Remote Enterprise Customer Success Manager Jobs

Sprinto is a leading platform that automates information security compliance. By raising the bar on infosec Sprinto ensures compliance enables healthy operational practices and allows businesses to grow and scale with unwavering confidence. We are a remote-first company with over 350+ employees serving 2500+ customers across 75+ countries. Backed by top-tier investors such as Accel ELEVATION and Blume Ventures we've raised $32M in funding including our most recent Series B round. The RoleWe’re looking for a Lead Enterprise CSM to own and grow some of our most strategic enterprise accounts while also shaping how we deliver success across the enterprise segment. This role blends hands-on account ownership with team enablement and thought leadership.You’ll partner directly with C-level executives run executive business reviews that tie adoption to measurable ROI and proactively drive retention and expansion in complex global environments. At the same time you’ll raise the bar for our broader CS team by building scalable playbooks mentoring peers and ensuring our enterprise customers consistently see and feel value from our platform. ➡ Responsibilities ➡ Own a portfolio of enterprise customers — ensuring adoption measurable outcomes renewals and growth.Build and nurture executive relationships with CISOs CIOs and senior stakeholders positioning yourself as a trusted advisor.Run strategic governance calls QBRs/EBRs that connect product adoption to business impact KPIs and board-level outcomes.Proactively identify risks and create structured mitigation plans while surfacing expansion opportunities across business units or regions.Collaborate cross-functionally with Sales Product Account Management TAM and Support to align on account strategy and execution.Contribute to and evolve CS playbooks best practices and frameworks for enterprise adoption renewal forecasting risk management and executive engagement.Mentor and coach CSMs by modeling executive storytelling enterprise account planning and high-stakes renewal management.Represent the voice of enterprise customers internally influencing product roadmap integrations and overall go-to-market motions. What Success Looks Like ➡ Earned trusted advisor status with C-level stakeholders regularly included in strategic discussions.Strong GRR & NRR performance across the enterprise portfolio with renewals closed predictably and expansions consistently delivered.High product adoption and clear measurable business outcomes for enterprise customers.Expansion playbooks executed successfully with multi-year multi-entity growth realized.Enterprise frameworks and best practices established and shared across the CS team.Recognized internally as a go-to leader and escalation point for strategic customers. Requirements ➡ 8–10+ years in Customer Success or Account Management with enterprise SaaS accounts.Proven track record of owning renewals and expansions in complex multi-stakeholder environments.Demonstrated success in running QBRs/EBRs and governance calls with C-level executives.Strong problem-solving ability — able to navigate procurement compliance and cross-functional alignment challenges.Excellent communication and executive storytelling skills — you can move beyond features to articulate business value.A hands-on operator — willing to roll up your sleeves build playbooks and engage directly with accounts.SaaS experience required familiarity with GRC InfoSec or compliance SaaS is a plus but not mandatory.Natural mentor and influencer — comfortable guiding CSMs and helping scale best practices across the team. Benefits ➡ Remote-first policy 5 days working with flexible hours Group medical insurance (including parents spouse and children) Group accident cover Group term life insurance Company-sponsored laptop Education reimbursement policy ➡ ATS_SPRINTO

We’re a growing team and as we scale so does our need to focus on expanding our Customer Success team. You’ll be joining a people-focused company and as a Enterprise Customer Success Manager (CSM) you will be a key player within the Vendavo organization responsible for managing complex high-value accounts. This role is focused on maintaining and strengthening relationships with senior leaders and decision-makers across various business units and geographies. The Enterprise CSM is proactive in driving adoption value realization and aligning Vendavo’s solutions with the customer’s long-term business strategy. ➡ THE OPPORTUNITY ➡ Advocating customer needs throughout the customer lifecycle understand customer business challenges and industry trends consulting on how Vendavo can help them achieve their objectives Collaborate with the account team to develop account plan and call-to-actions Cultivate relationships to drive adoption ensure retention and maintain high overall customer satisfaction Develop partner focused relationships with key account contacts Understand customer concerns working effectively with internal teams to ensure our ability to resolve them Partner with Vendavo SME’s and customer stakeholders advocating and anticipating the needs of customers Monitor and report out Customer Health Metrics (Usage Value measurement Customer Sat Churn Risk Maturity Model etc.)  Communicate with departmental leaders to ensure alignment of customer requirements encourage best practices and share relevant information with the appropriate internal team Champion customer needs relative to software feature requirements   Supporting Sales when upsell opportunities are identifiedOther duties as assigned. THE SKILL SET ➡ Minimum 5 years of experience in Customer Success or a related role managing complex customer accounts at a Enterprise level.Experience with pricing quoting rebate or analytics solutions in a B2B environment: Able to articulate value propositions and integration into business processes.Commercial Business Processes: Able to demonstrate an understanding of commercial processes such as quote to cash list pricing dynamic pricing etc.Sales/Account Management Process Proficiency: Demonstrated proficiency with sales methodologies such as Challenger Sale ForceManagement MEDDPICC or similar techniques.Project Governance Knowledge: Understanding of the principles of effective Project Governance especially as it relates to complex software implementation.Business Systems Integration: Able to understand the principles of business systems interaction through integration and data transformation.Vendavo Solutions: Willingness to learn business process and technical use cases as they relate to Vendavo solutions.Enterprise Account Management: Experience managing large enterprise customer relationships (>$1 Billion in Revenue and global presence).Strong experience with SaaS software solutions. Familiarity with pricing or CPQ solutions is a plus.Demonstrated ability to engage and build relationships with customer executives and key decision-makers.Experience managing accounts that span multiple geographies and business units driving consistency in outcomes.Proficient in using data to derive insights track performance and drive meaningful conversations with customers.Willingness to travel up to 10% and support international time zones. THE BENEFITS ➡ Flexibility to work from home or in the office depending on what works best for youUnlimited PTO for vacation sick and mental health days–we encourage everyone to take vacation during the year to ensure dedicated time to spend with loved ones explore rest and recharge4 recharge days where the entire company goes on a brief pause in all geographies for 1 day each quarter. This day can be spent in whatever way helps you recharge to regain energy and dive back into the next workday  16 weeks of paid parental leave with health benefits for all parents plus flexible re-entry schedules for returning to work $110 a month to cover your cell phone and internet expenses High-end laptop (Dell XPS or Mac) Competitive pay and bonus/commissionComprehensive health detail vision and mental benefit options (PPO FSA HSA) 401k plan with a 3% employer non-election contribution ➡ The national minimum salary is $83995 base and benefits. The successful candidate’s starting salary will be determined based on permissible non-discriminatory factors such as skills experience and geographic location.  