Remote Canada
Remote - Canada Select locations Remote People Full Time Dropbox is a Virtual First company. For this role we are currently only authorized to hire candidates from the following provinces Alberta British Columbia Ontario and Saskatchewan. Role Description Dropbox is looking for a Program Manager within our People Operations Rewards and Technology team (PORT). You will join a talented team to deliver operational services optimize people processes and ensure that Dropboxers have amazing experience throughout their career. Our best in class PORT team drives strategic HR program initiatives and delivers an excellent employee experience at a fast-growing global capacity. You will thrive working in a fast-paced and customer -focused environment to make an immediate impact and ensure best practices for compliance effectiveness and efficiency. Responsibilities Oversee the day-to-day operations of the global Contingent Workforce program. Serve as a primary point of contact for CW processes escalations and program-related questions from MSP. Partner with the MSP suppliers hiring managers HR Legal Procurement and other stakeholders to ensure consistent program execution. Monitor program processes identify gaps and opportunities and implement improvements that increase efficiency and reduce risk. Maintain and continuously improve CW policies processes documentation and governance. Support reporting compliance and program performance tracking. Support ServiceNow enhancements and updates. You’ll work with Dropbox vendors to troubleshoot and resolve day to day issues/inquiries. You’ll develop and ensure standard HR operating procedures are in place with clear SLAs You’ll collaborate with partners in HR Recruiting and Finance to conduct root cause analysis and develop corrective action plans when issues arise ensuring the highest quality employee experience You’ll work closely with the HR Project Managers to support project execution and continuous process improvement and onboarding and Contingent workforce operations. You’ll maintain documentation for each part of the service and drive communication outwards to stakeholders when necessary. You’ll identify and make recommendations on program/process changes and conduct cost/benefit analysis of potential operational improvements. You’ll support ad-hoc HR Ops tasks and reporting. Work cross collaboratively across all regions with the respective onboarding team. You’ll create SOPs and Job Aids when necessary for documentation and to streamline processes. Requirements 5+ years of experience in HR Operations/HR administration in a fast-paced environment Problem solving critical thinking and troubleshooting abilities Experience in Workday and HR Operations service request management Strong customer-service skills with proven track record of customer satisfaction Proficiency in Office Suite (Word Excel Power Point) Gmail and Google Docs BA/BS degree or equivalent practical experience Experience with ServiceNow Durable Skills AI fluency means using these tools to amplify human judgment not replace it. We believe people with these skills will thrive as work and technology continue to evolve Awareness Understand yourself and others. Judgment Evaluate information and make decisions in complex situations. Adaptability Learn adjust and stay effective through change. Connection Communicate collaborate and build trust. Dropbox is an equal opportunity employer. We are a welcoming place for everyone and we do our best to make sure all people feel supported and connected at work.
Virginia, United States
Job Description We are Omnissa! Omnissa is the first AI-driven digital work platform built to support flexible secure work-from anywhere experiences. We integrate industry-leading solutions—including Unified Endpoint Management Virtual Apps and Desktops Digital Employee Experience and Security & Compliance—into a seamless autonomous workspace that adapts to how people work. Our platform boosts employee engagement while optimizing IT operations security and cost. Guided by our Core Values— Act in Alignment Build Trust Foster Inclusiveness Drive Efficiency and Maximize Customer Value —we’re growing rapidly and committed to delivering meaningful impact. If you're passionate about shaping the future of work we’d love to hear from you. At Omnissa we are committed to maintaining a fair consistent and secure hiring process for all candidates. As part of this approach we use standard interview and verification practices designed to ensure alignment and protect both candidates and the organization. These practices are applied thoughtfully and with respect for candidate privacy. What is the opportunity? MSP Operations Strategy Define and execute the operational roadmap supporting the MSP partner business. Identify opportunities to improve partner onboarding provisioning billing lifecycle management renewals and support processes. Develop scalable operational frameworks that reduce manual effort and improve partner experience. Establish governance for MSP operational processes and ensure alignment across business functions. Process Optimization Analyze current business processes and identify opportunities for automation standardization and simplification. Lead cross-functional process improvement initiatives using data-driven methodologies. Document operational workflows standard operating procedures and business requirements. Continuously monitor operational health and recommend improvements based on KPIs and partner feedback. Systems & Business Operations Serve as the business owner for systems supporting MSP operations including CRM Partner Portal CPQ billing platforms PSA/RMM integrations and partner automation tools. Partner with Business Systems and Engineering teams to define system requirements prioritize enhancements and support implementations. Lead user acceptance testing (UAT) change management and rollout planning for operational initiatives. Ensure data integrity across partner systems and establish operational governance. Cross-Functional Leadership Act as the operational liaison between Partner Sales Customer Success Product Finance Support and Engineering. Drive alignment across stakeholders to remove operational friction impacting partner success. Influence priorities without direct authority while building strong collaborative relationships. Facilitate operational readiness for new partner programs pricing models and product launches. Analytics & Operational Excellence Develop dashboards and reporting to measure operational efficiency and partner program