Phoenix, AZ
Department Name IT Tech Solution Arch-Corp Work Shift Day Job Category Information Technology Banner Health was named to Fortune’s Most Innovative Companies in America 2025 list for the third consecutive year and named to Newsweek's list of Most Trustworthy Companies in America for the second year in a row. We’re proud to be recognized for our commitment to the latest health care advancements and excellent patient care. Banner Health's Data Platform Team is building the modern data platform that runs on Databricks and AWS supporting everything from claims and clinical data to population health analytics and AI-enabled by data. We're looking for a Data Architect to lead Databricks solution architecture end to end — designing PHI-compliant data patterns defining the architectural standards for how data moves from Bronze through Gold and how entity resolution and claims data get handled and partnering with enterprise and cloud architecture teams to make sure what we build fits inside Banner's broader security posture. You'll be the person in the room when a new data pattern needs a PHI-safe design and the person who can explain why it's built that way to both a cloud architect and a compliance reviewer. You define the patterns and standards — engineering teams build against them. This isn't a design-and-hand-off role. You'll work directly with analytics leaders to translate platform capabilities into terms they can act on and you'll work directly with data engineers on coding standards CI/CD practices and Gold-layer development patterns — teaching the practices not just documenting them. If you can move between an architecture review with enterprise architects and a working session teaching an analytics team how to build a compliant Gold pipeline and you understand both the technical and healthcare-data complexity underneath each this is the role. This is a remote position. In this role you would work Monday through Friday normal business hours 8am - 5pm AZ time zone and can be a remote position if you live in the following states only AL AK AR AZ CA CO FL GA IA ID IN KS KY LA MD MI MN MO MS NC ND NE NH NM NV NY OH OK OR PA SC TN TX UT VA WA WI WV & WY. Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options so you can focus on being the best at what you do and enjoying your life. Within Banner Health Corporate you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources Finance Information Technology Legal Managed Care Programs or Public Relations you'll find many options for contributing to our award-winning patient care. Position Summary This position leads enterprise-scale solution design ensuring technology strategies align with Banner Health’s mission to deliver safe efficient an innovative healthcare services. This role drives the adoption of AI-enabled care models advanced cloud architectures and secure compliant integration of healthcare systems. Mentors junior staff influences strategic decisions and ensures delivery of solutions that enhance patient outcomes and operational performance. Core Functions Lead the design of complex multi-domain healthcare solutions using Azure AWS and hybrid architectures. Architect AI/ML-enabled applications for predictive analytics clinical decision support and operational efficiency. Define and enforce architecture governance ensuring adherence to HIPPAA HITECH PCI NIS 800-53 and internal security standards. Develop cloud adoption roadmaps including Azure Landing Zones or AWS Landing Zones hybrid connectivity and more. Evaluate and select vendor solutions balancing innovation cost compliance and operational readiness. In collaboration with Enterprise Architects create and maintain architectural artifacts archetypes reference architectures and capability roadmaps for enterprise consumption and integration to the Enterprise Architecture roadmap. Provide thought leadership in AI ethics data governance and healthcare-specific deployment strategies. Collaborate with Enterprise Architects executives clinicians and IT Leaders to align technology with business goals. Relentless focus on delivering outcomes and value to our business in partnership with Senior Leadership stakeholders and vendor partners to develop architectures strategies and guidance in support of strategic initiatives. Minimum Qualifications Bachelor’s degree in Computer Science Information Systems or related field or equivalent experience. Must have 10 years of progressive IT experience in development infrastructure or systems analysis and 4+ years of solution or enterprise architecture. Must obtain one or more of the following certifications within one year of hire Microsoft Certified Azure Solution Architect Expert AWS Certified Solution Architect Professional Google Professional Cloud Architect TOGAF Certified Architect or ITIL Intermediate. Must have proven experience in cloud-based healthcare solutions including AI/ML deployments. Strong understanding of healthcare compliance interoperability and security. Preferred Qualifications 5+ years of experience in healthcare or a regulated industry 5+ years of experience designing solutions utilizing AI components Familiarity with Infrastructure as Code (IaC) Proven mentorship of junior architects or engineers The following certifications Microsoft Certified Cybersecurity Architect Expert AWS Certified Machine Learning Specialty Salesforce Certified Technical Architect Additional Related Education And/or Experience Preferred. Estimated Pay Range $65.70 - $109.50 / hour Banner Health is committed to pay equity and transparency. The posted compensation range is a reasonable estimate that extends from the lowest to the highest pay Banner Health in good faith believes it might pay for this particular job based on the circumstances at the time of posting. This range is based on possible base salaries and does not include the value of our total rewards package. Actual pay determined at offer will be based on years of relevant work experience education certifications skills and geographic location along with a review of current employees in similar roles to ensure pay equity is achieved and maintained. Anticipated Closing Window (actual close date may be sooner) 2026-12-25 EEO Statement EEO/Disabled/Veterans Our organization supports a drug-free work environment. Privacy Policy Privacy Policy
Remote
GuidePoint Security provides trusted cybersecurity expertise solutions and services that help organizations make better decisions and minimize risk. By taking a three-tiered holistic approach for evaluating security posture and ecosystems GuidePoint enables some of the nation’s top organizations such as Fortune 500 companies and U.S. government agencies to identify threats optimize resources and integrate best-fit solutions that mitigate risk. Managers IT Service Delivery & Enterprise Applications at GuidePoint Security operate at the intersection of employee support enterprise applications Information Technology and Information Security. They are service-minded leaders who create structure develop teams and translate direction into reliable execution. The ideal candidate thrives in a fast-paced technology-centric environment leads multiple support functions manages competing priorities and takes pride in delivering a responsive measurable and continuously improving employee technology experience. Role and Responsibilities Lead two distinct operating functions the Enterprise Applications support team through direct management of a team of application support professionals and the IT Help Desk through its supervisor and frontline support staff Serve as the operational leader for the IT Service Delivery and Enterprise Applications support functions translating established priorities into defined workstreams accountable owners measurable outcomes and a repeatable execution cadence Manage coach and develop the Help Desk supervisor Help Desk staff and Enterprise Applications support personnel including performance expectations career development succession coverage cross-training access readiness and runbook ownership Own end-to-end service performance across assigned