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Senior IT Infrastructure Engineer II

Karachi, Pakistan

Careem is building the Everything App for the greater Middle East — making it easy to move around order food and groceries manage payments and more. Our purpose is simple to simplify and improve people’s lives and build an awesome organisation that inspires. Since 2012 Careem has enabled earnings for over 2.5 million Captains simplified the lives of more than 70 million customers and built a platform where the region’s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries from Morocco to Pakistan. We’re now entering our next chapter — one powered by AI. We’re looking for AI talent curious problem-solvers who know how to apply AI to build tools automate workflows and create real impact. Whether it’s streamlining operations enhancing customer experience or reimagining internal systems — we want people who can make Careem work smarter and move faster. About the Role We are looking for a hands-on Senior IT Infrastructure Engineer to design implement and maintain our organization's network server voice and end-user management infrastructure across offices and the data center. This role requires deep technical expertise across networking virtualization voice systems cloud identity/device management infrastructure security and AI-driven automation combined with the ability to communicate clearly with both technical teams and business stakeholders. What you'll do Networking & Connectivity Design configure and manage office networks using Cisco Meraki (switches wireless access points security appliances and dashboard administration). Manage MPLS network connections and WAN links across all office and data center locations ensuring optimal performance and redundancy. Deploy and maintain Peplink SD-WAN/failover solutions for both offices and the data center. Troubleshoot network performance issues latency and connectivity outages across the WAN/LAN environment. Data Center & Virtualization Administer and maintain data center server clusters ensuring high availability performance and capacity planning. Manage VMware virtualization environments (vSphere/vCenter ESXi hosts resource pools snapshots and migrations). Own backup and recovery processes including backup scheduling disaster recovery testing and restoration procedures. Voice & Contact Center Configure and support Voice Gateways (SIP/PRI) and telephony infrastructure. Maintain and optimize Contact Center Infrastructure ensuring uptime and quality of service for customer-facing voice operations. Endpoint & Identity Management Administer MDM platforms including JumpCloud Microsoft and Apple Business Manager for device provisioning policy enforcement and compliance. Manage Zscaler for secure internet access zero-trust policies and traffic inspection. Administer Google Workspace (user provisioning security settings groups and org-wide policies). Client Engineering & Systems Integration Own client engineering initiatives including endpoint standardization imaging and lifecycle management for Windows and Mac fleets. Implement and maintain Single Sign-On (SSO) across business applications ensuring secure and seamless authentication. Design and manage API-based integrations between internal and third-party systems to streamline workflows and data flow. Lead integration of systems across IT tools (identity MDM ticketing collaboration and security platforms) to improve automation and visibility. Own patch management for Windows and Mac endpoints and servers ensuring timely deployment of security and OS updates. AI & Automation Identify and implement AI-driven automation opportunities across IT operations (e.g. ticket triage alerting reporting and routine maintenance tasks). Build scripts and automation workflows to reduce manual effort in provisioning monitoring and patching. Evaluate and integrate AI-powered IT tools (chatbots monitoring/anomaly detection self-service support) to improve efficiency and end-user experience. Stay current with emerging AI and automation trends relevant to IT infrastructure and recommend adoption where valuable. IT Service Management Apply ITIL foundation principles across incident problem change and request management processes. Drive continuous improvement of IT service delivery through structured ITSM practices and documented workflows. Security Domains & Licensing Manage domain registrations and SSL certificates ensuring timely renewals and proper configuration. Oversee software and infrastructure license management tracking renewals compliance and cost optimization. Implement infrastructure security best practices across network endpoint and server layers. Collaboration & Documentation Maintain up-to-date network diagrams SOPs and infrastructure documentation. Collaborate with cross-functional teams (security applications support) on infrastructure projects and incident resolution. Provide clear timely communication to stakeholders during outages maintenance windows and project rollouts. What you need Proven hands-on experience with Cisco Meraki network administration (switches wireless security appliances). Strong experience managing data center server clusters and VMware virtualization environments. Experience deploying and supporting Peplink devices across offices and data centers. Solid understanding of Voice Gateway technologies (SIP/PRI) and telephony troubleshooting. Working knowledge of MPLS networks and WAN link management. Experience with MDM tools JumpCloud Zscaler Microsoft Autopilot and Apple Business Manager. Practical experience with backup and recovery solutions and disaster recovery planning. Experience supporting Contact Center infrastructure. Administration experience with Google Workspace. Understanding of domain management and SSL certificate lifecycle. Familiar with Zscaler for secure web gateway/zero-trust access. Experience with IT license management and vendor/asset tracking. Working knowledge of ITIL foundation principles (incident problem change and request management). Hands-on client engineering experience including endpoint standardization and lifecycle management. Experience handling SSO (Single Sign-On) solutions across business applications. Experience with API-based integrations and integration of systems across IT platforms. Experience managing patch management processes for Windows and Mac endpoints and servers. Practical experience with AI and automation tools to streamline IT operations (scripting workflow automation AI-powered monitoring/support tools). Proficiency in at least one scripting/automation language (e.g. PowerShell Python or Bash). Excellent communication skills both written and verbal with the ability to explain technical issues to non-technical stakeholders. Strong troubleshooting analytical and problem-solving skills. Ability to work independently and manage multiple priorities in a fast-paced environment. What we’ll provide you We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague you will be able to Work and learn from great minds by joining a community of inspiring colleagues. Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential. Explore new opportunities to learn and grow every day. Work 4 days a week in office & 1 day from home and remotely from any country in the world for 30 days a year with unlimited vacation days per year. Access to healthcare benefits and fitness reimbursements for health activities including gym health club and training classes.