performance. Define and monitor KPIs such as Partner onboarding time Provisioning accuracy Time-to-first-value Support case trends Renewal readiness Partner adoption metrics Operational SLA compliance Translate operational data into actionable recommendations for leadership. Program Management Lead complex operational initiatives from planning through execution. Coordinate cross-functional project teams while managing timelines risks dependencies and stakeholder communications. Ensure initiatives deliver measurable business outcomes and operational improvements. What will you bring to Omnissa? Required Experience 7–10+ years of experience in Partner Operations Revenue Operations Business Operations or Channel Operations within a SaaS organization. Experience supporting or working with Managed Service Providers (MSPs) channel partners or indirect sales models. Demonstrated success leading operational transformation and business process optimization initiatives. Experience translating business requirements into scalable system solutions. Strong project and program management experience across multiple stakeholders. Advanced analytical skills with experience using operational metrics to drive decisions. Preferred Experience Experience with recurring revenue and subscription business models. Knowledge of MSP business models recurring billing provisioning licensing and partner lifecycle management. Experience with CRM and partner management platforms such as Salesforce PRM solutions CPQ or subscription billing systems. Familiarity with PSA/RMM platforms and common MSP operational workflows. Experience supporting integrations between business applications. Location Remote USA Location Type Open to Remote or Hybrid Travel Expectations None Education Bachelors Degree preferred The typical base salary for this role is between USD $111000 – $231000 per year and it may be eligible for participation in a corporate bonus program. Actual compensation offer may vary from posted hiring range based upon geographic location work experience education skill level or other relevant factors. In addition to competitive compensation Omnissa offers a variety of benefits such as employee ownership health insurance 401k with matching contributions disability insurance paid-time off growth opportunities and more. Omnissa is an Equal Employment Opportunity company and Prohibits Discrimination and Harassment of Any Kind Omnissa is committed to the principle of equal employment opportunity and to providing a work environment free of discrimination and harassment. All employment decisions at Omnissa are based on business needs job requirements and individual qualifications without regard to race color religion ancestry ethnicity national social or ethnic origin sex (including pregnancy) age physical mental or sensory disability HIV status sexual orientation gender identity and/or expression marital civil union or domestic partnership status past present or prospective service in the uniformed services family medical history or genetic information family or parental status veteran status or any other status protected by applicable laws or regulations in the locations where we operate. Omnissa will not tolerate discrimination or harassment based on any of these characteristics. Omnissa welcomes applicants of all ages. Omnissa will provide reasonable accommodations to applicants and employees who have protected disabilities consistent with applicable federal state and local law. This job requisition is not eligible for employment-based immigration sponsorship by Omnissa.
Toronto, Ontario, Canada
Who We’re Looking For At ScalePad we hire thoughtful builders who want their work to matter. Our roles are designed for people who thrive on driving impact see ambiguity as an opportunity and believe that raising the bar is a team sport. We don’t bring people in to run playbooks. We hire people who want to rewrite them. And in this role you’ll get to do that while shaping the future of managed services for our global partners. (That’s what we call our customers.) What is ScalePad At ScalePad we’re building more than software we’re building confidence and clarity for the people who manage the technology businesses rely on every day. Our mission help MSPs evolve into MVPs (their clients’ most valuable partner). Our tools turn them from reactive service providers into strategic advisors through a consistent scalable Customer Success motion. Our product suite unifies risk insights client planning and service delivery so MSPs can have smarter conversations show clients their value and grow their revenue. But our purpose goes beyond our software. We’re creating a workplace where curious growth-minded people can do their best work where ideas are valued progress is shared and everyone belongs. Together we’re creating a future where MSPs don’t just keep businesses running they help them thrive. We believe that when our partners succeed we all do. With offices in Vancouver Toronto Montreal and Phoenix and a global-first mindset. ScalePad has grown into a category leader trusted by 12000+ partners across 60+ countries. We’ve been recognized for our products and corporate culture by MSP Today G2 and Great Place to Work™ to name a few. About The Role The Sales Operations Manager is a critical hire within the Revenue Operations org sitting at the intersection of sales strategy and operational execution. This is a strategic role that requires an operator's mindset — someone who can hold a long-term view while executing in the short term navigate ambiguity without losing momentum and adapt quickly as the business evolves. You will partner directly with Sales leadership and the broader RevOps team to drive measurable revenue outcomes not just operational efficiency. What You’ll Own Get ready to go beyond order-taking. Your strategic responsibilities include Sales Technology & AI Own the full sales tech stack end-to-end — administration adoption and roadmap. Define utilization and impact metrics for every tool make rationalization calls and lead implementations in partnership with Revenue Systems. Drive adoption across the sales team through enablement and change reinforcement adoption is an outcome not an assumption. Identify and deploy AI-powered workflows that improve rep productivity pipeline quality and sales cycle efficiency — covering conversation intelligence predictive scoring CRM enrichment and automated outreach. Build ROI expectations before deploying AI tools and measure impact after AI is a means to a revenue outcome not a checkbox. Directly manage the