Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate create and exceed every day Wrike brings everyone and all work into a single place to remove complexity increase productivity and free people up to focus on their most purposeful work. Our vision A world where everyone is free to focus on their most purposeful work together. About the Role We are seeking a talented Senior Professional Services Consultant to join our Professional Services team. In this role you will have the opportunity to work with some of the best consulting minds who bring varied industry experience and work management prowess. As a Professional Services Consultant you will play a leading role in shaping our customer’s initial experience and paving the way for their long-term success. Your Impact Leading individual customer engagements and participating in or leading larger global customer rollouts. Driving end-to-end customer onboarding including the Discovery Design Configuration Rollout and Adoption Monitoring for these engagements. Supporting the sales team with more complex scoping requirements and presenting the value of Wrike and Wrike’s professional services offerings. Tracking and maintaining accurate client records and key milestones using Wrike Salesforce and other systems. Managing successful completion of customer engagements while achieving critical success metrics. Advocating for the customer and assisting in the prioritization of new product features Collaborating with Wrike’s Product team and other internal stakeholders to identify short-term solutions to issues/requests and influence Wrike's product roadmap. Ensuring smooth hand-offs before and after professional services engagements by working closely with internal cross-functional teams Represent the DACH region with cultural and language fluency (German native speaker required). Mentoring junior members of the Wrike team. Possess qualities that make a good Wriker Critical thinker generally curious — a true problem solver Passionate about learning and improving every day and motivated to excel Open to feedback coachable Strong team player tendency to put others first Self-starter with strong ownership skills willing to go above and beyond the job description Creative and innovative Your Qualifications 3+ years in consulting and customer facing roles. Experience in project management and former certifications as (Agile PMI Lean etc.) is a plus. Ability to quickly understand customer’s complex processes and needs and assist them in defining clear goals to ensure a successful implementation of Wrike Extensive understanding of and ability to apply change management principles Thorough expertise in one industry or in critical customer segments such as Marketing/Creative IT Professional Services PMO Ability to dive into technical discussions as needed and present on complex digital transformation options and strategies. Ability to collaborate cross functionally with Sales to evolve account plans that include ongoing professional services support. Excellent verbal presentation and written communication skills Effective communication across all levels of an organization particularly executive stakeholders Ability to manage difficult audiences and complex client relationships with finesse and poise. Ability to provide thought leadership and knowledge of industry best practices to guide customers in complex organizations. Firm sense of accountability and ownership of work Deep understanding of the DACH market and fluency in German. Superior personal organization and time management skills Customer-centric energetic person with extensive consulting skill set Strong interpersonal skills positive engaging friendly empathetic tactful and level-headed under pressure and in difficult situations. Standout Qualities Relevant university degree Experience working in a SaaS environment Ability to position Wrike into an existing integrated ecosystem Team Dynamics As part of our Professional services team you will play a key role in sustaining our core values which make working at Wrike fun challenging and a place for career-defining work Fail Gloriously No Egos One Wrike Embrace Change Fearlessly Best Ideas Win. Benefits & Perks 28 calendar days of paid vacation Sick Leave Compensation (5 Paid Uncertified Sick Days) Parental Leave 18 Weeks Maternity / 4 Week Paternity 2 Volunteer Days Health Insurance (Employees + Dependents) Life Insurance Plan Utility Allowance (30 EUR/month subject to taxation) Fitness plan (800 EUR/year) Full-remote & On-demand access to Co-working space What’s Next? Interview with a Recruiter Technical interview Cultural interview Your recruitment buddy will be Arjola Stejskal Talent Acquisition Specialist #LI-AS1 Who Is Wrike and Our Culture We’re a team of innovators and creators who solve the complex work problems of today and tomorrow. Hybrid work mode Wrike is our people not a place. With 1000+ employees collaborating across nearly every time zone we support talent through 10 global hubs — Australia Costa Rica Cyprus Czechia Estonia France India Ireland Japan and the United States — offering flexible ways of working that include remote work hybrid environments and co-working spaces across many locations. While flexibility looks different across teams and regions employees located near certain hubs — particularly in Prague (CZ) Nicosia (CY) Bangalore (IN) and Rennes (FR) — are generally expected to collaborate in person around 2–3 days per week balancing the flexibility of distributed work with opportunities for in-person collaboration and connection. Our persona 💡 Smart We love what we do and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched. 💚 Dedicated We get up every day focused on helping our customers win. We’re committed to helping our teammates win too! 🤗 Approachable We're friendly easy to get along with considerate and helpful. Our culture and Values 🤩 Customer-Focused We care about our customers. We understand the customer journey experience and value derived from Wrike. Decision-making and action-taking are done with the customer in mind. 🤝 Collaborative We work as one and win together each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform we foster an environment of creative collaboration and shared achievement. 🎨 Creative We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions. 💪 Committed We believe in ownership at all levels of the organization by owning workflows from start to finish. Each member of our team is an integral part of this commitment establishing work as a platform for personal growth and transformation as well as collective success and growth. Check out our LinkedIn Life Page Company culture page Instagram Wrike Engineering Team Medium Meetup.com Youtube for a feel for what life is like at Wrike.