Note: Disclosure as required by CA CO NY and WA Pay Transparency LawTHE VENDAVO STORY Vendavo partners with the world’s leading companies to accelerate growth and profitability advance innovation and build more prosperous communities. Our powerful cloud-based AI-powered pricing selling and prescribing solutions empower global manufacturers and distributors to manage optimize and digitize their end-to-end commercial processes. But we offer so much more than software. Our proven repeatable process and passionate experienced people accelerate value and drive profitable unrivaled business outcomes for our customers. We are passionate about helping our customers deliver the right products at the right prices at the right time for the right people. OUR SAAS PRODUCTS Our B2B pricing and selling solutions include Vendavo Intelligent CPQ Margin Bridge Analyzer Profit Analyzer Business Risk and Sales Alerts Vendavo Sales Optimizer Deal Price Optimizer Vendavo Pricepoint and Rebate & Channel Manager. You can learn more about our products here.OUR FUNDINGWe are backed by two of the top high-tech private equity firms in the world have excellent financial health and boast the top SaaS retention in our space.OUR CULTURE & YOUWe collaborate with our customers unlike any others in our industry. Anchored in our values (Move with Integrity Be Clear Win as One Solve for the Customer Build What’s Next) we are growing constantly innovating and consistently driving sustainable outcomes for our clients and partners.Unlocking opportunities for our customers would not be possible without our employees. When you are part of Vendavo you’re part of a company that’s committed to your growth and invested in your career. Diversity inclusion and celebration of community are at our core and we come together to learn from each other and honor our commitments.EMEA and California residents applying for positions at Vendavo can see our privacy policy here.OUR TEAM IS GROWING. YOU WILL TOO.

NOTE: This is a FULLY remote role but the candidate must be within North America CST areas to collaborate with their team peers and customers. You do not have to be in the specific country or city shown in this listing but please only apply if you are physically based within North America CST areas. Hostaway is the market-leading SaaS scale-up transforming the vacation rental industry. With innovative solutions and partnerships with giants like Airbnb VRBO and Booking we're taking on the competition and winning. Leveraging our customer-centric core values we consistently deliver results that encourage growth learning and innovation for our team our customers and the industry. As a profitable and growing company this role is necessitated by our continued growth. Check out more about our recent funding round of $365 million here. ### About the role We are seeking an experienced Enterprise Customer Success Manager (CSM) to join our team and manage our largest customers across the United States and Canada. This individual will own a defined book of business and act as a trusted advisor to enterprise accounts driving adoption retention and growth. The role requires a blend of strategic account management commercial acumen and the ability to get into the weeds with clients to deeply understand their business processes and how our solutions address their most critical pain points. ### What you’ll do Manage relationships with our largest enterprise customers in the US and Canada serving as their primary point of contact. Build deep customer partnerships by understanding clients’ business processes and demonstrating how our platform delivers value. Drive renewals and proactively manage the commercial health of your accounts including forecasting upsells downsells and churn risk. Lead commercial conversations with confidence identifying growth opportunities and negotiating terms to mutual success. Develop rapport and trust with executive and operational stakeholders by meeting clients in person and serving as a consultative partner. Own a defined book of business and maintain a strong command of customer-specific strategies goals and use cases. Identify additional solutions or integrations — both internal and external — that can help clients achieve their objectives. The ideal candidate will be an experienced enterprise CSM with strong commercial skills and a proven ability to manage high-value accounts. Prior experience as an Enterprise Customer Success Manager in a SaaS company. Demonstrated success driving renewals expansions and forecasting account health (upsells/downsells/churns). Proven ability to lead commercial conversations with executive stakeholders. Ability and willingness to travel across the US and Canada to meet customers in person. Strong relationship-building skills and ability to establish trust with clients across all levels of the organization. Adept at understanding complex business processes and mapping solutions to customer pain points. Knowledge of the short-term rental property management industry is a strong plus. ### What we offer Competitive Compensation: We offer competitive pay based on market rates in the country of the applicant. 100% Remote: Enjoy the freedom to work from anywhere within your country of residence—be it a co-working space your home office or even your dining room table. The choice is yours. Just don’t ask to work in our office (we don’t have one). Equity: Every role in our company comes with valuable stock options in a fast-growing and profitable company. This ensures we all share in the company’s success. Values-Driven Leadership: Our Core Values are not just words we’ve written to make us feel good. We leverage them daily when making strategic and tactical decisions. Professional Growth: Our rapid growth offers unparalleled learning and development opportunities along with a multitude of career advancement opportunities. Annual Paid Leave: The specific amounts vary by country and are aligned with country and/or contract-specific norms. Geographic Specific Benefits: As an international employer we offer different country-specific benefits such as Health Insurance and Pensions in countries where these perks are customary. The specifics depend on the country of the applicant. Dynamic Team Culture: As a global company with team members in over 40 countries our diverse and international culture fuels our innovation and creativity providing a key pillar to our success (and making it a lot of fun to work here). Thank you for your interest. If you apply for this role you will receive an email from our Talent Acquisition team after your application has been reviewed alongside the qualifications for this role and the qualifications of others who have applied.