HubSpot Admin setting priorities ensuring platform governance and driving the right protocols and processes across the sales tech stack Maintain data integrity across platforms with HubSpot as the commercial system of record. Sales Strategy & Revenue Influence Partner with Sales leadership to translate strategy into operational plans — territory design quota setting capacity modeling and coverage analysis. Build and maintain reporting and dashboards that leadership actually relies on with clear visibility into pipeline health forecast accuracy and rep performance. Surface leading indicators of revenue performance and flag risks or opportunities before they show up in the numbers. Bring a point of view into strategic conversations — not just analysis. Partner with CS Ops on expansion motion visibility so the Grow pipeline is as well-supported as new logo. Contribute to pricing packaging and segmentation decisions with operational data and field feedback. Own the operating cadences that keep pipeline healthy and forecasts honest Change Management & Execution Lead the operational response when processes tools or motions change — rollout plans stakeholder alignment field enablement. Anticipate resistance and build buy-in proactively partner with Sales leadership to land changes with the field. Document processes and maintain a living knowledge base so changes stick and institutional knowledge doesn't walk out the door. Coordinate cross-functionally with CS Ops Marketing Ops and RevOps leadership to ensure changes are sequenced and aligned. Manage day-to-day sales ops requests with clear prioritization and SLA discipline. Operate effectively in a fast-moving environment where priorities shift and the ability to adapt quickly is as important as functional expertise. What we’re looking for We care about what you can do more than where you’ve done it. However experience in the following areas will help you hit the ground running in this role 4–6 years in Sales Operations Revenue Operations or a closely related function at a SaaS company. Deep HubSpot & Gong expertise familiarity with adjacent tools (Sales Nav ZoomInfo Clay or similar) a strong plus. Hands-on experience evaluating or deploying AI tools in a sales context — you know the difference between a demo and a deployed workflow. Strong analytical skills — comfortable building models telling a story with data and connecting operational metrics to revenue outcomes. Experience owning a tech stack not just administering tickets within one. Proven ability to influence Sales leaders without relying on authority. A track record of driving adoption and landing change with field teams. Clear direct communicator who can move between tactical execution and executive conversation without losing altitude. Perks ScalePad offers our employees a blend of purpose growth and genuinely great perks. Everyone’s an owner. Share in our success through our Employee Stock Ownership Plan (ESOP) and RRSP matching. Support for growing families. Parental leave programs are in place to support you and your family when it matters most. Structured mentorship with builders. Join opt-in mentorship programs and learn directly from founders and senior leaders who’ve scaled multiple SaaS ventures and spent decades in the MSP industry. Invest in your growth every year. Access an annual professional development budget to level up your skills your career and your impact. Set yourself up with great tools. Work with brand new top-of-the-line hardware and equipment so you can do your best work whether you’re at home or in one of our hubs. Modern ways of working. Roles at ScalePad are structured as remote or hybrid with hub locations in Vancouver Toronto Montreal and Phoenix. Specific work models are outlined in each posting. Support for hybrid life. Receive a monthly stipend to help you create an effective hybrid or remote work environment. Well-being and time to recharge. Take care of yourself with 100% employer-paid benefits. Before You Apply This is a full-time role for those who are eligible to work in Canada or the United States. We thank all applicants for taking the time to apply but only candidates who make it to the next stage will be contacted. Note on AI Use ScalePad uses AI technology to support certain administrative aspects of our hiring process such as transcription note-taking and interview documentation. These tools are strictly used to assist our team and have no influence on candidate evaluation or hiring decisions. No recruiters please.
Job Description We are Omnissa! Omnissa is the first AI-driven digital work platform built to support flexible secure work-from anywhere experiences. We integrate industry-leading solutions—including Unified Endpoint Management Virtual Apps and Desktops Digital Employee Experience and Security & Compliance—into a seamless autonomous workspace that adapts to how people work. Our platform boosts employee engagement while optimizing IT operations security and cost. Guided by our Core Values— Act in Alignment Build Trust Foster Inclusiveness Drive Efficiency and Maximize Customer Value —we’re growing rapidly and committed to delivering meaningful impact. If you're passionate about shaping the future of work we’d love to hear from you. At Omnissa we are committed to maintaining a fair consistent and secure hiring process for all candidates. As part of this approach we use standard interview and verification practices designed to ensure alignment and protect both candidates and the organization. These practices are applied thoughtfully and with respect for candidate privacy. What is the opportunity? MSP Operations Strategy Define and execute the operational roadmap supporting the MSP partner business. Identify opportunities to improve partner onboarding provisioning billing lifecycle management renewals and support processes. Develop scalable operational frameworks that reduce manual effort and improve partner experience. Establish governance for MSP operational processes and ensure alignment across business functions. Process Optimization Analyze current business processes and identify opportunities for automation standardization and simplification. Lead cross-functional process improvement initiatives using data-driven methodologies. Document operational workflows standard operating procedures and business requirements. Continuously monitor operational health and recommend improvements based on KPIs and partner feedback. Systems & Business Operations Serve as the business owner for systems supporting MSP operations including CRM Partner Portal CPQ billing platforms PSA/RMM integrations and partner automation tools. Partner with Business Systems and Engineering teams to define system requirements prioritize enhancements and support implementations. Lead user acceptance testing (UAT) change management and rollout planning for operational initiatives. Ensure data integrity across partner systems and establish operational governance. Cross-Functional Leadership Act as the operational liaison between Partner Sales Customer Success Product Finance Support and Engineering. Drive alignment across stakeholders to remove operational friction impacting partner success. Influence priorities without direct authority while building strong collaborative relationships. Facilitate operational readiness for new partner programs pricing models and product launches. Analytics & Operational Excellence Develop dashboards and reporting to measure operational efficiency and partner program performance. Define and monitor KPIs such as Partner onboarding time Provisioning accuracy Time-to-first-value Support case trends Renewal readiness Partner adoption metrics Operational SLA compliance Translate operational data into actionable recommendations for leadership. Program Management Lead complex operational initiatives from planning through execution. Coordinate cross-functional project teams while managing timelines risks dependencies and stakeholder communications. Ensure initiatives deliver measurable business outcomes and operational improvements. What will you bring to Omnissa? Required Experience 7–10+ years of experience in Partner Operations Revenue Operations Business Operations or Channel Operations within a SaaS organization. Experience supporting or working with Managed Service Providers (MSPs) channel partners or indirect sales models. Demonstrated success leading operational transformation and business process optimization initiatives. Experience translating business requirements into scalable system solutions. Strong project and program management experience across multiple stakeholders. Advanced analytical skills with experience using operational metrics to drive decisions. Preferred Experience Experience with recurring revenue and subscription business models. Knowledge of MSP business models recurring billing provisioning licensing and partner lifecycle management. Experience with CRM and partner management platforms such as Salesforce PRM solutions CPQ or subscription billing systems. Familiarity with PSA/RMM platforms and common MSP operational workflows. Experience supporting integrations between business applications. Location Remote USA Location Type Open to Remote or Hybrid Travel Expectations None Education Bachelors Degree preferred The typical base salary for this role is between USD $111000 – $231000 per year and it may be eligible for participation in a corporate bonus program. Actual compensation offer may vary from posted hiring range based upon geographic location work experience education skill level or other relevant factors. In addition to competitive compensation Omnissa offers a variety of benefits such as employee ownership health insurance 401k with matching contributions disability insurance paid-time off growth opportunities and more. Omnissa is an Equal Employment Opportunity company and Prohibits Discrimination and Harassment of Any Kind Omnissa is committed to the principle of equal employment opportunity and to providing a work environment free of discrimination and harassment. All employment decisions at Omnissa are based on business needs job requirements and individual qualifications without regard to race color religion ancestry ethnicity national social or ethnic origin sex (including pregnancy) age physical mental or sensory disability HIV status sexual orientation gender identity and/or expression marital civil union or domestic partnership status past present or prospective service in the uniformed services family medical history or genetic information family or parental status veteran status or any other status protected by applicable laws or regulations in the locations where we operate. Omnissa will not tolerate discrimination or harassment based on any of these characteristics. Omnissa welcomes applicants of all ages. Omnissa will provide reasonable accommodations to applicants and employees who have protected disabilities consistent with applicable federal state and local law. This job requisition is not eligible for employment-based immigration sponsorship by Omnissa.
"🌍 Global SaaS $28M Series B Investment 📍 Remote in Europe The Mission As the Director of Product you will lead the product organization to move with conviction speed and evidence . You are responsible for leading a team of Product Managers Designers and Product Operations to ensure we are solving high-impact problems and building the leanest most impactful solutions for our customers and the business. You will act as the primary strategic force for the executive team front-running strategy and managing stakeholder expectations owning the tactical translation of strategy into a coherent high-velocity roadmap so that the roadmap remains proactive data-driven and aligned with our commercial goals. Your goal is to be a ""Player-Coach"" who deep-dives into the domain with PMs to ensure excellent execution habits. You are the final gatekeeper who resolves blockers and scope disputes before they ever reach the CEO or CPTO which will provide you and the teams with a level of autonomy in which to thrive. You drive efficiency through an AI-First approach while embracing SVPG style experimentation and pragmatic execution and inject these principles into your teams. This allows you to closely align with the Director of Engineering and make Dual Track Agile a standard across the organization. Key Responsibilities 1. Elevating Product Discovery & Conviction Advancing Empowered Squads You will work to continually increase the level of empowerment within our squads. Moving beyond execution you coach PMs to take deeper ownership of business outcomes ensuring they are positioned to solve complex problems rather than just deliver features. Continuous Discovery You own the standard for modern discovery. You ensure squads are in constant contact with users to (in)validate hypotheses before significant engineering resources are committed. Bias to Action with Knowledge You move with high urgency but high conviction. Decisions must be rooted in user insights and market data ensuring we are always ""building the right thing."" 