support functions including employee experience queue health ticket assignment aging and idle work meaningful first touch SLA performance customer communication follow-through and resolution quality Establish and lead a consistent operating cadence for reviewing stale work delay causes escalations recurring demand service risks blockers owners target dates and continuous improvement actions Partner with Systems Operations Endpoint Engineering Identity Security application delivery teams and business owners to define support boundaries escalation criteria and effective L1/L2/L3 handoffs Systems Operations and infrastructure engineering remain under the Director of IT Operations Drive shift-left opportunities by expanding Help Desk and Enterprise Applications support capability through training appropriate permissions knowledge articles runbooks and repeatable troubleshooting procedures Use service data customer feedback escalation patterns and recurring issues to identify demand-reduction opportunities application support trends and prioritized process improvements Lead frontline support for business-critical enterprise applications while partnering with application owners and delivery teams that retain product platform development and architectural accountability coordinate incidents permissions defects enhancements releases and user-impacting changes Coordinate Help Desk and Enterprise Applications responsibilities within employee onboarding role changes and offboarding partnering with Endpoint Identity HR Systems Operations and other owners on readiness access asset recovery and related evidence requirements Develop and maintain decision-ready KPI and SLA definitions operational dashboards exception reporting and leadership updates that explain performance aging delays escalation patterns workload employee impact service risks and required management actions Use Jira Service Management and Confluence as core operating tools for support queues service workflows escalation visibility reporting knowledge management and continuous improvement Develop and execute service automation initiatives aligned with the IT Operations roadmap using Jira Service Management workflow automation self-service and AI-assisted capabilities to reduce manual work improve routing and follow-through increase frontline resolution and improve employee experience Lead multi-function projects service improvement initiatives and significant employee-support or Enterprise Applications incidents providing concise status business impact risk dependency and decision updates to IT leadership and stakeholders Manage relevant vendor relationships support performance licensing needs renewals escalations product-roadmap inputs and operational handoffs for assigned platforms and services Provide management-level escalation support for high-impact employee application and service issues as required Perform other related duties as assigned. Position Requirements Strong leadership client-facing and communication skills with the ability to work effectively with technical and nontechnical users senior stakeholders business leaders and cross-functional teams Proven experience leading both an IT Help Desk Service Desk or end-user support function and an enterprise applications or business applications support function Demonstrated ability to lead a multi-layered support organization through direct reports and a frontline supervisor establish clear expectations drive accountability and maintain reliable execution in a remote work environment Experience managing service queues ticket assignment aging work SLA performance escalation paths customer communication and service improvement activities Working knowledge of IT service management practices including incident request escalation problem change knowledge and continuous improvement processes Experience supporting or managing SaaS and enterprise business applications such as Salesforce Certinia Domo UKG NetSuite Google Workspace or comparable platforms Experience with endpoint and employee productivity environments including macOS Microsoft Windows device lifecycle processes and modern endpoint management tools such as Intune or Kandji Working knowledge of identity and access concepts including Okta or similar identity provider technologies role-based access MFA application provisioning and employee lifecycle dependencies Experience using Jira Service Management and Confluence to manage support queues SLAs escalations reporting knowledge and continuous improvement experience improving workflows automation request types and dashboards is preferred Ability to define interpret and act on operational KPIs SLAs service trends queue health escalation quality recurring-demand patterns customer feedback workload and capacity signals Experience developing knowledge articles runbooks support procedures training plans L1/L2 enablement strategies and primary/backup support coverage Demonstrated experience delivering measurable service improvements through automation self-service process redesign knowledge management or AI-assisted support capabilities Strong organizational and time-management skills with the ability to prioritize workload manage multiple initiatives and meet deadlines in a fast-paced environment Sound judgment attention to detail and the ability to balance employee experience operational risk business impact and technical constraints Highly self-motivated and directed with a practical accountable and continuous-improvement mindset Embraces emerging technologies including AI tools to work smarter solve problems and drive better business outcomes. Educational & Professional Credentials Bachelor’s degree in a relevant discipline or equivalent professional experience 8+ years of progressive experience in IT service delivery technical support enterprise applications support endpoint operations or related technology operations roles 5+ years of people-management experience including responsibility for performance service quality team development and cross-functional execution experience managing through a supervisor or team lead is preferred Professional certifications such as ITIL HDI Atlassian Salesforce Okta Microsoft or comparable service application or technology certifications are a plus Travel & Office Location Approximately 10% out-of-town travel to regional offices company events and/or business meetings Managers IT Service Delivery & Enterprise Applications work remotely or from a regional office when not traveling We use Greenhouse Software as our applicant tracking system and Zoom Scheduler for HR screen request scheduling. At times your email may block our communication with you. Please be sure to check your SPAM folder so that you don't miss updates on your application. Why GuidePoint? GuidePoint Security is a rapidly growing profitable privately-held value added reseller that focuses exclusively on Information Security. Since its inception in 2011 GuidePoint has grown to over 1300 employees established strategic partnerships with leading security vendors and serves as a trusted advisor to more than 6200 customers. Firmly-defined core values drive all aspects of the business which have been paramount to the company’s success and establishment of an enjoyable workplace atmosphere. At GuidePoint your colleagues are knowledgeable skilled and experienced and will seek to collaborate and provide mentorship and guidance at every opportunity. This is a unique and rare opportunity to grow your career along with one of the fastest growing companies in the nation. Some added perks…. Remote workforce primarily (U.S. based only some travel may be required for certain positions working on-site may be required for Federal positions) Group Medical Insurance options Zero Deductible PPO Plan (GuidePoint pays 90% of the premium for employees and 70% for family plans (spouse/children/family) or High Deductible Health Plan with HSA (GuidePoint pays 100% of the employees premiums and 75% for family plans (spouse/children/family). If you choose the High Deductible / HSA plan GPS will contribute in 4 equal quarterly installments ($850 per EE annually / $1750 per family annually (includes spouse/children/family options) Group Dental Insurance GuidePoint pays 100% of the premium for employees and 75% of family plans 12 corporate holidays and a Flexible Time Off (FTO) program Healthy mobile phone and home internet allowance Eligibility for retirement plan after 2 months at open enrollment Pet Benefit Option