Technical IT Support - Analyst (Job 1418)

Bethesda, Maryland

About Us DLH delivers improved health and national security readiness solutions for federal programs through science research and development systems engineering and integration and digital transformation. Our experts in public health performance evaluation and health operations solve the complex problems faced by civilian and military customers alike by leveraging advanced tools – including digital transformation artificial intelligence data analytics cloud enablement modeling and simulation and more. DLH is dedicated to the idea that “Your Mission is Our Passion” and brings a unique combination of government sector experience proven methodology and unwavering commitment to innovation to improve the lives of millions. Overview This role is part of a lean highly integrated team consisting of an Application Developer Business Analyst and Project Manager who work closely together to deliver technology solutions that meet evolving business needs. The position requires daily interaction with clients and stakeholders to gather requirements translate business needs into technical solutions provide user support and training and ensure successful application delivery. Success in this role depends on strong communication and collaboration skills especially with non-technical audiences while working effectively across cross-functional teams. Responsibilities Collaborate with business stakeholders to gather analyze and document business requirements translating user needs into functional application solutions. Create and maintain project artifacts including business requirements process flows solution designs and implementation documentation. Develop and maintain end-user documentation including Standard Operating Procedures (SOPs) user guides quick reference materials FAQs and training resources. Ability to design configure and maintain low-code business applications including Google AppSheet and Google Sites to improve business processes and operational efficiency. Serve as a primary application support resource by responding to user inquiries troubleshooting application issues and resolving incidents within established service level agreements (SLAs). Manage user accounts permissions and access for business applications while ensuring compliance with organizational policies and security requirements. Coordinate and support User Acceptance Testing (UAT) validating application functionality and incorporating user feedback into future enhancements. Execute functional regression and basic automated testing to verify application quality performance and reliability prior to implementation. Act as a power user of enterprise productivity and mission-support applications providing guidance troubleshooting assistance and workflow recommendations to end users. Deliver instructor-led and one-on-one training sessions to promote effective adoption and use of business applications and technology solutions. Monitor application performance identify recurring issues and recommend process improvements or system enhancements based on user feedback and operational trends. Collaborate with developers system administrators and technical teams to escalate complex issues requiring application interface or backend modifications. Maintain accurate records of incidents service requests and resolutions within the organization's IT Service Management (ITSM) platform. Support IT change management activities by assisting with planning testing documentation communications and implementation of application updates and enhancements. Assist in maintaining customer satisfaction by providing responsive remote and onsite application support while contributing to the continuous improvement of business applications and digital services. Qualifications Bachelor’s degree in computer science or information systems business mathematics or related field and 2 years of relevant IT experience OR an associate's degree in computer science or information system business mathematics or related field and 4 years of relevant IT experience Expertise in communicating complex technical topics in layman’s terms to diverse stakeholder groups. Experience supporting end-user needs as a Commercial-off-the-Shelf (COTS) / Government-off-the-Shelf (GOTS) application power-user is required. Experience as a power user in all of the following technologies is beneficial Google Workspace (especially AppSheet) Microsoft 365 (SharePoint) and Slack. Demonstrated experience in the translation of end-user needs towards technical/functional requirements for COTS/GOTS applications and implementing technical or process changes to satisfy those needs. Demonstrated understanding of industry IT best practices such as ITIL and Agile and their application towards enterprise operating environments. Demonstrated strong written and oral communications skills are required. Must be able to obtain a Public Trust clearance Desired Qualifications Preferred certifications include ITIL Foundations Microsoft 365 Foundations Google AppSheet Developer Learning Path / Badge or similar certifications. Preferred experience with programming and LCNC Basic Compensation $70000 - $75000 yearly salary The salary range listed reflects what we reasonably expect to pay for this role at the time of posting. The final offer may vary based on skills experience geographic location market conditions and internal equity. Additional compensation may include performance incentives and program-specific awards. We do not use salary history to determine compensation in line with applicable law. Benefits DLH Corp offers our employees an excellent benefits package including Personal Time Off (PTO) medical dental vision supplemental life with AD&D short and long-term disability flexible spending accounts parental leave legal services and more. We want our employees to save for their future therefore we offer a 401(k) Retirement Plan which includes a matching component. DLH is dedicated to your career development providing training to help drive success with access to our best-in-class e-learning suite for formal and informal learning professional and technical certification preparation and education assistance at accredited institutions. EEO DLH Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment. DLH will provide reasonable accommodation to individuals with disabilities and disabled Veterans who need assistance to apply. DLH is committed to maintaining a fair and authentic interview process

Sr. Production Engineer

Bellevue, Washington, United States Remote United States San Jose, California, United States