2. The Product-Engineering Partnership (Dual-Track Agile) Strategic Duo You work in a tight peer-level partnership with the Director of Engineering to lead the ""R&D engine."" Together you are responsible for the total health culture and output of the R&D organization. Discovery vs. Delivery Alignment While you own the Discovery Track (validating value and usability) you collaborate daily with the Director of Engineering who owns the Delivery Track (feasibility scalability and execution). You ensure these two tracks are synchronized and never siloed. Resource & Trade-off Management You partner with Engineering leadership to manage capacity. You lead the difficult conversations regarding trade-offs between new feature discovery technical debt and maintenance ensuring the business is always focused on the highest ROI activities. 3. Executive Communication & Stakeholder Management The ""Final Answer"" You are the primary gatekeeper for the product roadmap. You provide clear definitive ""Yes/No"" decisions to executive stakeholders underpinned with knowledge of our customers and the necessary trade-offs. Vacuum Prevention You identify misalignments early and resolve them across all swimlanes of the business. Commercial Realism You translate high-level business goals (Retention Revenue Strategic Growth) into actionable priorities while aligning with the company's core Key Results and Business Objectives. 4. Operational Excellence & People Leadership Product Operations Mastery You view Product Ops as a strategic lever. You standardize discovery documentation and research databases across the organization to create a transparent low-friction environment. Outcome Accountability You manage the Product Scorecard and Rolling Roadmap. These must be high-integrity automated ""Sources of Truth"" providing executive-level visibility. Radical Candor You practice direct challenge combined with personal care. You are responsible for raising the ""Product IQ"" of your team—coaching PMs to think like owners and act with strategic independence. 5. Product Advocacy & Representation Product Voice to the Company Serve as the primary representative of the Product organization in company-wide meetings (All Hands Town Halls). You must be able to translate complex technical roadmaps into compelling narratives that inspire and align the entire business. Evangelizing the Vision Actively advocate for the ""Why"" behind our product strategy. You ensure that Sales Marketing and Customer Success clearly understand our product direction value propositions and upcoming releases. Presentation Excellence You possess elite presentation skills utilizing the Pyramid Principle to deliver high-impact succinct and visually clear updates to both internal and external audiences. 6. Aggressive Scope Management & Lean Execution The ""Slicer"" You coach PMs to avoid ""heavyweight"" features. You have a relentless focus on building the leanest possible MVP MSP CMF ILS solutions based on the need or pain. If a solution is over-scoped you are the one who cuts it back to the core value. Pushback & Scrappiness You teach PMs to find their ""appetite"" for investment into a solution and how to find ""cheaper"" ways to validate hypotheses. You empower them to push back on high-effort requests by proposing creative lower-cost alternatives. Deep-Dive Problem Solving You don't stay at the surface. You sit with PMs to help them deeply understand core user problems to avoid building ""to cover all bases"" and relentlessly focus on solving the actual customer pain. The Ideal Profile The High-Agency Leader You don't wait for permission you identify gaps and fill them. You have a natural ""bias to action"" but are always grounded in data. The SVPG & Cagan Practitioner You live and breathe modern product principles and know how to coach others to do the same. The Elite Communicator You are a master of the Pyramid Principle. You can command a room whether it's a 3rd-person Exec meeting or a 200-person All Hands. The Systems Thinker You look at the ""R&D Engine"" as a whole and work with your Engineering counterpart to optimize for both speed and quality. Operational Source of Truth The Scorecard and Roadmap are automated and accurate serving as the definitive guide for the executive team and the business. The B2B SaaS Operator You have built and led product in a B2B SaaS environment — ideally with a sales-assisted and PLG motion and an ARR-driven commercial model. Success Metrics (First 90 Days) R&D Sync Established a seamless rhythm with the Director of Engineering joint ownership of delivery velocity and discovery outcomes. Strategic Visibility The ""Rolling Roadmap"" and ""Scorecard"" are live automated and being used by the Executive team without manual intervention. Empowerment Baseline Documented ""Discovery to Delivery"" workflows for all 6 squads with clear KPIs for hypothesis validation. Stakeholder Trust A measurable reduction in ""Roadmap bypass"" incidents stakeholders rely on your ""Final Answer."" About CloudTalk CloudTalk is THE global AI-powered business calling platform trusted by 30000+ professionals at companies like Nokia Revolut Glovo and Uber . We're building the world's most capable AI business calling software available in 160+ countries — helping businesses have more and better calls every day. Backed by $35.3M in funding from leading investors including KPN Ventures Point Nine and HenQ we're investing in making AI native to every conversation . We're a ~ 200-person team that values growth innovation teamwork customer focus and human connection . We move fast build for the future and care deeply about creating products — and a culture — that people genuinely love. Why you will love to be a CloudTalker Growth 💡 1-1 Coaching sessions with our resident communications advisor 🤖 AI Enablement Everything you need to do your best work with AI—from AI Champions and office hours to our AI L&D Hub and dedicated Slack support Flexibility 🏖 Unlimited Paid Time Off (with guidelines) 🎗️ Volunteering Days 🏡 Work from home allowance ⏳ Flexible working hours 💻 MacBook for work Well-being 🏖Recharge Fridays once per quarter 🏋🏼 ♀️Fitness Allowance Connectedness 💲 Referral bonuses 👥 Virtual & physical team buildings 👕 Company merchandise Apply now and be part of our journey to $100M ARR! By submitting your application you acknowledge that Cloudtalk will process your personal data based on Cloudtalk's legitimate interest in finding the most suitable candidate and a pre-contractual relationship with you. For more information on how Cloudtalk processes your personal data please refer to our Privacy Notice."