Dallas, TX
Are you ready to shape the future of IT? Join Integris where integrity meets innovation and people come first. At Integris we don’t just offer jobs we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services we’re redefining how businesses experience IT. Our mission is bold to empower clients and employees alike through secure strategic and scalable technology solutions. We’re looking for talent that thrives in a culture of clarity trust and relentless execution individuals who believe that IT is not just support but a strategic advantage. If you’re passionate about innovation driven by impact and ready to grow with a company that puts People First you’ll find your place here. Job Summary The Systems Administrator is responsible for administering and supporting desktop server networking virtualization Microsoft 365 and cloud infrastructure environments while maintaining security best practices. This role provides advanced technical support addresses escalated issues and supports the stability and performance of client environments across multiple technologies. The Systems Administrator serves as the first escalation point beyond the Systems Technician level and is responsible for resolving complex issues efficiently and effectively. This position may execute responsibilities from the service desk the field a client site an Integris office or a remote home office depending on business and client needs. The Systems Administrator is expected to provide exceptional customer service through phone email remote and onsite support. This position also plays a critical role in assisting clients sharing knowledge mentoring Systems Technicians and contributing to documentation and process improvement efforts. Job Responsibilities Ticket Management Work assigned tickets in order of SLA. Assess plan troubleshoot and resolve administrator-level issues efficiently and effectively to ensure minimal disruption to customer operations. Serve as the primary escalation resource for the Systems Technician technical team providing guidance and expertise to resolve complex issues efficiently. Support advanced service desk field server network cloud and line-of-business application issues. Escalate complex multi-domain or engineering-level issues to Systems Engineers when appropriate. Provide consultations as needed with internal and external stakeholders by providing technical expertise and knowledge of client environments. Provide consultations with the Systems Technician technical team regarding escalations aiming to coordinate directly where possible empower them to solve issues and act as a mentor. Follow up with Systems Technician escalations providing insight regarding resolutions. Develop and contribute to processes and knowledge base articles to enhance service desk and shared team efficiency and effectiveness. Demonstrate excellent customer service skills with a focus on professionalism communication follow-through and problem-solving. Technical Support ?& Documentation Provide advanced end-user server networking virtualization Microsoft 365 and cloud support and troubleshooting. Administer and support client infrastructure environments including servers workstations firewalls switches wireless access points virtualization platforms and cloud technologies. Support Microsoft 365 administration including Exchange Online SharePoint Teams Intune and Microsoft Entra ID. Troubleshoot advanced networking connectivity firewall VLAN DNS DHCP VPN and wireless issues. Support backup disaster recovery documentation ticketing remote management and monitoring platforms. Collaborate with colleagues and serve as a technical resource to address emergent problems or situations offering coaching and guidance to the technical team. Demonstrate familiarity with ITIL concepts to ensure adherence to industry best practices. Adhere to all Standard Operating Procedures (SOPs) for tasks functions and organizational policies and create SOPs for future use as needed. Mentorship & Technical Enablement ? Provide technical guidance and coaching to Systems Technicians. Assist with onboarding training and development of technical team members. Contribute to development of team training materials and knowledge base documentation. Promote responsible and effective use of approved AI tools across the technical team. Share AI-driven productivity techniques and operational improvements with Systems Technicians. Elevate team capability through knowledge sharing and standardization of best practices. Job Qualifications Education/Certification Requirements Bachelor’s degree in Computer Science Information Technology or related field preferred (or equivalent experience). Valid driver’s license. At least one intermediate certification is preferred. Examples including but not limited to + CompTIA Network+ + CompTIA Security+ + AZ-900 + AZ-104 + MS-102 + CCNA + AI-103 Experience Requirements 3-5 years of progressively responsible experience supporting infrastructure end-user technologies networking virtualization Microsoft 365 and cloud platforms. Demonstrated success supporting client environments serving as a technical escalation resource and resolving advanced infrastructure and end-user support issues. Experience mentoring junior technical staff providing technical guidance and contributing to documentation and operational best practices. Experience working within a Managed Services Provider (MSP) consulting or multi-client IT environment is preferred. Technical Knowledge & Experience (including But Not Limited To) Administration and troubleshooting of Windows Server and Windows Workstation environments. Strong Microsoft 365 administration experience including Exchange Online SharePoint Teams Intune and related services. Strong understanding of identity and access management including Active Directory Microsoft Entra ID password resets permissions and user lifecycle support. Working knowledge of Microsoft 365 security best practices and Zero Trust concepts. Experience administering and troubleshooting virtualization platforms including Hyper-V and VMware. Azure administration and cloud infrastructure support including virtual machines storage backup and related cloud services. Networking experience including firewall administration wireless access points network segmentation routing concepts DNS DHCP VPN VLANs and Layer 2/3/4 switching. Experience with firewall and network platforms including SonicWall Meraki WatchGuard Auvik or similar technologies. Experience with MSP toolsets and documentation platforms including ConnectWise ConnectWise RMM/Automate IT Glue or similar technologies. Experience administering backup and disaster recovery solutions including Datto Veeam or similar technologies. PowerShell scripting and automation concepts to improve operational efficiency. Working knowledge of Microsoft Copilot and AI-enabled administration tools. Ability to leverage approved AI solutions to improve troubleshooting documentation operational efficiency and knowledge management. Understanding of security governance and data protection considerations related to AI-enabled workplace technologies. Ability to assist clients and internal teams in adopting AI-enabled productivity solutions and best practices. At Integris we value our team members and offer comprehensive benefits including Medical Dental and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that’s scaling nationally investing in vertical expertise and building for better . Integris is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender pregnancy sexual orientation gender identity age familial status disability genetic information or any other protected class under applicable federal state and local laws.