Job Description NOTE: This is a FULLY remote role but the candidate must be within North America CST areas to collaborate with their team peers and customers. You do not have to be in the specific country or city shown in this listing but please only apply if you are physically based within North America CST areas. Hostaway is the market-leading SaaS scale-up transforming the vacation rental industry. With innovative solutions and partnerships with giants like Airbnb VRBO and Booking we're taking on the competition and winning. Leveraging our customer-centric core values we consistently deliver results that encourage growth learning and innovation for our team our customers and the industry. As a profitable and growing company this role is necessitated by our continued growth. Check out more about our recent funding round of $365 million here. About The Role We are seeking an experienced Enterprise Customer Success Manager (CSM) to join our team and manage our largest customers across the United States and Canada. This individual will own a defined book of business and act as a trusted advisor to enterprise accounts driving adoption retention and growth. The role requires a blend of strategic account management commercial acumen and the ability to get into the weeds with clients to deeply understand their business processes and how our solutions address their most critical pain points. What You’ll Do Manage relationships with our largest enterprise customers in the US and Canada serving as their primary point of contact. Build deep customer partnerships by understanding clients’ business processes and demonstrating how our platform delivers value. Drive renewals and proactively manage the commercial health of your accounts including forecasting upsells downsells and churn risk. Lead commercial conversations with confidence identifying growth opportunities and negotiating terms to mutual success. Develop rapport and trust with executive and operational stakeholders by meeting clients in person and serving as a consultative partner. Own a defined book of business and maintain a strong command of customer-specific strategies goals and use cases. Identify additional solutions or integrations — both internal and external — that can help clients achieve their objectives. Job requirements The ideal candidate will be an experienced enterprise CSM with strong commercial skills and a proven ability to manage high-value accounts. Prior experience as an Enterprise Customer Success Manager in a SaaS company. Demonstrated success driving renewals expansions and forecasting account health (upsells/downsells/churns). Proven ability to lead commercial conversations with executive stakeholders. Ability and willingness to travel across the US and Canada to meet customers in person. Strong relationship-building skills and ability to establish trust with clients across all levels of the organization. Adept at understanding complex business processes and mapping solutions to customer pain points. Knowledge of the short-term rental property management industry is a strong plus. What We Offer Competitive Compensation: We offer competitive pay based on market rates in the country of the applicant. 100% Remote: Enjoy the freedom to work from anywhere within your country of residence—be it a co-working space your home office or even your dining room table. The choice is yours. Just don’t ask to work in our office (we don’t have one). Equity: Every role in our company comes with valuable stock options in a fast-growing and profitable company. This ensures we all share in the company’s success. Values-Driven Leadership: Our Core Values are not just words we’ve written to make us feel good. We leverage them daily when making strategic and tactical decisions. Professional Growth: Our rapid growth offers unparalleled learning and development opportunities along with a multitude of career advancement opportunities. Annual Paid Leave: The specific amounts vary by country and are aligned with country and/or contract-specific norms. Geographic Specific Benefits: As an international employer we offer different country-specific benefits such as Health Insurance and Pensions in countries where these perks are customary. The specifics depend on the country of the applicant. Dynamic Team Culture: As a global company with team members in over 40 countries our diverse and international culture fuels our innovation and creativity providing a key pillar to our success (and making it a lot of fun to work here). Thank you for your interest. If you apply for this role you will receive an email from our Talent Acquisition team after your application has been reviewed alongside the qualifications for this role and the qualifications of others who have applied.

About Us: Dozuki is a leading software company specializing in connected worker software for faster better and safer manufacturing. We allow manufacturing companies to connect their processes their people and their platforms to drive frontline digital transformation. Job Overview: We are seeking a dynamic and experienced Customer Success Manager to join our team. The Customer Success Manager will be responsible for building and maintaining strong relationships with our clients ensuring they receive exceptional service and driving customer satisfaction and retention. The ideal candidate will have a passion for technology excellent communication skills and a track record of managing successful customer relationships. What is an Evergreen Requisition?: This requisition is designated as an 'Evergreen' requisition and is intended for ongoing sourcing of qualified candidates for future frequent and recurring positions. It is not a guarantee of employment or a commitment to hire. Candidates identified through this requisition will be considered for future openings and will be transferred to a separate linked requisition for the formal hiring process. Key Responsibilities: Customer Relationship Management: + Build and maintain strong long-lasting relationships with clients. + Serve as the primary point of contact for customer inquiries issues and escalations. + Conduct regular check-ins and quarterly business reviews with clients to ensure they are maximizing the value of our software. Customer Success Planning: + Develop and execute customer success plans tailored to individual client needs. + Monitor customer health and proactively identify opportunities for growth and improvement. + Collaborate with internal teams to ensure customer needs are met and expectations are exceeded. + Create return on investment (ROI) analysis for customers. Customer Retention and Advocacy: + Monitor customer satisfaction and work to resolve any issues that may impact retention. + Identify and develop customer advocates who can provide testimonials and referrals. + Gather customer feedback and relay it to the product development team to drive continuous improvement. Metrics and Reporting: + Track and report on key customer success metrics including customer satisfaction retention and product usage. + Provide regular updates to the leadership team on customer health and success initiatives. Continuous Learning & Development: + Stay updated on the latest developments in the company's products industry trends and emerging technologies. + Participate in ongoing training and professional development to enhance technical skills and product knowledge. Qualifications: Bachelor's degree in Business Computer Science Marketing Communications or a related field. 