Colombo, Western Province, Sri Lanka
Voigue is an Australian BPO company with its operational hub in Sri Lanka specializing in value-added Human Resource Outsourcing (HRO) and business support solutions. The company helps organizations streamline operations reduce costs and improve productivity by providing skilled professionals and efficient processes. Voigue’s services include virtual assistance accounting and bookkeeping digital marketing IT and software development and back-office operations. With strong global connections across multiple industries Voigue delivers tailored BPO and operational support to help businesses scale efficiently and grow. About the Role Our client is seeking a proactive and client-focused Senior Systems Engineer - L2 to join their growing MSP team. This role is ideal for someone who enjoys solving complex technical issues taking ownership of escalations and delivering exceptional support to international clients. You’ll be responsible for supporting Microsoft 365 environments managing cloud infrastructure maintaining SLA-driven ticket workflows and contributing to ongoing technical improvements and projects. Working Mode Remote Shift 3.30 AM – 12.30 PM (Sri Lankan time) Monday to Friday 📌 Key Responsibilities Provide L2 support and escalation handling across Microsoft 365 environments Manage and troubleshoot Azure Entra ID Conditional Access Intune Autopilot Exchange Online Teams and SharePoint Online Maintain strong ticket ownership accurate documentation and SLA performance Perform OS and third-party patch management using Intune and PatchMyPC Monitor Veeam backup health checks and replication processes Provide client updates and assist with monthly VIP reporting Create KB articles and contribute to service improvement initiatives Support onboarding migrations and small infrastructure projects Participate in a rotating on-call schedule and scheduled after-hours maintenance windows 📌 Requirements 3+ years of hands-on L2 Microsoft 365 support experience Strong knowledge of Azure Intune Exchange Online Teams and SharePoint Online Experience with ConnectWise Manage and/or RMM platforms Familiarity with backup monitoring patch management and security best practices Strong troubleshooting documentation and client communication skills Microsoft certifications such as MS-102 AZ-104 or MD-102 are preferred Previous MSP or client-facing support experience is highly desirable Why Join Us Competitive Compensation An attractive salary package that rewards your expertise and results. Global Exposure Work directly with prestigious Australian clients and international partners. WorkLife Balance Thrive in a supportive inclusive culture that genuinely values your well-being. Remote Work – Flexible work-from-home arrangements
Washington, UT
"What a Level 3 Yeti actually does Microsoft 365 — the whole tenant not just the mailbox You own M365 environments end to end for a book of small and mid-size business clients. That means Exchange Online mail flow and transport rules SharePoint and OneDrive architecture (including the sites people built badly in 2021 that we now have to live with) Teams governance licensing that actually matches headcount retention and litigation hold and tenant-to-tenant migrations when a client gets acquired or splits. You should be comfortable in the Exchange admin center the Purview compliance portal and the security dashboard — and comfortable telling a client that no we're not turning off MFA because the owner finds it annoying. SPF DKIM and DMARC should not be three letters you look up. Half of ""our email is going to spam"" tickets are a DNS record somebody fat-fingered and we expect you to find it in ten minutes rather than escalating it to the void. Entra ID — identity is the perimeter now Conditional Access policies designed on purpose not copy-pasted from a blog post. MFA and passwordless rollouts that don't generate 40 password-reset tickets the next morning. Entra Connect / hybrid join group strategy that scales past 12 users app registrations and enterprise app SSO PIM and role scoping so that not everyone is a Global Admin because it was easier that way in 2019. You'll be the one deciding what ""least privilege"" means for a 30-person construction company that has never heard the phrase. Then you'll implement it without breaking their day. Intune — devices from box to bricked Autopilot enrollment so a new hire's laptop ships to their house and configures itself. Compliance and configuration policies BitLocker with key escrow that actually works when you need it Defender for Endpoint integration Win32 and store app packaging and deployment update rings and remote wipe for the phone that went into the Virgin River. Bonus points if you've done macOS or iOS/Android enrollment too. Extra bonus points if you've untangled somebody else's Intune tenant where three admins each built a competing policy set. RMM — the machine that watches the machines You'll live in our RMM daily patch policies and approval rings monitor and alert tuning (an alert that fires constantly is an alert nobody reads) automation policies script deployment at scale agent health and onboarding new client environments into monitoring properly the first time. We want someone who treats noisy alerting as a bug to be fixed not weather to be endured. Scripting — because doing it 40 times by hand is a choice PowerShell is the big one. Graph API Exchange Online and Entra modules and the ability to write something readable that the next Yeti can maintain. Bash and Python are welcome. Version control is welcome. Anything that turns a two-hour repetitive task into a 20-minute script and a coffee is exactly the instinct we're hiring for. You do not need to be a software engineer. You do need to reach for automation before you reach for the mouse. Server management — Windows Server top to bottom Active Directory Domain Services DNS DHCP Group Policy file servers and permissions structures certificate services print (sorry) Hyper-V and/or VMware and backup and disaster recovery — Veeam or equivalent — including actually testing restores instead of assuming they work. You should be able to look at a client's environment and articulate what will break first and what it'll cost them when it does. Server replacement and upgrades — the after-hours stuff This is a real part of the job. Speccing replacement hardware and getting it ordered. Building it out. Migrating roles data shares permissions and applications. Version upgrades and getting clients off end-of-life Server versions before Microsoft does it for them. Cutover planning with rollback steps written down before the night begins. Decommissioning the old box and closing the loop. Some of this happens on a Saturday or after 6 PM because that's when businesses aren't using their servers. It's not every week — but it's the job and we're upfront about it. We flex your schedule around it rather than pretending it didn't