Toronto, Ontario, Canada
"Job Type Permanent Work Model Remote Reference code 134501 Primary Location Toronto ON All Available Locations Toronto ON Our Purpose At Deloitte our Purpose is to make an impact that matters. We exist to inspire and help our people organizations communities and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence empowers organizations to find imaginative ways of deploying capital enables fair trusted and functioning social and economic institutions and allows our friends families and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country we are proud to work alongside our clients to make a positive impact for all Canadians. By living our Purpose we will make an impact that matters. Have many careers in one Firm. Enjoy flexible proactive and practical benefits that foster a culture of well-being and connectedness. Learn from deep subject matter experts through mentoring and on the job coaching Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization. What will your typical day look like? The IT Risk Management Manager Cyber Compliance will undertake planning on various Deloitte Technology testing and assessment programs Performing control assessments complete the remote/virtual onsite assessments with various subject matter experts. Managing the completion of various assessment programs to support the identification of control enhancements in end-to-end processes recommend remediation actions and share insights and best practices with Deloitte Technology Member Firms' and Global Lines of Business’ Technology as a proactive measure to reduce the likelihood and impact of future risk events Maintain and update the control testing framework including control-to-standard mappings technical test queries policy configuration checks and clearly defined pass/fail criteria. Apply risk management experience to understand how tested controls contribute to risk reduction assess the impact of control gaps and support risk-based prioritization of remediation activities. Perform compliance validation of risk remediation activities submitted by risk and control owners assessing whether the evidence provided adequately closes the identified gap. Stay current on control testing methodologies regulatory developments and industry best practices to inform testing priorities. About The Team Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment we operate not in what is but rather what can be to help Deloitte deliver and connect with its clients its communities and one another in ways not previously conceived. Enough About Us Let’s Talk About You Required Proven experience within an IT risk related role. 2–4 years of professional experience in information security IT risk management internal audit compliance or controls testing roles. Ability to work independently and proactively essential. Strong management communication technical and remote collaboration skills are a must with the ability to communicate professionally and effectively with staff at all levels Ability to coordinate across teams in a large matrix-organization environment. Bachelor’s degree in Information Systems Computer Science Cybersecurity Engineering or a related field. Preferred ServiceNow CIS (Certified Implementation Specialist) Risk and/or Compliance certification or ServiceNow System Certified System Administrator (or equivalent) A good understanding of IT frameworks including ITIL and COBIT frameworks. Relevant certifications such as ISO 27001 Lead Auditor CISA CRISC Security+ or similar are desirable. Total Rewards The salary range for this position is $85000 - $156000 and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions industries sectors targets and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver. Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions encourage personal wellness and support firm growth. Along with a competitive base salary and variable pay opportunities we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days some examples include $4000 per year for mental health support benefits a $1300 flexible benefit spending account firm-wide closures known as ""Deloitte Days"" dedicated days of for learning (known as Development and Innovation Days) flexible work arrangements and a hybrid work structure. Our promise to our people Deloitte is where potential comes to life. Be yourself and more. We are a group of talented people who want to learn gain experience and develop skills. Wherever you are in your career we want you to advance. You Shape How We Make Impact. Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute. Be the leader you want to be Some guide teams some change culture some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader. Have as many careers as you want. We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents and we are the place to develop a lasting network of friends peers and mentors. The next step is yours At Deloitte we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes but is not limited to people with disabilities candidates from Indigenous communities and candidates from the Black community in support of living our values creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan Reconciliation Action Plan and the BlackNorth Initiative. We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials accessible meeting rooms or other accommodations) or indigenouscareers@deloitte.ca for any questions relating to careers for Indigenous peoples at Deloitte (First Nations Inuit Métis). When you apply we will review your application using Deloitte's Global Talent Standards to ensure a consistent recruitment experience. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business while safeguarding your privacy and using AI responsibly. Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional treaty and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations Inuit and Métis Peoples who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people and we commit to fostering a relationship of respect collaboration and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability. Manager Cyber Compliance Deloitte Global Technology Posting Start Date 8/11/26 Job Type Permanent Work Model Remote Reference code 134501 Primary Location Toronto ON All Available Locations Toronto ON Our Purpose At Deloitte our Purpose is to make an impact that matters. We exist to inspire and help our people organizations communities and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence empowers organizations to find imaginative ways of deploying capital enables fair trusted and functioning social and economic institutions and allows our friends families and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country we are proud to work alongside our clients to make a positive impact for all Canadians. By living our Purpose we will make an impact that matters. Have many careers in one Firm. Enjoy flexible proactive and practical benefits that foster a culture of well-being and connectedness. Learn from deep subject matter experts through mentoring and on the job coaching Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization. What will your typical day look like? The IT Risk Management Manager Cyber Compliance will undertake planning on various Deloitte Technology testing and assessment programs Performing control assessments complete the remote/virtual onsite assessments with various subject matter experts. Managing the completion of various assessment programs to support the identification of control enhancements in end-to-end processes recommend remediation actions and share insights and best practices with Deloitte Technology Member Firms' and Global Lines of Business’ Technology as a proactive measure to reduce the likelihood and impact of future risk events Maintain and update the control testing framework including control-to-standard mappings technical test queries policy configuration checks and clearly defined pass/fail criteria. Apply risk management experience to understand how tested controls contribute to risk reduction assess the impact of control gaps and support risk-based prioritization of remediation activities. Perform compliance validation of risk remediation activities submitted by risk and control owners assessing whether the evidence provided adequately closes the identified gap. Stay current on control testing methodologies regulatory developments and industry best practices to inform testing priorities. You Shape How We Make Impact. Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute. Be the leader you want to be Some guide teams some change culture some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader. Have as many careers as you want. We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents and we are the place to develop a lasting network of friends peers and mentors. The next step is yours At Deloitte we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes but is not limited to people with disabilities candidates from Indigenous communities and candidates from the Black community in support of living our values creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan Reconciliation Action Plan and the BlackNorth Initiative. We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials accessible meeting rooms or other accommodations) or indigenouscareers@deloitte.ca for any questions relating to careers for Indigenous peoples at Deloitte (First Nations Inuit Métis). When you apply we will review your application using Deloitte's Global Talent Standards to ensure a consistent recruitment experience. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business while safeguarding your privacy and using AI responsibly. Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional treaty and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations Inuit and Métis Peoples who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people and we commit to fostering a relationship of respect collaboration and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability."
