate is highly driven enjoys working is fun and friendly and is willing to face challenges head-on in a fast-paced ever-evolving environment. ROLE The Customer Success position at Property Leads is responsible for identifying managing and assessing customer concerns and questions. The successful candidate will be a customer-centric individual who can clearly and professionally communicate with clients resolve inquiries and handle complaints promptly. This role will ensure our clients are supported while following company policies. This role demands time and attentiveness (far more so than a traditional 9-5 job) and will work closely with our Sales & Customer Success Manager. RESPONSIBILITIES Identify manage and assess customer concerns promptly (within 30 minutes to respond and within 24 hours to resolve). Manage multiple email inboxes and redirect non-customer support-related inquiries to the appropriate teammate. Reply to customers via email and text promptly in our CRM and ticketing system. Understand our client's journey as a lead buyer at Property Leads. Follow all Property Leads policies when handling customer support inquiries. Work closely with our refund team to resolve a refund dispute that the lead buyer declined. Update clients' accounts when a setting that is not accessible in the client portal needs to be changed. Face and handle conflict professionally. Keep track of all customer's requests inquiries etc. REQUIREMENTS Proven work experience with 2+ years of customer success. Have a track record of increasing brand likeness through targeted activities like surveys and quarterly checks with clients. Help with building a client cult like following. Excellent communication skills including listening and facing conflict head-on. Willing to work in a fast-paced environment. Self-sufficient and able to properly manage one's own time. Well-organized Advanced time management skills Strong interpersonal skills with the ability to connect and relate to our clients. Real Estate knowledge is not required but is a plus. RESULTS - Work closely with the Customer Success Manager Sales Manager & sales team to maintain or improve our monthly retention rate. Respond to customer complaints/inquiries within 30 minutes Resolve customer complaints and inquiries within 24 hours or as soon as possible. Communicates with the Sales/CS Manager on all high-priority information promptly and escalates high-priority clients when necessary. Help develop metrics for tracking brand & product likeness. SALARY $2500-3000 monthly BENEFITS Competitive total compensation Paid Sick Time

DescriptionAbout UsCanibuild automates the residential construction industry’s design approval and sales processes allowing clients to answer Can I build this on this plot of land? instantly. As a fast-growing SaaS platform backed by Australia’s largest hedge fund we serve clients across Australia New Zealand Canada and the US.Job SummaryThe Marketplace Specialist will focus on expanding Canibuild’s marketplace presence in the US. You will play a crucial role in driving new sales enhancing client satisfaction and expanding marketplace services across the architectural and building sectors (pools houses ADUs sheds). By fostering strong client relationships and using data to inform strategies you will ensure that our offerings are aligned with the unique needs of US builders and developers.Key Responsibilities Develop and pursue new sales leads to expand the US client base. Build and maintain relationships with existing clients ensuring customer satisfaction. Drive marketplace optimization to improve product listings and client engagement. Provide insights on marketplace performance using data analytics. Partner with internal teams to ensure client orders and product integrations are seamless. Deliver strategic presentations and training to US-based clients. Identify market trends and adjust marketplace strategies accordingly. Report on KPIs to support continuous marketplace improvement. ➡ Requirements Bachelor s degree in architecture construction management civil engineering or a related field (required). Experience in B2B sales or customer success ideally in a SaaS or tech start-up. In-depth knowledge of the US architectural/building industry. Strong communication strategic thinking and negotiation skills. Experience with data-driven decision-making. Ability to work in a fast-paced environment and manage multiple priorities. ➡ BenefitsCompetitive salary with performance-based incentives.Flexible remote work opportunities with career development prospects.Engagement with a supportive and collaborative global team.