"About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile efficient resilient and secure. As an AI-forward enterprise we are constantly pushing the envelope leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users devices and applications in any location. Here impact in your role matters more than title and trust is built on results. We say impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive honest debate —we’re focused on getting to the best ideas faster. We build high-performing teams that can make an impact quickly and with high quality. To do this we are building a culture of execution centered on customer obsession collaboration ownership and accountability. We value high-impact high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose thrive on solving complex challenges and want to be part of the team that’s helping to secure the AI age we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. Role We are looking for a Sr. Production Engineer to join our team. This is a hybrid (3 days a week in San Jose CA) or Bellevue WA reporting to the VP Site Reliability Engineering in the Cloud Infrastructure & Operations department. Join Zscaler to be a force multiplier for the reliability of a global platform protecting over 15 million users. In this role you will provide the technical vision and hands-on execution to drive an ""automation-first"" culture across the company. By maturing our observability and architectural standards you will directly reduce our Mean Time to Mitigate (MTTM) and shape the scalability of our globally distributed multi-cloud infrastructure. What you’ll do (Role Expectations) Design and implement highly available scalable infrastructure across AWS Azure GCP and bare-metal environments Drive an ""automation-first"" culture by writing code (Python/Go) to eliminate manual toil and build self-healing systems Implement and maintain sophisticated observability (Prometheus Grafana OpenTelemetry) define SLIs/SLOs and establish error budgets Act as a lead Incident Commander (TDO on-call) develop response playbooks and conduct deep-dive post-incident analyses Partner with Engineering and partner teams to conduct operability reviews Who You Are (Success Profile) You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment seeing ambiguity not as a hindrance but as the raw material to build something meaningful. You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range the ability to navigate seamlessly between high-level strategy and hands-on execution. You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution knowing that solving the hard problems delivers the biggest impact. You are a high-trust collaborator. You are ambitious for the team not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust. You are a learner. You have a true growth mindset and are obsessed with your own development actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose. What We’re Looking for (Minimum Qualifications) Foundational understanding of AI/ML technologies and experience leveraging securing or positioning AI-driven solutions to optimize outcomes within your functional domain 4 years of experience managing reliability scalability and availability for large-scale production services with deep expertise in programming (e.g. Python Go or C/C++) Strong background in networking protocols Linux/FreeBSD systems and distributed architecture Experience in high-stakes incident management and participation in a 24/7 on-call rotation Proficiency in leveraging ITIL frameworks and incident data to drive service maturity through systematic problem management and technical operability reviews What Will Make You Stand Out (Preferred Qualifications) Experience implementing AI-driven AIOps tools machine learning models for anomaly detection or predictive capacity planning to optimize infrastructure reliability and automate incident response Extensive experience with public cloud (AWS Azure GCP) Infrastructure-as-Code (Ansible Terraform) and chaos engineering or disaster recovery planning at scale Expertise in global routing (BGP) traffic tunneling (GRE IPSec) L7 proxy architectures (HAProxy) DNS at scale and OS networking stack internals LI-Remote LI-CM3 Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors including job-related skills experience and relevant education or training. The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits. Base Pay Range $103600 $148000 USD At Zscaler we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages including Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks and more! Learn more about Zscaler's hybrid working model and benefits here By applying for this role you adhere to applicable laws regulations and Zscaler policies including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race color religion sex (including pregnancy or related medical conditions) age national origin sexual orientation gender identity or expression genetic information disability status protected veteran status or any other characteristic protected by federal state or local laws. See more information by clicking on the Know Your Rights Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal state and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled have long term conditions mental health conditions or sincerely held religious beliefs or who are neurodivergent or require pregnancy-related support."

Senior Engineer, Cloud Engineering - R01570290

Bangalore, Karnataka, India

Senior Engineer Cloud Engineering ➡ Job requirements ➡ Experience Range With 4 to 6 years of experience in IT Service Desk Help Desk or Technical Support roles including supporting enterprise end users Key ResponsibilitiesProvide Level 1 technical support to end users via phone email chat and ticketing tools ensuring timely and accurate incident resolution within agreed SLA timelinesLog categorize prioritize and resolve incidents escalating unresolved issues to Level 2 or Level 3 support teams as appropriateFulfill service requests such as password resets account provisioning and deprovisioning Microsoft 365 application support VPN access software installations printer support and access management adhering to established processes and policiesTroubleshoot issues related to Windows operating systems Microsoft Office applications Outlook Teams OneDrive and productivity tools across laptops desktops mobile devices printers and peripheralsAssist users with remote connectivity and collaboration tools ensuring seamless access and functionalityMaintain and update knowledge base articles FAQs and troubleshooting documentation actively contributing to process improvements and automation initiativesDeliver excellent customer service by communicating effectively with stakeholders providing regular status updates conducting follow-ups and ensuring customer satisfactionAdhere to ITIL-based Incident Request Problem and Change Management processes maintaining compliance with information security data privacy and accurate documentation of all support activitiesRequired SkillsWindows 10/11 administrationMicrosoft 365 suite (Outlook Teams OneDrive SharePoint)Active Directory user managementAzure Active Directory (Azure AD / Entra ID) basicsVPN and remote access supportExperience with ticketing tools such as ServiceNow Jira Remedy or FreshserviceBasic networking concepts including DNS DHCP and TCP/IPPreferred SkillsIntune or Endpoint Manager administrationExchange Online administrationMulti-Factor Authentication (MFA) managementDevice management and asset trackingPowerShell scripting basicsDesired QualificationsBachelor's degree in Computer Science Information Technology Electronics or a closely related disciplineRelevant certifications such as ITIL Foundation Microsoft 365 Fundamentals (MS-900) Azure Fundamentals (AZ-900) CompTIA A+ or CompTIA Network+ are preferredAdditional Information Willingness to work in rotational shifts and provide support during weekends or holidays if required. Availability for on-call support based on business needs. ➡