Deeside, Wales, United Kingdom
Summary Office based with local travel between sites as required 3 days at Denbighshire sites / 2 Days Flintshire Some out of hours work to co-ordinate infrastructure upgrades 33 days holiday per year About the Company We have been manufacturing in North Wales for nearly 66 years and although all trailers have either 4 or 6 wheels they are all different and they are all purchased by distinctly different buyer groups. The company’s philosophy is to design and manufacture trailers of the highest quality that combine the latest technology with strength durability ease of maintenance and value for money. About the Role We are looking to recruit an energetic focused and dedicated IT Operations Manager to manage maintain and enhance the full IT operation across our multiple sites. This is a full time in person role that is set within a very busy manufacturing and logistic environment. Responsibilities Team Management & IT Operations Lead and manage the IT team to deliver reliable stable and enabling IT services. Ensure system uptime through proactive maintenance and support operational continuity and efficiency across the organisation. IT Service Delivery Ensure IT services are managed to provide comprehensive end user support so users receive prompt and accurate ticket resolutions. IT Infrastructure Development Collaborate closely with the Senior Management Team Operational Leads and Key Stakeholders to develop and continuously improve the IT infrastructure. Enhance the organisation’s operational capabilities through strategic and technical input. Cyber Security Emphasise cyber security and user safety throughout every part of IT operations consistently applying best practices to safeguard business information and infrastructure. Stay current with emerging risks by monitoring evolving cyber threats while proactively taking ownership of identifying and strengthening cyber controls within the business. Operational Alignment & Continuous Improvement Maintain a deep understanding of operational processes and requirements within the business. Regularly evaluate the effectiveness and suitability of IT systems swiftly identifying risks weaknesses and opportunities for improvement. Drive well-managed efficient change programmes to deliver IT enhancements and infrastructure upgrades. Data & Reporting Enhancement Partner with operational leaders to develop and optimise reporting supporting data-driven decision-making and performance improvement. Systems Development Collaborate with internal and external teams to drive digital transformation. Supplier Relationship Management Oversee key supplier partnerships to ensure cost-effective well-managed solutions. Project Delivery & Strategic Implementation Lead the delivery of business critical and strategic IT projects. Effectively manage projects end-to-end including stakeholder engagement procurement implementation and change management–ensuring minimal disruption to business operations. Qualifications A key specification and requirement with this role is trust integrity and communication. Attention to detail project management and translation of user/operational requirements into robust IT systems improvements. Strong understanding of a range of business operational activities and processes. Ability to manage and communicate effectively to senior management and key stakeholders. Ability to simultaneously manage multiple complex projects whilst prioritising where required. Advanced skills across full Microsoft Office Suite. Ability to cover business analyst skills such as process mapping/modelling interviewing techniques and workshop management. Documentation and report writing ability. Ability to ensure deadlines ROI budgeting and project scope is adhered to throughout each process/stage. Excellent attention to detail. Required Skills Infrastructure & Networking Deep understanding of networking technologies including wired and wireless networks switches VLANs DNS DHCP TCP/IP VPNs. Experienced with FortiGate firewalls and other leading networking brands. XDR & EDR Solutions SEIM & Log collection systems. Able to Support Operational Technology (bespoke manufacturing technology) in a busy manufacturing environment. Proficient in managing and troubleshooting complex network environments. Systems & Platforms Strong expertise in Microsoft technologies including Entra Intune SharePoint & Azure. On premises Active Directory administration. Windows 11 & Windows Server Operating systems. Endpoint Management (Windows Mac Android). Experienced in VMWare ESXi virtualisation platforms. Experience supporting ERP and manufacturing-related systems. Skilled in supporting remote desktop services and Arc-enabled servers. Vulnerability Management Platforms Experience of Cyber Essentials+ Accreditation & NCSC Cyber Assessment Framework. Business Systems & Development Implementing ITIL aligned change Governance across Infrastructure Security & development Teams. Proficient in ERP and Warehouse Management Systems integration and support. Familiar with Microsoft SQL Server Exchange and Intune. Basic experience with VB and SQL scripting (considered an advantage). Oversee business systems operations and schedule upgrades in advance of end-of-life dates. Preferred Skills Certifications / Qualifications (desirable) CompTIA Security+ or Network+ ITIL v4 (Service Management) Cisco CCNA Microsoft Azure (AZ-900 AZ-104). Pay range and compensation package Job security Work in a family-run expanding business Employee benefits platform Length of service awards Free car parking Immediate starts available Company pension scheme. Equal Opportunity Statement If you would like to discuss this opportunity in more detail please contact the Recruitment Team on 01490 412 626.
London, United Kingdom
Who We Are Enterprise Technology Risk Management (ETRM) organization is part of Enterprise Risk Management organization in State Street Corporation (SSC). ETRM as Second Line of Defence (SLOD) is responsible for thought leadership oversight monitoring and advisement around the discovery and remediation of Technology Risk and Cybersecurity Risk. Who We Are Looking For We seek a seasoned Technology and Cyber Risk Management Leader with over 10 years of experience in the financial services or technology sectors. The role will report to the EMEA Head of Enterprise Technology Risk Management. The ideal candidate will excel in identifying managing and monitoring technology and cyber risks through effective risk management processes frameworks and policies for the EMEA region. This role will involve communication with all levels of First Line teams management and senior executives in IT Business Units Enterprise Risk Management (ERM) and other corporate functions at both EMEA and global levels. Exceptional interpersonal and communication skills are essential along with the ability to convey technology risks to non-technical audiences. Candidates should demonstrate strong initiative perform well under pressure and manage multiple diverse assignments. Prior experience with EMEA regulators (e.g. PRA FCA and ECB) is highly desired. Experience in Cyber and Information Security Cloud Risk Management (AWS Azure) and Technology and Operational Resilience is required. This role can be performed in London or Dublin in hybrid model (4 days on site 1 day remote). Why this role is important to us The ETRM team is critical to our organization's success. Our mission is to establish a world-class Technology and Cyber Risk Management Oversight program that aligns business and technology strategies for effective decision-making. As we undergo significant transformations and risk reduction initiatives you will provide thought leadership and support to both ETRM peers and EMEA stakeholders (business and corporate areas) of the various jurisdictions. What You Will Be Responsible For As the ETRM advisor for the EMEA region you will be responsible for Technology Risk and Cyber Risk Management + Lead and support functions within the ETRM Service Catalogue including real-time risk oversight technology targeted risk assessments Material Risk Identification Regulatory Audit and Client Engagements Risk Reporting. + Advise and/or support on technology risk and regulatory matters for the EMEA community. + Collaborate with ETRM Risk professionals to align with the broader Enterprise / Operational Risk Management Programs and mandates at global level. At regional level develop and maintain EMEA relationships with Business and IT stakeholders. Partner with EMEA ERM team to assure the firm’s technology risks and non-compliance are proactively identified prudently managed (monitored and effectively challenged). + Develop effective communication channels for measuring and escalating technology risk exposure. + Evaluate IT Security risks arising from control inefficiencies in EMEA Legal Entities (LE). + Ensure reporting is properly balanced between perspectives of global ETRM opinion and the local Authorities. + Participate in due diligence for new clients vendors