Location Work from Home Job Category Member Services Geisinger Health Plan Schedule Days Work Type Full time Department GHP Enrollment Customer Service Team Date posted 09/17/2026 Job ID R-07896 Job Summary Assists in resolving customer concerns providing appropriate education/instruction and maintaining customer satisfaction by providing the highest level of customer service. Proficient in two or more specialties for any one line of business. Actively participates in cross training improving processes within the Customer Service team. Job Duties Provides guidance related to complex issues to customer service representatives. Manages a complex caseload while adhering to production and quality standards. Organizes and distributes work to staff members. Acts as a liaison between the member and provider in resolving claims benefit and eligibility … Sign In to View