happen. What we're actually hiring for Here's the honest part. The technical list above is long and we'd rather have a great attitude with four of those seven than a miserable expert with all seven. Positive attitude is the number one requirement. Not fake cheerfulness — we're not asking anyone to be delighted about a failed RAID array. We mean the person who when the day goes sideways gets curious instead of bitter. Who doesn't sigh at the client. Who doesn't make the junior tech feel dumb for asking. Who says ""let's figure it out"" more than ""well that's what happens when you cheap out."" Attitude is contagious in a small shop. One person who treats every ticket like a personal insult can sour an entire team and no amount of certifications makes up for it. You don't get micromanaged here. We are not going to look over your shoulder we are not going to ask for hourly status updates and we are not going to make you justify a two-hour block of your calendar. The flip side that only works if you're the kind of person who doesn't need it. We need you to own your queue communicate proactively when something's slipping document what you did so the next person isn't archaeology-ing your work and raise your hand early when you're stuck. Autonomy is the reward for being trustworthy with it. If you'd rather be handed a task list every morning this specific role will make you miserable — and that's fine it just isn't this one. The 4-day work week Yes it's real. Four days not five days crammed into four with a smile painted on. We run it because we'd rather have people who are sharp four days a week than tired five. Long weekends every weekend. Three days to go find the mountain the lake the garage project or the couch — we genuinely don't care which as long as you come back Monday (or Tuesday) not fried. Server cutovers and emergencies occasionally move a day around. That's negotiated not assumed and it comes back to you. What we're not We're not a body shop that measures you in tickets closed per hour. We're not going to pretend on-call and after-hours cutovers don't exist. They do. We're just honest about it and we don't abuse it. We're not a place where you sit on the bench. Small team real ownership your fingerprints on everything. We're not looking for someone who needs to be the smartest person in the room at all times. Being right is good. Being right and pleasant to work with is the whole job. Requirements 5+ years in IT with meaningful time at a Tier 3 / senior level preferably MSP experience Deep hands-on Microsoft 365 and Entra ID administration Real Intune experience — deployment not just clicking around Windows Server administration including AD DNS DHCP GPO virtualization Server migration replacement and upgrade experience you can walk us through in detail PowerShell scripting at a practical automate-the-boring-stuff level RMM platform experience (any major platform) Backup and disaster recovery including having actually restored something under pressure Clear written and verbal communication with non-technical people Valid driver's license and willingness to be on-site at client locations in the St. George area Availability for scheduled after-hours and weekend work — server cutovers migrations and upgrades happen when clients aren't using their systems. These are planned in advance not constant and time is flexed back to you. A genuinely positive attitude. Not performative cheerfulness — the ability to stay curious and level when the day goes sideways and to be someone the rest of the team is glad to see on the schedule. The ability to run without being managed. You own your queue communicate before something slips document your work and ask for help early. Nobody here will chase you for status updates which only works if you don't need chasing. Networking depth — firewalls VLANs VPN site-to-site VoIP / SIP / telecom experience (we're a phone company too — this is a real plus) Microsoft certifications or the equivalent scars Azure / cloud infrastructure beyond M365 macOS management Documentation habits that border on a personality trait How to apply Send a resume and a short note to support@getyeti.net . Tell us about the worst migration you've ever done and what you'd do differently — we'll learn more from that than from a cover letter. Questions before applying? Call (435) 628-2500 . Yeti Networks · www.getyeti.net Yeti Networks is an equal opportunity employer. All qualified applicants receive consideration regardless of race color religion sex sexual orientation gender identity national origin disability veteran status or any other protected characteristic. Cryptid status is likewise not a factor though we'd be lying if we said it wouldn't come up in the interview."
Stelfox is supporting a Retail provider who operate multiple store locations across Ireland offering 000's of products across various brands in clothing jewellery accessories plus more. We are looking to hire an IT Manager who can own operate and improve the end-to-end IT environment across stores office warehouse and eCommerce avenues which includes leading day-to-day IT operations (incidents / escalations vendor/supplier relationships and the application stack that ensures secure and stable services for the company and its staff and customers. Key areas of responsibilities will include IT Operations & support Network security & infrastructure (VPNs firewalls WAN/LAN links network issues Backup & disaster recovery). Application & Data (own the Microsoft Business central environment and general Microsoft application environment) Vendor & Supplier management - act as a point of contact for MSP's POS vendors ISP and other partners that provide services & third-party support to the company. Compliance & Risk - ensure GDPR compliance and oversee PCI-DSS controls for POS/payments Projects & Continuous improvement - for store openings/refreshes (network POS hardware). Skills & Experience 7+ years in IT operations with 3+ years leading or acting as the senior point of escalation in a retail or multi-site environment. Strong hands-on experience with firewalls/VPNs switching/WiFi Windows endpoints/servers Azure AD/M365. Practical admin experience with Microsoft Business Central Power BI and Shopify (plus common retail POS platforms). Proven track record managing MSPs/vendors and delivering upgrades/rollouts across many locations. Solid grasp of backup/DR security hardening and compliance (GDPR PCI/DSS). Excellent communication with non-technical stakeholders calm under pressure during incidents. Additional Notes Working week - 4 days onsite/office 1 day remote from home Office location - Dublin West This is a hands-on IT Manager role meaning you will wear many hats and switch from technical work across IT infrastructure to resolve critical issues to leading IT project implementation or engaging with vendors/MSPs etc. Feel free to apply if you think this sounds like you and you are interested in finding out more!