Backup Engineer

Job Title Backup Engineer Department Managed services Position Type Full Time Location Remote Company Overview ALIANDO is an award-winning Azure Expert Managed Service solutions company focused on selling and deploying Microsoft technologies for U.S. and international companies. For over 20 years Microsoft and its partners have recommended ALIANDO for licensing consulting and managed services to corporations large and small. The company offers competitive pay and comprehensive employee benefits including health insurance fitness allowances work-from-home allowances paid maternity and parental leave and generous PTO. At ALIANDO we aim to unleash the potential of people and technology. Our company was built around the idea that there is no success without team success. We foster a culture of inclusion and fairness where diverse interests experiences and backgrounds are celebrated. We strive to empower and unleash the potential of everyone to ensure that every employee has a path to success. We're in it together to make life better for each other our customers our partners and our communities. Key Responsibilities Backup Platform Administration Configure and operate AvePoint for Microsoft 365 protection across Exchange Online SharePoint Online OneDrive and Teams including retention policies job scheduling and restore requests. Administer Azure Backup and Recovery Services vaults covering Azure virtual machines Azure Files SQL in Azure VMs and on-premises workloads through the MARS and MABS agents. Operate Meeza Backup for the client environments it protects maintaining job schedules retention settings and capacity within agreed limits. Onboard new workloads and clients into the appropriate protection platform and decommission protection cleanly when services are retired. Manage backup agents credentials connectivity and vault configuration and keep protection policies aligned to each client's agreed service levels. Restore and Recoverability Perform restore operations on request and during incidents from single-item and file-level recovery through to full server and virtual machine recovery. Run scheduled restore verification tests and disaster recovery drills documenting the results as evidence that recovery point and recovery time objectives are achievable. Act as the recovery lead during data loss and ransomware events working to a defined recovery sequence and keeping stakeholders informed throughout. Maintain and rehearse documented restore procedures for each protected workload type so that recovery is repeatable and not dependent on one individual. Monitoring Capacity and Compliance Monitor daily backup jobs across all platforms investigate failures and warnings and resolve them before the next scheduled run wherever possible. Manage retention immutability and storage consumption so that protection meets compliance requirements without uncontrolled cost growth. Forecast storage and capacity growth and raise it with service delivery ahead of time rather than when a job starts failing. Support audit and compliance requests with evidence of protection coverage retention settings and successful restore testing. Identify unprotected workloads and coverage gaps across client estates and drive them to resolution. Service Delivery Automation and Documentation Raise own and close change records for backup configuration changes with tested implementation and rollback plans. Handle incidents service requests and problem records within agreed SLA targets keeping ticket records accurate and current. Produce monthly backup success and restore testing reporting for service delivery managers and client stakeholders with clear commentary on exceptions. Automate reporting remediation and routine health checks using PowerShell and contribute reusable scripts to the team's automation library. Maintain runbooks and as-built documentation mentor junior engineers on backup practice and improve the quality of shift handovers. Conduct root cause analysis on recurring backup failures and drive permanent fixes through the problem management process. Participate in the on-call rotation and provide out-of-hours support for recovery incidents. Required Qualifications Bachelor's degree in computer science information technology or engineering or equivalent practical experience. Four to seven years in infrastructure support with at least three years focused on enterprise backup and recovery operations. Demonstrated backup and restore experience with AvePoint for Microsoft 365 protection. Hands-on administration of Azure Backup and Recovery Services vaults including Azure VM Azure Files and agent-based on-premises protection. A record of performing real restores under time pressure not only configuring backup jobs. Solid Windows Server and Microsoft 365 administration knowledge sufficient to understand what is being protected and how it is recovered. Practical understanding of recovery point and recovery time objectives retention design and immutability. Working PowerShell scripting ability for reporting and bulk remediation. Experience working to formal ITIL processes for incident problem and change management within a ticketing platform such as Jira Service Management or ServiceNow. Willingness to work rotational shifts including nights and weekends as part of a 24x7 support roster. Clear written and spoken English with confidence in client-facing communication. Preferred Qualifications Experience with Meeza Backup or comparable regional and service-provider backup platforms. Microsoft certification such as AZ-104 AZ-800 AZ-801 or MS-102. Experience with additional backup platforms such as Veeam Commvault Rubrik or Azure Site Recovery. Exposure to ransomware recovery planning immutable and air-gapped backup design or soft delete and multi-user authorisation controls. Experience protecting Linux workloads and database backups alongside Windows estates. Experience supporting multiple customer environments for a managed services or outsourcing provider and ITIL 4 Foundation certification ALIANDO is an equal-opportunity employer committed to Diversity Inclusion & Belonging. Individuals seeking employment at ALIANDO are considered without regard to any protected category including but not limited to race color religion national origin age sex marital status ancestry disability veteran status gender identity or sexual orientation.