7+ years of experience in a customer success account management or related role within the software industry. Proven track record of managing and growing customer relationships. Experience leading and managing customer success teams. Strong understanding of SaaS (Software as a Service) business models and technology. Manufacturing industry knowledge is a plus. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Strong problem-solving skills and a proactive approach to customer issues. Proficiency with CRM (salesforce) software and customer success tools. Proficiency in the Microsoft and Google Suite of products. Ability to travel 25-40% Benefits: Competitive salary and performance-based bonuses. Comprehensive health dental and vision insurance. Retirement savings plan with company match. Generous paid time off and holidays. Opportunities for professional development and growth. A collaborative and supportive work environment. Remote-friendly environment Monthly stipend for gym membership Home office set-up stipend Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Refugee and asylee candidates will be considered provided they can provide proof of status prior to beginning employment Privacy- AWS provides customers with the option to store their data in AWS GovCloud (US) which is managed solely by US Citizens in US locations. AWS GovCloud (US) is Amazon's isolated cloud environment where accounts are only granted to US Persons working for US organizations. Dozuki is committed to a diverse and inclusive workplace. Dozuki is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status. For individuals with disabilities who would like to request an accommodation please inform your recruiter. Pursuant to the Los Angeles Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $90000/year in our lowest geographic market up to $110000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Other incentives and compensation may be available based upon a number of factors including bonus equity and OTE (on target earnings) !!!Fraud Alert!!! Important information regarding fraudulent job offers Overview Dozuki has observed that certain agencies/individuals have been making job offers on behalf of Dozuki in exchange for money and/or personal identifying information such as Date of Birth Social Security number etc. Job applicants have received dubious emails and LinkedIn messages extending Dozuki offer letters and asking for payments in lieu of benefits uniforms laptops etc. At Dozuki we don't charge a fee at any stage of our recruitment process. Legally we're not obliged to honor any job assurances made by third parties in exchange for money. How can I tell if an offer of employment is genuine? Dozuki always first extends a verbal offer before a written offer is constructed. What's recruitment fraud? Recruitment fraud is a sophisticated scam offering fictitious job opportunities. This type of fraud is normally perpetrated through online services such as bogus websites or through unsolicited emails claiming to be from Dozuki. These emails request that you provide personal information and ultimately payments to process applications for jobs that don't exist. Fraudsters impersonate Dozuki's recruiters and use the company name/logo brand names and images illegally without authorization. They try to extract money as security deposit documentation processing fees training fees uniforms laptops benefits etc. Despite our most vigilant efforts some people continue to operate and defraud the general public. Therefore it's important to stay informed and aware about such fraudulent activities. How do I identify recruitment fraud? 1. E-mail correspondence is often sent from (or to) free web-based email accounts such as Yahoo.com Gmail.com Live.com etc. 2. Email correspondence appears to be sent from an officer or senior executive of the company often in Legal or Human Resources. If the email address doesn't end with @Dozuki.com it's most likely not legitimate. 3. The perpetrators frequently use mobile or platform telephone numbers or contact through WhatsApp Google Voice etc. 4. There is an insistence on urgency. How can I protect myself? Don't pay or transfer money to get a job at Dozuki. Dozuki will not accept liabilities for any losses to those who have been defrauded. Don't engage with persons who hold themselves out as Dozuki employees and try to solicit payments under the pretext of offering recruitments. Be careful when sharing your personal information to protect yourself from potential damage. DO NOT CLICK ON ATTACHMENTS

About Us: Dozuki is a leading software company specializing in connected worker software for faster better and safer manufacturing. We allow manufacturing companies to connect their processes their people and their platforms to drive frontline digital transformation. Job Overview: We are seeking a dynamic and experienced Customer Success Manager to join our team. The Customer Success Manager will be responsible for building and maintaining strong relationships with our clients ensuring they receive exceptional service and driving customer satisfaction and retention. The ideal candidate will have a passion for technology excellent communication skills and a track record of managing successful customer relationships. What is an Evergreen Requisition?: This requisition is designated as an 'Evergreen' requisition and is intended for ongoing sourcing of qualified candidates for future frequent and recurring positions. It is not a guarantee of employment or a commitment to hire. Candidates identified through this requisition will be considered for future openings and will be transferred to a separate linked requisition for the formal hiring process. Key Responsibilities: Customer Relationship Management: + Build and maintain strong long-lasting relationships with clients. + Serve as the primary point of contact for customer inquiries issues and escalations. + Conduct regular check-ins and quarterly business reviews with clients to ensure they are maximizing the value of our software. Customer Success Planning: + Develop and execute customer success plans tailored to individual client needs. + Monitor customer health and proactively identify opportunities for growth and improvement. + Collaborate with internal teams to ensure customer needs are met and expectations are exceeded. + Create return on investment (ROI) analysis for customers. Customer Retention and Advocacy: + Monitor customer satisfaction and work to resolve any issues that may impact retention. + Identify and develop customer advocates who can provide testimonials and referrals. + Gather customer feedback and relay it to the product development team to drive continuous improvement. Metrics and Reporting: + Track and report on key customer success metrics including customer satisfaction retention and product usage. + Provide regular updates to the leadership team on customer health and success initiatives. Continuous Learning & Development: + Stay updated on the latest developments in the company's products industry trends and emerging technologies. + Participate in ongoing training and professional development to enhance technical skills and product knowledge. Qualifications: Bachelor's degree in Business Computer Science Marketing Communications or a related field. 7+ years of experience in a customer success account management or related role within the software industry. Proven track record of managing and growing customer relationships. Experience leading and managing customer success teams. Strong understanding of SaaS (Software as a Service) business models and technology. Manufacturing industry knowledge is a plus. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Strong problem-solving skills and a proactive approach to customer issues. Proficiency with CRM (salesforce) software and customer success tools. Proficiency in the Microsoft and Google Suite of products. Ability to travel 25-40% Benefits: Competitive salary and performance-based bonuses. Comprehensive health dental and vision insurance. Retirement savings plan with company match. Generous paid time off and holidays. Opportunities for professional development and growth. A collaborative and supportive work environment. Remote-friendly environment Monthly stipend for gym membership Home office set-up stipend Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Refugee and asylee candidates will be considered provided they can provide proof of status prior to beginning employment Privacy- AWS provides customers with the option to store their data in AWS GovCloud (US) which is managed solely by US Citizens in US locations. AWS GovCloud (US) is Amazon's isolated cloud environment where accounts are only granted to US Persons working for US organizations. Dozuki is committed to a diverse and inclusive workplace. Dozuki is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status. For individuals with disabilities who would like to request an accommodation please inform your recruiter. Pursuant to the Los Angeles Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $90000/year in our lowest geographic market up to $110000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Other incentives and compensation may be available based upon a number of factors including bonus equity and OTE (on target earnings) !!!Fraud Alert!!! Important information regarding fraudulent job offers Overview Dozuki has observed that certain agencies/individuals have been making job offers on behalf of Dozuki in exchange for money and/or personal identifying information such as Date of Birth Social Security number etc. Job applicants have received dubious emails and LinkedIn messages extending Dozuki offer letters and asking for payments in lieu of benefits uniforms laptops etc. At Dozuki we don't charge a fee at any stage of our recruitment process. Legally we're not obliged to honor any job assurances made by third parties in exchange for money. How can I tell if an offer of employment is genuine? Dozuki always first extends a verbal offer before a written offer is constructed. What's recruitment fraud? Recruitment fraud is a sophisticated scam offering fictitious job opportunities. This type of fraud is normally perpetrated through online services such as bogus websites or through unsolicited emails claiming to be from Dozuki. These emails request that you provide personal information and ultimately payments to process applications for jobs that don't exist. Fraudsters impersonate Dozuki's recruiters and use the company name/logo brand names and images illegally without authorization. They try to extract money as security deposit documentation processing fees training fees uniforms laptops benefits etc. Despite our most vigilant efforts some people continue to operate and defraud the general public. Therefore it's important to stay informed and aware about such fraudulent activities. How do I identify recruitment fraud? 1. E-mail correspondence is often sent from (or to) free web-based email accounts such as Yahoo.com Gmail.com Live.com etc. 2. Email correspondence appears to be sent from an officer or senior executive of the company often in Legal or Human Resources. If the email address doesn't end with @Dozuki.com it's most likely not legitimate. 3. The perpetrators frequently use mobile or platform telephone numbers or contact through WhatsApp Google Voice etc. 4. There is an insistence on urgency. How can I protect myself? Don't pay or transfer money to get a job at Dozuki. Dozuki will not accept liabilities for any losses to those who have been defrauded. Don't engage with persons who hold themselves out as Dozuki employees and try to solicit payments under the pretext of offering recruitments. Be careful when sharing your personal information to protect yourself from potential damage. DO NOT CLICK ON ATTACHMENTS

About Us: Dozuki is a leading software company specializing in connected worker software for faster better and safer manufacturing. We allow manufacturing companies to connect their processes their people and their platforms to drive frontline digital transformation. Job Overview: We are seeking a dynamic and experienced Customer Success Manager to join our team. The Customer Success Manager will be responsible for building and maintaining strong relationships with our clients ensuring they receive exceptional service and driving customer satisfaction and retention. The ideal candidate will have a passion for technology excellent communication skills and a track record of managing successful customer relationships. What is an Evergreen Requisition?: This requisition is designated as an 'Evergreen' requisition and is intended for ongoing sourcing of qualified candidates for future frequent and recurring positions. It is not a guarantee of employment or a commitment to hire. Candidates identified through this requisition will be considered for future openings and will be transferred to a separate linked requisition for the formal hiring process. Key Responsibilities: Customer Relationship Management: + Build and maintain strong long-lasting relationships with clients. + Serve as the primary point of contact for customer inquiries issues and escalations. + Conduct regular check-ins and quarterly business reviews with clients to ensure they are maximizing the value of our software. Customer Success Planning: + Develop and execute customer success plans tailored to individual client needs. + Monitor customer health and proactively identify opportunities for growth and improvement. + Collaborate with internal teams to ensure customer needs are met and expectations are exceeded. + Create return on investment (ROI) analysis for customers. Customer Retention and Advocacy: + Monitor customer satisfaction and work to resolve any issues that may impact retention. + Identify and develop customer advocates who can provide testimonials and referrals. + Gather customer feedback and relay it to the product development team to drive continuous improvement. Metrics and Reporting: + Track and report on key customer success metrics including customer satisfaction retention and product usage. + Provide regular updates to the leadership team on customer health and success initiatives. Continuous Learning & Development: + Stay updated on the latest developments in the company's products industry trends and emerging technologies. + Participate in ongoing training and professional development to enhance technical skills and product knowledge. Qualifications: Bachelor's degree in Business Computer Science Marketing Communications or a related field. 7+ years of experience in a customer success account management or related role within the software industry. Proven track record of managing and growing customer relationships. Experience leading and managing customer success teams. Strong understanding of SaaS (Software as a Service) business models and technology. Manufacturing industry knowledge is a plus. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Strong problem-solving skills and a proactive approach to customer issues. Proficiency with CRM (salesforce) software and customer success tools. Proficiency in the Microsoft and Google Suite of products. Ability to travel 25-40% Benefits: Competitive salary and performance-based bonuses. Comprehensive health dental and vision insurance. Retirement savings plan with company match. Generous paid time off and holidays. Opportunities for professional development and growth. A collaborative and supportive work environment. Remote-friendly environment Monthly stipend for gym membership Home office set-up stipend Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Refugee and asylee candidates will be considered provided they can provide proof of status prior to beginning employment Privacy- AWS provides customers with the option to store their data in AWS GovCloud (US) which is managed solely by US Citizens in US locations. AWS GovCloud (US) is Amazon's isolated cloud environment where accounts are only granted to US Persons working for US organizations. Dozuki is committed to a diverse and inclusive workplace. Dozuki is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status. For individuals with disabilities who would like to request an accommodation please inform your recruiter. Pursuant to the Los Angeles Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $90000/year in our lowest geographic market up to $110000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Other incentives and compensation may be available based upon a number of factors including bonus equity and OTE (on target earnings) !!!Fraud Alert!!! Important information regarding fraudulent job offers Overview Dozuki has observed that certain agencies/individuals have been making job offers on behalf of Dozuki in exchange for money and/or personal identifying information such as Date of Birth Social Security number etc. Job applicants have received dubious emails and LinkedIn messages extending Dozuki offer letters and asking for payments in lieu of benefits uniforms laptops etc. At Dozuki we don't charge a fee at any stage of our recruitment process. Legally we're not obliged to honor any job assurances made by third parties in exchange for money. How can I tell if an offer of employment is genuine? Dozuki always first extends a verbal offer before a written offer is constructed. What's recruitment fraud? Recruitment fraud is a sophisticated scam offering fictitious job opportunities. This type of fraud is normally perpetrated through online services such as bogus websites or through unsolicited emails claiming to be from Dozuki. These emails request that you provide personal information and ultimately payments to process applications for jobs that don't exist. Fraudsters impersonate Dozuki's recruiters and use the company name/logo brand names and images illegally without authorization. They try to extract money as security deposit documentation processing fees training fees uniforms laptops benefits etc. Despite our most vigilant efforts some people continue to operate and defraud the general public. Therefore it's important to stay informed and aware about such fraudulent activities. How do I identify recruitment fraud? 1. E-mail correspondence is often sent from (or to) free web-based email accounts such as Yahoo.com Gmail.com Live.com etc. 2. Email correspondence appears to be sent from an officer or senior executive of the company often in Legal or Human Resources. If the email address doesn't end with @Dozuki.com it's most likely not legitimate. 3. The perpetrators frequently use mobile or platform telephone numbers or contact through WhatsApp Google Voice etc. 4. There is an insistence on urgency. How can I protect myself? Don't pay or transfer money to get a job at Dozuki. Dozuki will not accept liabilities for any losses to those who have been defrauded. Don't engage with persons who hold themselves out as Dozuki employees and try to solicit payments under the pretext of offering recruitments. Be careful when sharing your personal information to protect yourself from potential damage. DO NOT CLICK ON ATTACHMENTS

About Us: Dozuki is a leading software company specializing in connected worker software for faster better and safer manufacturing. We allow manufacturing companies to connect their processes their people and their platforms to drive frontline digital transformation. Job Overview: We are seeking a dynamic and experienced Customer Success Manager to join our team. The Customer Success Manager will be responsible for building and maintaining strong relationships with our clients ensuring they receive exceptional service and driving customer satisfaction and retention. The ideal candidate will have a passion for technology excellent communication skills and a track record of managing successful customer relationships. What is an Evergreen Requisition?: This requisition is designated as an 'Evergreen' requisition and is intended for ongoing sourcing of qualified candidates for future frequent and recurring positions. It is not a guarantee of employment or a commitment to hire. Candidates identified through this requisition will be considered for future openings and will be transferred to a separate linked requisition for the formal hiring process. Key Responsibilities: Customer Relationship Management: + Build and maintain strong long-lasting relationships with clients. + Serve as the primary point of contact for customer inquiries issues and escalations. + Conduct regular check-ins and quarterly business reviews with clients to ensure they are maximizing the value of our software. Customer Success Planning: + Develop and execute customer success plans tailored to individual client needs. + Monitor customer health and proactively identify opportunities for growth and improvement. + Collaborate with internal teams to ensure customer needs are met and expectations are exceeded. + Create return on investment (ROI) analysis for customers. Customer Retention and Advocacy: + Monitor customer satisfaction and work to resolve any issues that may impact retention. + Identify and develop customer advocates who can provide testimonials and referrals. + Gather customer feedback and relay it to the product development team to drive continuous improvement. Metrics and Reporting: + Track and report on key customer success metrics including customer satisfaction retention and product usage. + Provide regular updates to the leadership team on customer health and success initiatives. Continuous Learning & Development: + Stay updated on the latest developments in the company's products industry trends and emerging technologies. + Participate in ongoing training and professional development to enhance technical skills and product knowledge. Qualifications: Bachelor's degree in Business Computer Science Marketing Communications or a related field. 7+ years of experience in a customer success account management or related role within the software industry. Proven track record of managing and growing customer relationships. Experience leading and managing customer success teams. Strong understanding of SaaS (Software as a Service) business models and technology. Manufacturing industry knowledge is a plus. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Strong problem-solving skills and a proactive approach to customer issues. Proficiency with CRM (salesforce) software and customer success tools. Proficiency in the Microsoft and Google Suite of products. Ability to travel 25-40% Benefits: Competitive salary and performance-based bonuses. Comprehensive health dental and vision insurance. Retirement savings plan with company match. Generous paid time off and holidays. Opportunities for professional development and growth. A collaborative and supportive work environment. Remote-friendly environment Monthly stipend for gym membership Home office set-up stipend Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Refugee and asylee candidates will be considered provided they can provide proof of status prior to beginning employment Privacy- AWS provides customers with the option to store their data in AWS GovCloud (US) which is managed solely by US Citizens in US locations. AWS GovCloud (US) is Amazon's isolated cloud environment where accounts are only granted to US Persons working for US organizations. Dozuki is committed to a diverse and inclusive workplace. Dozuki is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status. For individuals with disabilities who would like to request an accommodation please inform your recruiter. Pursuant to the Los Angeles Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $90000/year in our lowest geographic market up to $110000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Other incentives and compensation may be available based upon a number of factors including bonus equity and OTE (on target earnings) !!!Fraud Alert!!! Important information regarding fraudulent job offers Overview Dozuki has observed that certain agencies/individuals have been making job offers on behalf of Dozuki in exchange for money and/or personal identifying information such as Date of Birth Social Security number etc. Job applicants have received dubious emails and LinkedIn messages extending Dozuki offer letters and asking for payments in lieu of benefits uniforms laptops etc. At Dozuki we don't charge a fee at any stage of our recruitment process. Legally we're not obliged to honor any job assurances made by third parties in exchange for money. How can I tell if an offer of employment is genuine? Dozuki always first extends a verbal offer before a written offer is constructed. What's recruitment fraud? Recruitment fraud is a sophisticated scam offering fictitious job opportunities. This type of fraud is normally perpetrated through online services such as bogus websites or through unsolicited emails claiming to be from Dozuki. These emails request that you provide personal information and ultimately payments to process applications for jobs that don't exist. Fraudsters impersonate Dozuki's recruiters and use the company name/logo brand names and images illegally without authorization. They try to extract money as security deposit documentation processing fees training fees uniforms laptops benefits etc. Despite our most vigilant efforts some people continue to operate and defraud the general public. Therefore it's important to stay informed and aware about such fraudulent activities. How do I identify recruitment fraud? 1. E-mail correspondence is often sent from (or to) free web-based email accounts such as Yahoo.com Gmail.com Live.com etc. 2. Email correspondence appears to be sent from an officer or senior executive of the company often in Legal or Human Resources. If the email address doesn't end with @Dozuki.com it's most likely not legitimate. 3. The perpetrators frequently use mobile or platform telephone numbers or contact through WhatsApp Google Voice etc. 4. There is an insistence on urgency. How can I protect myself? Don't pay or transfer money to get a job at Dozuki. Dozuki will not accept liabilities for any losses to those who have been defrauded. Don't engage with persons who hold themselves out as Dozuki employees and try to solicit payments under the pretext of offering recruitments. Be careful when sharing your personal information to protect yourself from potential damage. DO NOT CLICK ON ATTACHMENTS

As a Senior Enterprise Customer Success Manager at Drata you’ll be at the forefront of helping global companies build trust at scale. You’ll work with our largest and most regulated customers—advising on complex compliance programs and turning Drata into a strategic pillar of their security posture. This is a high-impact high-visibility role where you’ll own executive relationships shape long-term success plans and guide customers through frameworks like SOC 2 ISO 27001 HIPAA and FedRAMP. More than just a CSM you’ll be a partner in your customers’ growth—connecting product capabilities to real business outcomes and influencing how they scale securely. We’re looking for someone who is driven by purpose motivated by outcomes and grounded in trust and accountability . At Drata you’ll join a mission-led team that moves with urgency leads with humility and builds with intention. You won’t just support customers—you’ll help shape the future of compliance automation alongside some of the most thoughtful and driven minds in SaaS. What you’ll do: Lead strategic relationships with enterprise customers—earning executive trust and becoming a go-to advisor on compliance program success Drive outcomes not just adoption—develop success plans track KPIs and proactively identify risks and opportunities for growth Guide customers through frameworks like SOC 2 ISO 27001 HIPAA PCI and FedRAMP—ensuring they get more than checkboxes: real measurable progress Own key moments across the customer journey—from onboarding to renewal—with health checks QBRs and tailored Mutual Action Plans Translate voice of the customer into action—partnering cross-functionally with Product Engineering Sales and Support to influence roadmap and remove friction Champion continuous improvement—both in how our customers scale securely and in how we scale our own processes playbooks and strategies Promote what’s next—drive adoption of new features and ensure Drata continues to evolve alongside each customer’s business What you’ll bring: Deep understanding of compliance frameworks such as SOC 2 ISO 27001 HIPAA PCI or FedRAMP and how they apply to customer environments and business outcomes. (Required) 5+ years of experience in security compliance (GRC) or identity and access management supporting enterprise customers or programs. (Required) 8+ years of experience in Customer Success Consulting or Strategic Account Management within a B2B SaaS company with a strong focus on enterprise engagement and long-term customer value. (Required) Proven success managing complex enterprise relationships including executive alignment stakeholder navigation and success planning across multi-product or regulated environments. Strong communication skills with the ability to confidently lead conversations with both technical and non-technical stakeholders—particularly around compliance risk and automation. Strategic outcomes-driven mindset with a knack for translating compliance goals into scalable workflows and measurable impact. Proficiency with tools such as Salesforce Catalyst (or similar CS platform) Sigma and Jira and a strong understanding of customer workflows and reporting. Comfortable working in a cross-functional async-first environment where you demonstrate trust in teammates take ownership with humility and move with urgency and resilience to deliver value to customers. Benefits: Healthcare: 90-100% paid premiums for medical dental and vision plans for employee and dependents + on demand health care concierge HSA FSA & DCFSA: Pre-tax savings plans for healthcare and dependent care with up to a $600 annual employer contribution to the HSA plan (if enrolled in HSA medical plan) 100% paid short and long term disability plus life + AD&D benefits Learning & Development: $500 annually towards professional development opportunities + $250 annually towards personal development opportunities Flexible Time Off: Flexible vacation policy for strong fully charged batteries 16 Weeks Paid Parental Leave: An inclusive policy to ensure you have time with your