London Area, United Kingdom
Hiring Principal Network & Security Consultant - £80000 - £100000 Remote Consulting SR2 is partnering with an exciting UK technology consultancy to hire a Principal Network & Security Consultant who can combine senior level client consulting and architecture with genuinely hands on network and firewall delivery. Fortinet sits at the heart of the technology stack particularly FortiGate but this is not about pushing one vendor into every environment. Our client wants someone who can understand the requirement challenge assumptions and recommend the right-sized solution for each customer. What you’ll be doing 🌐Lead network discovery sessions audits requirements workshops and technical assessments. 🌐Design LAN WAN WLAN firewall VPN secure access and SD-WAN solutions. 🌐Produce HLDs LLDs topology diagrams migration plans test plans and operational documentation. 🌐Design configure and troubleshoot FortiGate environments. 🌐Work hands on with FortiManager and FortiAnalyzer across administration policy management logging and reporting. 🌐Deliver Fortinet SD-WAN HA segmentation IPsec and SSL VPN solutions. Work across BGP OSPF VLANs STP LACP QoS routing switching DNS and DHCP. 🌐Support technologies including FortiSwitch FortiAP SonicWall and Netgear. 🌐Plan and execute firewall WAN and switching migrations with robust testing and rollback plans. 🌐Take ownership of complex third-line network outages and escalations. What we're looking for 🔥Strong hands-on Fortinet experience particularly FortiGate 🔥Evidence of personally designing configuring and troubleshooting production firewall and network environments. 🔥Experience with FortiManager FortiAnalyzer or complex multi-site Fortinet deployments. 🔥Strong routing and switching fundamentals across BGP OSPF and VLANs. 🔥Practical SD-WAN HA segmentation VPN and secure multi-site connectivity experience. 🔥Ability to produce high-quality technical designs implementation plans and operational documentation. 🔥Confidence leading client workshops and explaining technical decisions to different audiences. 🔥Experience within consultancy MSP systems integration or professional services. 🚅Structure Remote Occasional Client Travel 🔅Salary £80000 - £100000 If you're looking for a role that will give you Senior ownership across consulting architecture and hands on delivery with the freedom to recommend the right technology and have direct influence over technical standards and service quality then this could be the role for you. Reach out with your CV and contact number
Chief Financial Officer DNSFilter Inc. Remote (US) Reports to the CEO Our Mission DNS is one of the most strategic control points in cybersecurity. Nearly every digital action from a student opening a browser to an employee clicking a link begins with a DNS query. We see those threats first and stop them at the moment of resolution before malware loads or a phishing page renders. Most security tools react. DNS prevents. The Opportunity Ten years in and on track to reach $50M in annual revenue this year DNSFilter is entering a defining phase of growth. We are hiring a Chief Financial Officer to lead the financial strategy behind it. Reporting to the CEO the CFO owns Finance and Accounting in full and is accountable for the numbers that guide the company's decisions. It is a role with genuine authority a seat at the executive table and a direct line to the board. Why DNSFilter Now Real ownership not a supporting role. The CFO holds full authority over Finance and Accounting and a central seat at the executive table. A business with substance. Three acquisitions already integrated and a platform protecting more than 43000 organizations. A voice in what comes next. The CFO helps shape the company's most important decisions from capital allocation to potential partnerships and transactions. What Success Looks Like in Year One 1. A strategic finance function. Financial analysis informs the company's most important decisions and Finance is recognized as a driver of strategy and major business outcomes. 2. Financial operations that scale. The monthly close forecasting and internal controls run with rigor and clarity giving leadership dependable access to the numbers behind every decision. 3. The confidence of the board and executive team. The CEO board and cross-functional leaders regard the CFO as a credible and dependable partner. The Role Responsibilities Serve as the company's primary financial voice to the board and executive team owning board reporting and the SaaS metrics that matter most including ARR net revenue retention CAC and gross margin Advise the executive team on pricing unit economics and capital allocation Leverage AI and automation to scale financial operations Set and execute DNSFilter's financial strategy in partnership with the CEO and board Own financial operations in full including accounting the monthly close FP&A treasury budgeting internal controls and financial systems Lead the financial workstreams for major initiatives including M&A integration financing activity and other significant transactions as they arise Build and lead a finance team known for stability accountability and strong partnership across the company Partner with Legal and the CEO on contract review compliance and risk management Work closely with the executive leadership team to turn financial insight into decisions the business can act on Qualifications Proven experience as a CFO at a company in the $50M to $200M revenue range ideally in SaaS or cybersecurity Direct hands-on experience leading finance through a significant transaction such as M&A A track record of building rigorous financial operations including a clean close strong internal controls and reliable forecasting and not simply providing strategic oversight Experience integrating acquired companies' financials into a single reporting structure Experience working closely with a board and CEO in a scaleup environment A reputation for strong cross-functional partnership and clear proactive communication supported by references Private equity or venture-backed company experience Experience with channel or MSP distributed SaaS revenue models Familiarity with the cybersecurity ecosystem and major market players Experience with a multi product platform About DNSFilter Founded in 2015 DNSFilter provides DNS-layer cybersecurity. The company has raised $45M in funding to date and has completed and integrated three acquisitions WebShrinker (AI-powered content categorization) Guardian (VPN) and Zorus (DNS security). DNSFilter holds the fastest DNS resolution time in its category and identifies threats an average of ten days ahead of competitors. At a Glance $50M in annual revenue $45M total funding raised Approximately 150 employees globally distributed Close to 100 million people protected 43000+ organizations protected 8000+ channel partners Several Fortune 500 anchor customers 2 to 3 million DNS queries per second Fastest DNS security solution on the market Three acquisitions completed and integrated Details Location Remote (US) Travel Approximately quarterly for board meetings executive leadership meetings and company offsites with occasional additional travel Compensation $300 000-$350 000 + 35% bonus + equity
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