Linux Patching Engineer

Job Title Linux Patching Engineer Department Managed services Position Type Full Time Location Remote Company Overview ALIANDO is an award-winning Azure Expert Managed Service solutions company focused on selling and deploying Microsoft technologies for U.S. and international companies. For over 20 years Microsoft and its partners have recommended ALIANDO for licensing consulting and managed services to corporations large and small. The company offers competitive pay and comprehensive employee benefits including health insurance fitness allowances work-from-home allowances paid maternity and parental leave and generous PTO. At ALIANDO we aim to unleash the potential of people and technology. Our company was built around the idea that there is no success without team success. We foster a culture of inclusion and fairness where diverse interests experiences and backgrounds are celebrated. We strive to empower and unleash the potential of everyone to ensure that every employee has a path to success. We're in it together to make life better for each other our customers our partners and our communities. Key Responsibilities Patch Planning and Deployment Plan schedule and execute monthly and out-of-band patch cycles for Linux servers across all managed client estates covering kernel security and package updates. Build ring-based deployment approaches that move updates from pilot groups to production in a controlled sequence with defined pause and rollback criteria. Coordinate maintenance windows and reboot schedules with clients and application owners and confirm service health before and after each cycle. Respond to critical vulnerability advisories with emergency patch cycles working with the security team to prioritise by risk and exposure. Apply live patching and reboot-minimising approaches where the distribution and client policy support them. Platform and Repository Administration Administer Azure Update Manager for Linux including maintenance configurations dynamic scopes assessment schedules and periodic assessment for Azure and Arc-enabled servers. Manage package updates across the supported distributions using yum dnf apt and zypper including package pinning exclusions and dependency resolution. Maintain internal repositories and mirrors and manage subscription and content channels through tooling such as Red Hat Satellite SUSE Manager Landscape or a local mirror. Keep update agents Arc connectivity and reporting healthy across the estate and remediate machines that stop reporting assessment data. Manage configuration drift and enforce baseline package state using automation tooling such as Ansible. Compliance Troubleshooting and Reporting Track patch compliance against agreed targets investigate failed and pending updates and remediate systematically rather than server by server. Troubleshoot update failures from package manager logs systemd journals and update agent logs and resolve recurring causes at source. Handle post-patch issues including failed services kernel module and driver mismatches and roll back where a change proves unsafe. Produce monthly patch compliance reporting for service delivery managers and client stakeholders with clear commentary on exceptions and planned remediation. Conduct root cause analysis on recurring patch failures and drive permanent fixes through the problem management process. Service Delivery Automation and Documentation Raise own and close change records for every patch cycle with tested implementation and rollback plans. Handle incidents and service requests within agreed SLA targets keeping ticket records accurate and current. Automate patching workflows reporting and routine health checks using Bash Python and Ansible and contribute reusable playbooks to the team's automation library. Maintain runbooks and as-built documentation so that the service desk can act confidently on first contact and mentor junior engineers on Linux patching practice. Participate in the on-call rotation and support out-of-hours maintenance windows which is where the majority of patching work is delivered. Required Qualifications Bachelor's degree in computer science information technology or engineering or equivalent practical experience. Four to seven years in Linux systems administration with at least three years focused on enterprise patch and vulnerability remediation. Strong hands-on experience with Red Hat Enterprise Linux CentOS or Rocky together with Ubuntu or SUSE. Practical experience with yum dnf apt and zypper including repository configuration package pinning and dependency troubleshooting. Hands-on experience patching Linux through Azure Update Manager or a comparable centralised patch platform. Confident troubleshooting of kernel updates reboot handling service recovery and post-patch failures. Working scripting ability in Bash or Python and practical experience with Ansible for bulk remediation. Experience working to formal ITIL processes for incident problem and change management within a ticketing platform such as Jira Service Management or ServiceNow. Willingness to work rotational shifts and scheduled maintenance windows including nights and weekends as part of a 24x7 support roster. Clear written and spoken English with confidence in client-facing communication. Preferred Qualifications Red Hat certification such as RHCSA or RHCE or an equivalent Linux Foundation certification. Microsoft certification such as AZ-104 or AZ-800 or experience with Azure Arc at scale. Experience with Red Hat Satellite SUSE Manager Landscape or Spacewalk for content and lifecycle management. Familiarity with vulnerability management tooling such as Microsoft Defender Vulnerability Management Qualys or Tenable and with mapping findings to patch cycles. Experience with live kernel patching technologies such as kpatch ksplice or livepatch. Exposure to Windows patching tooling since the wider team also runs SCCM WSUS and Patch My PC. Experience supporting multiple customer environments for a managed services or outsourcing provider and ITIL 4 Foundation certification. ALIANDO is an equal-opportunity employer committed to Diversity Inclusion & Belonging. Individuals seeking employment at ALIANDO are considered without regard to any protected category including but not limited to race color religion national origin age sex marital status ancestry disability veteran status gender identity or sexual orientation.