and M&A activities. + Monitor emerging technology risks and trends in financial services. + Deliver assignments and projects independently and on time. + Prepare presentations for Management Risk committees and Board meetings. Governance and Oversight + Oversee governance policy and framework execution across the EMEA region ensuring alignment with global frameworks. + Support the development of technology risk oversight and embed the ETRM and practices. + Oversee communication with EMEA regulators in alignment with the ETRM program. + Report with appropriate and timely information for the committees/Boards to effectively discharge their responsibilities Risk Excellence and Education/Awareness + Foster a culture of effective challenge throughout the organization. + Provide consulting on technology risk management and ongoing guidance aligned with ETRM strategy. + Stayed informed on regulatory developments and their impacts on State Street in EMEA. + Conduct training on technology risk management What We Value Collaborative approach to maximize positive impact and synergy Exceptional communication and interpersonal skills Ability to influence and implement decisions Flexibility to accommodate business hours across EMEA and global teams. Strategic mindset to connect various aspects and initiatives for a holistic risk and control environment Ability to be a strong voice for review and challenge while continuing to maintain positive relationships with stakeholders Strong multitasking skills and ability to navigate competing priorities Effective relationships management across diverse cultural groups Primary Skills (Must Have) In-depth knowledge of EMEA Technology Regulatory Requirements (e.g. FCA PRA ECB) Experience with regulatory exams and responses is strongly desired. Experience in EEA regulations such as DORA BCBS 239 and the EU AI Act. Experience in IT audits or risk assessments Information Technology General Controls (ITGC) and cybersecurity controls. Familiarity with Information Security Frameworks (e.g. NIST ISO 27000 CSA Cloud Control Matrix) and ITIL practices Experience in AI adoption and AI risk management Ability to articulate technical issues to non-IT stakeholders and business perspective to IT stakeholders Strong communication negotiation and presentation skills with cross-cultural competencies Education & Preferred Qualifications Minimum 10 years of experience in the financial and/or technology industries. Strong project management critical thinking problem-solving and decision-making abilities. Experience in IT risk management compliance or audit including control framework design & implementation. Professional IT certifications e.g. CGEIT CISA CISM CISSP CCSP COBIT CRISC and ITIL would be advantageous. Experience with data analytics and GRC tools including Tableau and Power BI is a plus. Undergraduate or advanced degree in a technology discipline About State Street Across the globe institutional investors rely on us to help them manage risk respond to challenges and drive performance and profitability. We keep our clients at the heart of everything we do and smart engaged employees are essential to our continued success. We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success you’ll benefit from inclusive development opportunities flexible work-life support paid volunteer days and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future. As an Equal Opportunity Employer we consider all qualified applicants for all positions without regard to race creed color religion national origin ancestry ethnicity age disability genetic information sex sexual orientation gender identity or expression citizenship marital status domestic partnership or civil union status familial status military and veteran status and other characteristics protected by applicable law. Discover more information on jobs at StateStreet.com/careers Read our CEO Statement Job ID R-789994
Description Leidos' Chief Information Office reporting through the Digital sector is seeking a Manager Endpoint Management .The successful candidate will bring deepexpertisein multi-platform modern endpoint management including physical devices cloud nativevirtualization endpoint security automation and Digital Employee Experience (DEX) along with proven leadership experience managing enterprise-scale endpoint engineeringand platform operationsteams. They will have a strongtrack recordof driving endpoint modernizationinitiatives cloud managementadoptionandoperational excellencein a largecomplexand highly regulated environment. Location This position offers full time telework from any U.S. based location. Citizenship U.S. Citizenship is required. Key Responsibilities Endpoint Strategy & Engineering Define and execute the enterprise endpoint management strategy for Windows macOS mobile and virtual desktop environments. Lead the design implementation and optimization of endpoint management platforms including Microsoft Intune(GCC-High) SCCM/MECMJamfAzure Virtual Desktops Citrix VDI (or similar)and related technologies. Drive endpoint modernization initiatives including cloud-native managementimagingautomation and device lifecycle management. Establishandmaintainstandards for device provisioning configuration management software deployment patching compliance and endpoint governance. Operations Security & Digital Employee Experience Oversee endpoint operations supporting a large-scale enterprise environmentof 35k+ endpoints ensuring platform stability performance and service excellence. Partner with Cybersecurityand complianceteams to implement endpoint security controls vulnerability management patch compliance encryption EDR etc.to meetcompliance requirements includingNIST 800-171 CMMC Level 3 and Cyber Essentials Plus. Drive adoption of automation self-healing technologies and Digital Employee Experience (DEX) capabilities to improve employee productivity and reduce support effort. Establish andmonitoroperational metrics endpoint health indicators and employee experience measures. Leadership & Stakeholder Management Lead mentor and develop a high-performing team of endpoint engineers and administrators. Collaborate with Infrastructure Security Service ManagementEnd UserServices and business stakeholders to align endpoint capabilities with organizational priorities. Manage vendor relationships technology roadmaps budgets and strategic investments. Communicate technical strategy operational performance and transformation initiatives to senior leadership. Required Qualifications Bachelor's degree in Information Technology Computer Science Engineering coupled with 8+ years of relevant experience equivalent relevant experience may be considered in lieu of a degree. 8+ years of experience in endpoint management endpoint engineering workplace technology or infrastructure operations. 4+ years of experience managingengineering and operations teams that manage endpoints in a large environment 20k+ endpoints. Deepexpertisewith Enterprise Endpoint Management Platformsand Related Technologies Including Microsoft Intune SCCM/MECM JamfPro Mobile Device Management (MDM) technologies Azure Virtual Desktops Citrix VDI (or similar) Active Directory Entra ID Strong knowledgeof platform operationsincluding Windows OS macOSLinux (preferred) and related platform lifecycle management.Experience leading endpoint modernization and cloud management initiatives. Experience implementing endpoint security controls vulnerability management patch management and compliance programs. Experienceleading large and complex endpoint migrations to support M&A activity. Strong leadership communication stakeholder management andfinancial managementskills. PreferredQualifications Experience with Digital Employee Experience (DEX) platforms such as Nexthink. Experience with ServiceNow and ITIL-based service management practices. Experience with AI-driven workplace technologies and automation platforms. Relevant Microsoft ITIL or cybersecurity certifications. If you're looking for comfort keep scrolling. At Leidos we outthink outbuild and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt provoke and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares. Original Posting August 25 2026 For U.S. Positions While subject to change based on business needs Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range Pay Range $107900.00 - $195050.00 The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law. About Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter more efficient digital and mission innovations. Headquartered in Reston Virginia with 47000 global employees Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3 2025. For more information visit www.Leidos.com. Pay And Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation Health and Wellness programs Income Protection Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits. Securing Your Data Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e. ask you for money) nor will Leidos ever advance money as part of the hiring process (i.e. send you a check or money order before doing any work). Further Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g. Gmail Yahoo Hotmail) or via WhatsApp Telegram etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g. about you or your previous employer) and you are concerned about its legitimacy please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com. If you believe you are the victim of a scam contact your local law enforcement and report the incident to the U.S. Federal Trade Commission. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to sex race ethnicity age national origin citizenship religion physical or mental disability medical condition genetic information pregnancy family structure marital status ancestry domestic partner status sexual orientation gender identity or expression veteran or military status or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws. Remote