newborn newly adopted or foster child (available after six months of employment) Work Remotely: Flexible hours and work from home + $1000 annually to cover necessary business related items for your home office 401K: Reach your financial goals while reducing your taxes This role will receive a competitive base salary variable compensation benefits and stock typically in the form of Restricted Stock Units (RSUs). The applicable range of On-Target Earnings (OTE) for each US-based role is based on where the employee works and is aligned to one of 3 tiers based on the cost of labor for that geographic area. The expected OTE ranges for this role are set forth below subject to change. Tier 1: $187700 - $234700 Tier 2: $168900 - $211200 Tier 3: $150200 - $187800 You can view which tier applies to where you plan to work here . A variety of factors are considered when determining someone’s leveling and compensation–including a candidate’s professional background and experience. These ranges may be modified in the future and final offer amounts may vary from the amounts listed above. Drata is on a mission to serve as the trust layer between great companies. Drata is a trust management platform that uses AI-driven automation to modernize governance risk and compliance helping thousands of businesses develop a more secure proactive and risk-aware organization to continuously maintain trust with customers. We all recognize the importance of earning and keeping the trust of our customers when it comes to protecting their data. We know how burdensome achieving and maintaining a strong GRC posture can be with the rise in compliance regulations. It’s a manual redundant error-prone and unscalable process - and it only grows more complex and expensive over time. Our team of SaaS security compliance and audit experts have built a better way - with automation Employment at Drata is based solely upon individual merit and qualifications directly related to professional competence. We strictly prohibit unlawful discrimination or harassment on the basis of race color religion veteran status national origin ancestry pregnancy status sex gender identity or expression age marital status mental or physical disability medical condition sexual orientation or any other characteristics protected by law. We also make reasonable accommodations to meet our obligations under laws protecting the rights of the disabled.

"Contract Enterprise Customer Success Manager Who We Are  Cobalt was founded on the belief of a fundamental human aspiration: the desire to live better and safer. It all started in 2013 when our founders realized that pentesting can be better. Today our diverse fully remote team is committed to helping organizations of all sizes with seamless effective and collaborative Offensive Security Testing that empower organizations to OPERATE FEARLESSLY and INNOVATE SECURELY. Our customers can start a pentest in as little as 24 hours and integrate with advanced development cycles thanks to the powerful combination of our SaaS platform coupled with an exclusive community of testers known as the Cobalt Core. Accepting just 5% of applicants the Cobalt Core boasts over 400 closely vetted and highly skilled testers who jointly conduct thousands of tests each year and are at the forefront of identifying and helping remediate risk across a dynamically changing attack surface. Cobalt is an Equal Opportunity Employer and we strive to build a diverse and inclusive workforce at our company. At Cobalt we aspire to engage with diverse individuals communities and organizations in order to continue to nurture our unique rich diverse culture. Join our team and be your true self to do your best work.  Description We are looking for a top Customer Success Manager to join our Enterprise team in a five month contract position and help Cobalt's customers build and grow successful security testing programs. We are looking for someone super smart who can take ownership and be a builder! The candidate will be interfacing with C-level executives both internally and externally. What You'll Do Own overall relationship with assigned clients which include: Increasing adoption ensuring retention driving increased growth and satisfaction Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services Develop prepare and nurture customers for advocacy Build successful security testing programs for our customers Act as the voice of the customer internally to advocate customer’s needs Monitor day-to-day service execution and customer satisfaction Work with customers to establish critical goals or other key performance indicators and aid the customer in achieving their goals Manage annual renewal process for customers to assure uninterrupted product use.  Work to identify and/or develop upsell opportunities Program manage account escalations Interface with internal and external C-level executives  Team directly with Sales to build a great customer experience You Have 3 - 5 years of work experience in Customer Success and/or Account Management A commercial consulting mindset Project/program management experience Experience working with Salesforce Multi-tasking skills and the flexibility to adjust to changing priorities on-the-fly Strong written and verbal communication Familiarity working with Enterprise level clients Prior experience working in a very detail oriented and analytical environment  Prior experience closing sales deals and speaking with C-level executives Drive no one needs to push you to excel it’s just who you are Eagerness to learn adapt and perfect your work you seek out help and put it to good use A  strong desire to help and serve our customers: They win so you win Why You Should Join Us Grow in a passionate rapidly expanding industry operating at the forefront of the Pentesting industry  Work directly with experienced senior leaders with ongoing mentorship opportunities Earn competitive compensation and an attractive equity plan Save for the future with a 401(k) program (US) Benefit from medical dental vision and life insurance (US) Leverage stipends for: Wellness Work-from-home equipment & wifi Learning & development Make the most of our flexible generous paid time off and paid parental leave  Pay Range Disclosure  Cobalt is committed to fair and equitable compensation practices. The salary range for this role is ($30 - $37) per hour. A candidate’s salary is determined by various factors including but not limited to relevant work experience skills and certifications.  The salary range may differ in other states and may be impacted by proximity to major metropolitan cities.  Cobalt (the ""Company"") is an equal opportunity employer and we want the best available persons for every job. The Company makes employment decisions only based on merit. It is the Company's policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment employment promotion salary increases benefits termination and all other terms and conditions of employment) based on race color sex sexual orientation gender gender identity gender expression genetic information pregnancy religious creed national origin ancestry age physical/mental disability medical condition marital/domestic partner status military and veteran status height weight or any other such characteristic protected by federal state or local law. The Company is committed to complying with all applicable laws and providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company. Cobalt is an E-Verify employer. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA). It allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States."