AI/ML Engineer

Remote United States

Clearance Level None Category Data Science and Data Engineering Location Remote Working from the USA Key Skills For Success Actionable Insights Data Analysis Data Analytics REQRQ227314 Public TrustBI Full 6C (T4) Requisition TypeRegular Your Impact Own your opportunity to support the missions that matter. From working with technologies like AI cyber and cloud to careers in intelligence and health we offer endless opportunities to apply your expertise to create a safer smarter world while building new skills to propel your career forward. Job Description - AI/ML ENGINEER SME Own your opportunity to turn data into measurable outcomes for our customers’ most complex challenges. As an AI/ML Engineer SME at GDIT you’ll power innovation to drive mission impact and grow your expertise to power your career forward. MEANINGFUL WORK AND PERSONAL IMPACT Seize your opportunity to make a personal impact supporting the Case Management Modernization (CMM) Program. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career. The AI/ML Engineer will be part of the CMM Data Modernization and Governance team responsible for delivering an integrated data governance engineering data platform reporting analytics and Artificial Intelligence (AI)/Machine Learning (ML) capabilities that support operational decision-making and fulfill AO's data and analytics objectives in support of the CMM program. The successful candidate will be responsible for delivering advanced analytics visualizations statistical modeling and AI/ML capabilities including Generative AI and Agentic AI solutions predictive models forecasting and advanced analytics that provide data-driven decision-support tools and actionable insights to users and stakeholders of the CMM application. This role provides technical leadership strategic guidance and tool recommendations to accelerate product development and improve decision automation and overall CMM products. The role also oversees design development integration and continuous enhancement advanced analytics and AI/ML capabilities in alignment with strict federal compliance requirements. THE AI/ML ENGINEER WILL EXECUTE THE FOLLOWING RESPONSIBILITIES AI/ML & Advanced Analytics Define and execute AI/ML strategy aligned to CMM modernization objectives. Design develop deploy and maintain ML predictive forecasting Generative AI Agentic AI and advanced analytics solutions. Build and tune models using appropriate algorithms architectures and data pipelines. Develop LLM-powered applications RAG pipelines AI agents and intelligent automation capabilities. Apply statistical and advanced analytics methods to support data-driven decision-making. Evaluate foundation models commercial/open-source models and emerging AI technologies. Create proof-of-concepts and transition successful models to production. Document AI/ML architecture methodologies features and validation results. MLOps / LLMOps / AI Operations Automate model deployment monitoring versioning lineage and lifecycle management. Build and maintain MLOps/LLMOps pipelines integrated with CI/CD and DevSecOps. Implement automated model training testing validation deployment rollback and alerting. Monitor model performance drift and degradation trigger retraining as needed. Maintain reproducible environments and support scalable cloud deployment. Integrate AI/ML pipelines with data engineering and cloud platform services. Responsible AI & AI Governance Ensure compliance with Responsible AI requirements transparency fairness explainability security and privacy. Perform bias assessments model risk evaluations and bias mitigation strategies. Conduct and document explainability assessments and model interpretability. Lead ATO impact analysis for AI/ML capabilities support security privacy and authorization reviews. Maintain the AI/ML Capability Register model cards governance artifacts and lifecycle documentation. Support AI/ML security assessments privacy reviews data classification assessments and authorization activities. Identify risks such as hallucination prompt injection data leakage misuse and drift implement safeguards and monitoring. Support federal AI cybersecurity privacy and governance compliance. Collaboration & Innovation Partner with analysts engineers architects governance cybersecurity and business stakeholders. Translate business problems into AI/ML use cases and technical solutions. Assess data readiness and ensure appropriate data ownership quality and lineage. Develop standards reusable patterns and best practices for AI/ML development. Recommend AI/ML tools cloud services and SDLC automation opportunities. Mentor teams on AI/ML development and Responsible AI practices. Communicate technical findings clearly to both technical and non-technical audiences. QUALIFICATIONS Education BA/BS or equivalent required MA/MS strongly preferred. Experience 15+ years of general experience in information systems with at least 10+ of those years involving specialized experience required. Experience may be considered in lieu of degree as follows HS (19+ years) AA/AS (17+ years) BA/BS (15+ years) MA/MS (13+ years) Doctorate Degree/Ph.D. (12+ years). Expertise in machine learning deep learning and natural language processing (NLP) techniques. Experience in AI/ML engineering machine learning data science or advanced analytics. Strong proficiency with Python SQL ML/DL frameworks (TensorFlow PyTorch scikit-learn XGBoost) and cloud AI services (AWS SageMaker Bedrock Azure ML GCP Vertex AI). Experience implementing MLOps pipelines and integrating ML workflows into CI/CD environments. Knowledge of federal compliance frameworks such as FedRAMP FISMA and NIST AI RMF. Understanding data governance model monitoring and ethical AI practices. Strong analytical advisory and communication skills to bridge strategy engineering and business outcomes. Experience leading federal or judiciary AI/ML modernization programs (Preferred). Familiarity with Generative AI for content generation summarization and development assistance. Experience applying predictive analytics to performance monitoring test optimization and resource planning. Experience with vector databases LLM fine-tuning and Retrieval-Augmented Generation (RAG) pipelines prompt engineering and/or Agentic AI architectures. Experience with MLOps/LLMOps (MLflow SageMaker Vertex AI or Azure ML) model deployment versioning monitoring and lifecycle management. Experience with Generative AI/LLM frameworks (LangChain vector databases OpenAI/Azure). Background in data visualization and explainable AI (XAI) methods (Preferred). COMMUNICATION & ORGANIZATIONAL SKILLS Excellent presentation and communication skills. Consultant mindset with the ability to work with high level customer stakeholders and build excellent customer relationships. Experience identifying and applying industry tools solutions methods best practices and emerging technologies. Strong analytical skills and problem-solving skills with the ability to formulate and communicate recommendations for improvement. Demonstrated ability to work effectively independently and as part of a team. PREFERRED CERTIFICATIONS One or more of the following certifications is preferred but not required. Data Visualization and Data Story Telling certifications Tableau Certified Data Analyst Tableau Desktop Specialist Power BI Data Analyst Story Telling with Data Certified Data Management Professional (CDMP) Snowflake SnowPro Core Databricks Certified Data Professional AWS Certified Data Analytics - Specialty AWS Certified Solutions Architect - Professional AWS Certified Data Engineer AWS Certified Machine Learning - Specialty or Google Professional ML Engineer Certified AI Governance Professional (AIGP) or NIST AI RMF certification SAFe Architect (ARCH) or SAFe DevOps Practitioner (SDP) PMP or ITIL 4 Foundation Security Clearance Level Must be able to pass a background check to obtain a position of Public Trust. Must be a US Person (Green Card Holder US Permanent Resident Alien Refugee Asylee or US Citizen). Location Remote. GDIT IS YOUR PLACE At GDIT the mission is our purpose and our people are at the center of everything we do. Growth AI-powered career tool that identifies career steps and learning opportunities Support An internal mobility team focused on helping you achieve your career goals Rewards Comprehensive benefits and wellness packages 401K with company match and competitive pay and paid time off Community Award-winning culture of innovation and a military-friendly workplace OWN YOUR OPPORTUNITY Explore a career in data science and engineering at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your determination for solving complex data challenges. Work Requirements Years of Experience 10 + years of related experience may vary based on technical training certification(s) or degree Certification Travel Required Less than 10% Salary and Benefit Information The likely salary range for this position is $195240 - $264148. This is not however a guarantee of compensation or salary. Rather salary will be set based on experience geographic location and possibly contractual requirements and could fall outside of this range. Our Identity Verification Process As part of the hiring process we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding you authorize the collection processing and use of your biometric data for identity verification and security purposes. About Our Work We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government defense and intelligence community. Our 26000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide offering leading mission-ready capabilities in AI cloud cyber and software development. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

IT Service Continuity Analyst Associate

Kannapolis, NC

What We Offer Remote IT Service Continuity Analyst Associate Monday - Friday 8-5PM What You'll Do Information Technology (IT) team members are responsible for securely managing information systems throughout their lifecycle including knowing what information systems are within their scope of responsibility understanding what sensitive data is stored transmitted or processed on those information systems enforcing the security principles of least privilege and least functionality knowing what events may constitute an information security incident and understanding their role in security incident response activities. The IT Service Continuity Analyst Associate supports the IT Service Continuity Management program by applying established business continuity disaster recovery and operational resilience standards to facilitate completion of Business Impact Analyses Disaster Recovery Plans and related readiness activities. This role works with application infrastructure business and operational teams to evaluate submitted information identify gaps or inconsistencies assess alignment with program standards and escalate risks that may impact recovery readiness. The role supports patient safety cyber resilience and operational continuity by helping ensure critical applications and technology services have current complete actionable and audit-ready recovery documentation. What We're Looking For Education High School Diploma or GED required. 4 Year / Bachelors Degree preferred. Information Technology or related field. Experience + 2 years Experience in a collaborative customer-facing environment involving professional coordination stakeholder engagement documentation review process analysis risk management healthcare operations information technology audit/compliance or related program support required. + 3 years Exposure to incident management business continuity disaster recovery operational resilience audit/compliance risk management or related planning assessment and readiness activities preferred. Licensure/Certification Business continuity disaster recovery emergency management ITIL project management or related professional certification preferred. Additional Skills (required) + Strong interpersonal skills and ability to work effectively in a team environment. + Ability to communicate clearly and professionally with technical and non-technical stakeholders. + Strong attention to detail with the ability to evaluate documentation for completeness consistency and alignment with established standards. + Ability to learn new concepts tools and processes quickly. + Ability to manage assigned work assess progress against program expectations identify barriers and escalate risks or delays appropriately. + Ability to apply guidance exercise sound judgment and continuously develop subject matter knowledge in IT service continuity business continuity and disaster recovery practices. + Ability to interpret program standards templates and documentation requirements and apply them consistently across multiple applications services and stakeholder groups. + Proficiency with Microsoft Office tools including Outlook Word Excel PowerPoint and Teams. Additional Skills (preferred) + Exposure to healthcare operations information technology project management audit/compliance emergency management business continuity disaster recovery or risk management. + Familiarity with ServiceNow Fusion Risk Management SharePoint or similar tracking/documentation tools. + Foundational understanding of business continuity disaster recovery operational resilience cybersecurity or healthcare technology concepts. + Business continuity disaster recovery emergency management ITIL or project management certification preferred but not required. Why Choose Novant Health? At Novant Health we believe remarkable care starts with compassion for our patients our communities and each other. We value belonging courage personal growth and teamwork creating a space where everyone is respected supported and safe to show up as their full selves. Job Opening ID 185495

Agile Product Owner

Remote United States

Pay Plan Title Agile Product OwnerWorking Title Agile Product OwnerPosition Number 80118FLSA Status ExemptPosting Salary Range $67524 - $85222Office Location Remote within United States POSTING DETAILS Make an Impact Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs substance use disorders traumatic brain injuries and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy fulfilling lives. Why Work for Us? Trillium believes that empowering others begins with supporting our team. We offer our employees A collaborative mission-driven work environment Competitive benefits and work-from-home options for most positions Opportunities for professional growth in a diverse inclusive culture Every day our work changes lives – from children thriving through early intervention and school-based therapies to adults with severe mental illness living independently and contributing to their communities. If you are looking for a unique opportunity to make a tangible impact on the lives of others apply today! What We’re Looking For Trillium Health Resources has a career opening for an Agile Product Owner to join our team! The Agile Product Owner manages product backlog and requirements for an assigned enterprise technology product and is accountable for translating business needs into deliverable solutions. The role defines requirements prioritizes work and partners with stakeholders and development teams to support delivery of aligned high-quality product outcomes. On a typical day you might Gather and define business requirements and translate them into user stories and acceptance criteria. Manage and prioritize the product backlog based on business value and organizational priorities. Conduct business analysis. Collaborate with stakeholders to align product delivery with business needs. Participate in Agile ceremonies and supports delivery planning and execution. Employee Benefits Trillium knows that work/life balance is essential. That’s why we offer Typical working hours 830 am – 500 pm flexible work schedules available for some positions with management approval. Work-from-home options available for most positions Health Insurance with no premium for employee coverage Flexible Spending Accounts 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year NC Local Government Retirement Pension (defined-benefit plan) https//www.myncretirement.gov/systems-funds/local-governmental-employees-retirement-system-lgers/lgers-handbook 401k with 5% employer match and immediate vesting Public Service Loan Forgiveness (PSLF) qualifying employer Quarterly stipend for remote work supplies Qualifications Required High school diploma or GED and three (3) years of experience in project-based work structures application lifecycle models or software development. Requires certification OR Associate's degree and one (1) year of experience in project-based work structures application lifecycle models or software development. Requires certification OR Equivalent combination of education and experience. An applicable information technology certification is required when qualifying through a high school diploma GED or Associate's degree pathway. Applicable certification(s) including MTA MCSA (BI) Project Management Institute (PMI) PMP or PMI-ACP or ITIL or International Institute of Business Analysis (IIBA) CCBA or CBAP ITIL v3 or an equivalent certification will be accepted. Must have a valid driver’s license. Must reside within United States. Must be able to travel within catchment as required. Preferred Four (4) years of project management business analyst or other information analytics experience. At least one (1) year of experience in both writing and executing SQL statements with the ability to navigate database structures and schemas. Deadline for Application September 4 2026 at 1159 pm How to Apply To be considered submit your application and resume through our ADP Career Center. Your resume must include Employer name dates of service (month/year) average hours worked per week and essential job duties Education details (degree type date awarded institution field of study) Licensure/certification information if applicable After submission your resume will be reviewed to ensure it meets the essential criteria for the position. You’ll be notified by HR regarding your application status as appropriate. All applicants will receive a final update once the recruitment cycle closes. Join our Talent Community through ADP to stay informed about future opportunities. Be sure to keep your resume updated in your profile. Trillium Health Resources is an Equal Employment Opportunity (EEO) employer and a drug-free workplace. All candidates must pass a drug test as a condition of employment. Innovation Technology Careers NorthCarolina BehavioralHealth

Windows Patching Engineer

Job Title Windows Patching Engineer Department Managed services Position Type Full Time Location Remote Company Overview ALIANDO is an award-winning Azure Expert Managed Service solutions company focused on selling and deploying Microsoft technologies for U.S. and international companies. For over 20 years Microsoft and its partners have recommended ALIANDO for licensing consulting and managed services to corporations large and small. The company offers competitive pay and comprehensive employee benefits including health insurance fitness allowances work-from-home allowances paid maternity and parental leave and generous PTO. At ALIANDO we aim to unleash the potential of people and technology. Our company was built around the idea that there is no success without team success. We foster a culture of inclusion and fairness where diverse interests experiences and backgrounds are celebrated. We strive to empower and unleash the potential of everyone to ensure that every employee has a path to success. We're in it together to make life better for each other our customers our partners and our communities. Key Responsibilities Patch Planning and Deployment Plan schedule and execute monthly and out-of-band patch cycles for Windows servers Windows endpoints and third-party applications across all managed client estates. Build ring-based deployment approaches that move updates from pilot groups to production in a controlled sequence with defined pause and rollback criteria. Coordinate maintenance windows with clients and application owners and confirm service health before and after each cycle. Respond to critical vulnerability advisories with emergency patch cycles working with the security team to prioritise by risk and exposure. Platform Administration Administer Azure Update Manager including maintenance configurations dynamic scopes assessment schedules and periodic assessment for Azure and Arc-enabled servers. Manage Microsoft Configuration Manager (SCCM) software update points automatic deployment rules update groups deployment packages maintenance windows and collection targeting. Administer WSUS including product and classification selection approvals synchronisation computer group structure declining superseded updates and routine database maintenance. Operate Patch My PC for third-party application patching and packaging keeping the application catalogue current and validating publishing into Configuration Manager or Intune. Maintain client-side update health including Windows Update client configuration Group Policy settings content distribution and agent remediation. Compliance Troubleshooting and Reporting Track patch compliance against agreed targets investigate failed and pending installations and remediate systematically rather than machine by machine. Troubleshoot update failures from Windows Update Configuration Manager and WSUS logs and resolve recurring causes at source. Produce monthly patch compliance reporting for service delivery managers and client stakeholders with clear commentary on exceptions and planned remediation. Conduct root cause analysis on recurring patch failures and drive permanent fixes through the problem management process. Service Delivery Automation and Documentation Raise own and close change records for every patch cycle with tested implementation and rollback plans. Handle incidents and service requests within agreed SLA targets keeping ticket records accurate and current. Automate reporting remediation and routine health checks using PowerShell and contribute reusable scripts to the team's automation library. Maintain runbooks and as-built documentation so that the service desk can act confidently on first contact and mentor junior engineers on patching practice. Participate in the on-call rotation and support out-of-hours maintenance windows which is where the majority of patching work is delivered. Required Qualifications Bachelor's degree in computer science information technology or engineering or equivalent practical experience. Four to seven years in Windows infrastructure support with at least three years focused on enterprise patch management. Hands-on administration experience with Azure Update Manager Microsoft Configuration Manager (SCCM) software updates and WSUS. Practical experience with third-party application patching ideally using Patch My PC. Strong Windows Server administration skills including Active Directory Group Policy and the Windows Update client with confident troubleshooting of update failures from logs. Working PowerShell scripting ability for reporting and bulk remediation. Experience working to formal ITIL processes for incident problem and change management within a ticketing platform such as Jira Service Management or ServiceNow. Willingness to work rotational shifts and scheduled maintenance windows including nights and weekends as part of a 24x7 support roster. Clear written and spoken English with confidence in client-facing communication. Preferred Qualifications Microsoft certification such as AZ-800 AZ-801 AZ-104 or MD-102. Experience with Microsoft Intune for update rings Windows Autopatch or co-managed workload configuration. Familiarity with vulnerability management tooling such as Microsoft Defender Vulnerability Management Qualys or Tenable and with mapping findings to patch cycles. Experience patching clustered and highly available workloads such as failover clusters SQL Server or Exchange. Experience supporting multiple customer environments for a managed services or outsourcing provider. ITIL 4 Foundation certification. ALIANDO is an equal-opportunity employer committed to Diversity Inclusion & Belonging. Individuals seeking employment at ALIANDO are considered without regard to any protected category including but not limited to race color religion national origin age sex marital status ancestry disability veteran status gender identity or sexual orientation.