Juneau, AK
Reports to Head of Platform Engineering / Chief Technology Officer Office of the Chief Technology Officer (OCTO) Function Platform Engineering — OCTO Bring order to complexity. Govern with rigour. Make technology work for everyone everywhere. Pearson the world’s leading learning company is seeking a Head of IT Service Management to lead the enterprise-wide ITSM capability within the Office of the Chief Technology Officer (OCTO) . In this highly visible and pivotal role you will lead and run the IT service management service across the enterprise — setting the standards processes and governance frameworks by which technology services are requested delivered governed measured and continuously improved across Pearson globally. This is not a role confined to a single team or technology domain you will hold cross-company governance accountability for Incident Management and Change Management end-to-end ownership of Pearson’s ServiceNow platform and its full suite of associated sub-systems and integrations and strategic ownership of the Atlassian toolchain — including Jira Jira Service Management Jira Product Discovery and Confluence. The ideal candidate is an experienced service management leader who combines deep ITIL 4 expertise with a platform product mindset exceptional stakeholder influence and a passion for operational discipline at global scale. As AI agents increasingly handle triage routing and resolution this leader will define how Pearson governs autonomous action within its service management estate. We are looking for a transformational people leader — someone who leads and develops a globally distributed team across multiple geographies and time zones runs a rigorous best-practice service management function and simultaneously reimagines what enterprise ITSM looks like in a cloud-native AI-enabled organisation. You will bring deep technical credibility in service management platforms alongside the executive presence to influence senior stakeholders across technology product and business functions drive lasting cultural change and deliver measurable improvements in service quality at global scale. Pearson Leadership Dimensions As a senior leader at Pearson you will be expected to embody and role model our leadership dimensions Live Our Purpose You align your values actions and goals with Pearson’s mission. You inspire others by articulating a compelling vision connecting daily work to our broader purpose and making decisions that reflect a deep understanding of our strategy. Simplify the Complexity You navigate ambiguity and distill complexity into clear actionable plans. You help teams understand how their work contributes to strategic goals enabling focus clarity and effective execution in a dynamic environment. Carry Our Culture You foster a culture of customer centricity high performance and exceptional collaboration. You lead with integrity empower others and build inclusive high-performing teams that reflect Pearson’s values and behaviors. Deliver Results You set ambitious goals and execute with quality precision and speed. You hold yourself and others accountable for outcomes ensuring alignment with strategic priorities and delivering measurable impact for learners and stakeholders. Service Management Framework — Key Pillars This role is grounded in ITIL 4 industry best practice. The Head of IT Service Management holds accountability across all core service management practices organised into the following pillars Service Strategy & Governance Defining and owning the enterprise service management strategy policy framework and governance model — ensuring alignment with Pearson’s business objectives and OCTO technology strategy. AI & Automation Governance in Service Management Define and own the governance model for AI-assisted and autonomous ITSM actions — including human-in-the-loop thresholds AI audit trails and model performance monitoring within ServiceNow and Atlassian AI capabilities. Govern the enablement of AI features across both platforms in line with Pearson’s data handling standards and AI policy. AIOps and Observability Partnership Partner with Platform Engineering on observability strategy ensuring telemetry and event data flows coherently into ITSM tooling to enable proactive and predictive service management. Incident Management (Cross-Company) Enterprise-wide governance authority for the Incident Management process — from P1 major incidents to recurring service disruptions — across all technology teams business units and geographies. Problem Management Proactive and reactive identification of root causes underlying recurring incidents managing a structured problem backlog and driving permanent resolution to reduce the overall incident burden. Change Management (Cross-Company) Cross-company governance of the Technical Change Management process and Change Advisory Board (CAB) — ensuring all changes to the technology estate are assessed authorised implemented and reviewed with rigour evolving to include policy-as-code AI-assisted risk scoring and high-velocity change governance for cloud-native delivery pipelines. Request Fulfilment & Service Catalogue Ownership of the enterprise service catalogue and request fulfilment processes — ensuring employees and technology teams can access services efficiently through well-defined automated request workflows. Knowledge Management Governance of the enterprise knowledge base — ensuring accurate accessible and up-to-date knowledge articles reduce repeat contacts accelerate resolution and enable employee self-service. Configuration Management (CMDB) Ownership of the CMDB and the discovery and service mapping processes that keep it accurate — providing the foundational data layer for all ITSM and ITOM practices. Positioned as a strategic data product that enables AI-driven impact analysis automated change risk scoring and real-time service topology reasoning. Service Level Management Definition negotiation governance and reporting of SLAs and OLAs across all technology services — giving the business clear accurate and actionable visibility of technology service performance. Availability Measurement Ensuring technology services are measured and managed against their agreed availability targets. Continual Improvement Leadership of the enterprise Continual Improvement programme — systematically identifying prioritising and delivering improvements to service quality process maturity and customer satisfaction. ServiceNow Platform Full end-to-end ownership of the ServiceNow platform as Pearson’s system of record for IT service delivery — including platform strategy configuration automation all modules and all integrations with adjacent sub-systems. Atlassian Platform Enterprise ownership of the full Atlassian suite — Jira Jira Service Management Confluence and Jira Product Discovery — for engineering work management IT service delivery knowledge management and product planning across Pearson. What You’ll Do Strategic Leadership & Transformation Own and execute the long-term vision for enterprise Service Management at Pearson — defining what ITSM looks like in an AI-augmented cloud-native organisation and building the roadmap to get there. Define Pearson’s human-AI operating model for service delivery — establishing governance frameworks that determine when AI agents act autonomously where humans retain authority and how all autonomous actions are audited and overridden when necessary. Serve as a senior member of the Platform Engineering leadership team providing thought leadership on service governance operational risk ITSM maturity and platform strategy. Act as Pearson’s internal authority and external advocate for service management best practice — driving ITIL 4 adoption process consistency and governance maturity across all Pearson functions. Foster a culture of service excellence continuous improvement and customer-centricity — while simultaneously building the organisational capability and mindset to operate effectively in an increasingly automated service environment. Platform Governance Own the complete ServiceNow platform strategy product roadmap and governance — including the evaluation enablement and ongoing governance of AI capabilities (Now Assist AI Agents) in line with Pearson’s data handling standards and AI policy. Own the enterprise Atlassian platform strategy and governance — including Atlassian Intelligence and Rovo capabilities — ensuring AI feature adoption is purposeful auditable and aligned to Pearson’s security and data requirements. Partner with Platform Engineering to build Pearson’s AIOps capability — ensuring telemetry event data and observability signals flow coherently into ITSM tooling to enable proactive predictive and eventually self-healing service management. Drive continuous development across the full ServiceNow estate — including all ITSM modules (Incident Problem Change Request Knowledge Service Catalogue CMDB) ITOM modules (Discovery Event Management Service Mapping Health Log Analytics) and any adjacent modules (HR Service Delivery Finance SecOps) — ensuring the platform evolves ahead of operational demand. Core ITSM Operations Hold enterprise-wide governance authority for Major Incident Management — owning the full lifecycle from detection triage and mobilisation through resolution stakeholder communication and post-incident review ensuring every major incident generates actionable learning that feeds directly into problem management and service improvement. Drive a culture of blameless post-incident review producing regular incident analytics and trend reporting that give the CTO and executive stakeholders clear visibility of service resilience and improvement trajectories. Hold cross-company governance authority for Technical Change Management — owning the CAB model risk assessment frameworks and change standards across all Pearson technology teams while evolving governance toward AI-assisted risk scoring policy-as-code controls and high-velocity guardrails for cloud-native delivery pipelines. Own the CMDB as a strategic data product — not merely maintaining configuration accuracy but ensuring the CMDB serves as the trusted reasoning substrate for AI-driven impact analysis automated change risk scoring and real-time service topology mapping. Lead the Problem Management process — maintaining a structured problem backlog driving root cause analysis across major and recurring incidents and ensuring permanent fixes are tracked through to implementation. Own the enterprise Knowledge Management strategy — ensuring a well-governed knowledge base drives self-service resolution reduces repeat contacts and feeds AI-assisted triage and deflection capabilities. Define agree and govern SLAs and OLAs for all technology services and build real-time service performance dashboards that give the business and OCTO leadership actionable visibility of technology service health. People & Organisation Build and lead a high-performing globally distributed Service Management organisation — setting the culture operating rhythm and performance standards for a function spanning multiple geographies and time zones. Own the full people leadership lifecycle workforce planning talent acquisition onboarding performance management development retention and succession — with particular focus on building a team that combines deep ITSM expertise with the capability to work alongside and govern AI tooling. Build a team structure that supports 24/7 follow-the-sun operations combining strategically located regional leads with nearshore and offshore delivery models to achieve both service quality and cost efficiency. Define and implement a career framework and skills development programme for Service Management professionals — creating clear progression pathways from analyst through to senior leadership and actively developing the next generation of ITSM leaders through coaching mentoring and stretch assignments. What You Bring 15+ years of technology experience with at least 8+ years in senior service management ITSM or IT operations leadership roles. Deep expertise in ITIL 4 service management practices — ITIL 4 Managing Professional or Strategic Leader certification strongly desirable — with a track record of implementing and maturing enterprise ITSM at scale. Demonstrable experience deploying and governing AI capabilities within enterprise ITSM platforms familiarity with AIOps principles and observability platforms and an evidence-based approach to measuring AI’s impact on service quality. Demonstrated experience holding cross-company governance authority for Incident Management and Change Management in large complex globally distributed organisations. Strong command of all core ITIL 4 practices Incident Problem Change Service Request Knowledge CMDB/Configuration Service Level Availability Capacity and Continual Improvement. Experience designing SLAs service catalogues and service management frameworks tied to business value and outcomes. Strong analytical capability — able to build service performance dashboards SLA frameworks and executive-level reporting that translate operational data into business insight. Experience managing globally distributed service management teams including nearshore and offshore models and 24/7 operational support. Executive-level communication and influencing skills — able to translate operational complexity into clear business language for senior and executive stakeholders. Experience working in large matrixed technology organisations navigating complex stakeholder landscapes across product engineering and business functions. Strong commercial acumen — able to manage vendor relationships licence negotiations and platform investment cases with confidence including AI-enabled platform capabilities. A collaborative inclusive empathetic leadership style with a track record of building high-performing service-oriented teams. A leadership approach that reflects Pearson’s essential behaviours customer centricity performance excellence collaborative value creation and the ability to inspire others. Degree in Computer Science Information Technology Engineering Business or a related discipline. Why Pearson? This is more than a technology role. It is an opportunity to build something genuinely new. Pearson is at an inflection point in how it delivers and governs technology services. AI agents are beginning to triage route and resolve. Platforms are becoming intelligent. The boundary between human-executed process and autonomous service delivery is moving — and this leader will help to draw it. This is a newly created position offering the rare chance to define and shape an enterprise-wide Service Management function from a position of strategic intent rather than legacy constraint. Pearson is recognised for internal talent mobility and leadership development with a well-defined path toward broader executive roles. This position offers exceptional exposure — sitting within OCTO with regular engagement with the Chief Technology Officer Chief Information Security Officer and the broader Executive Management Team . Applications will be accepted through August 31. This window may be extended depending on business needs. Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set level of experience and specific location. As required by the California Colorado Hawaii Illinois Maryland Minnesota New Jersey New York State New York City Vermont Washington State and Washington DC laws the pay range for this position is as follows The full-time salary range for this position is between $150000 - $245000 Annually. This position is eligible to participate in an annual incentive program and information on benefits offered is here . Who we are At Pearson our purpose is simple to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us learning isn't just what we do. It's who we are. To learn more We are Pearson. Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications merit and business need. Qualified applicants will receive consideration for employment without regard to race ethnicity color religion sex sexual orientation gender identity gender expression age national origin protected veteran status disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com. Job Infrastructure and Cloud Operations Job Family TECHNOLOGY Organization OCTO Schedule FULLTIME Workplace Type Remote Req ID 25494 location
Dublin, County Dublin, Ireland
Who We Are Enterprise Technology Risk Management (ETRM) organization is part of Enterprise Risk Management organization in State Street Corporation (SSC). ETRM as Second Line of Defence (SLOD) is responsible for thought leadership oversight monitoring and advisement around the discovery and remediation of Technology Risk and Cybersecurity Risk. Who We Are Looking For We seek a seasoned Technology and Cyber Risk Management Leader with over 10 years of experience in the financial services or technology sectors. The role will report to the EMEA Head of Enterprise Technology Risk Management. The ideal candidate will excel in identifying managing and monitoring technology and cyber risks through effective risk management processes frameworks and policies for the EMEA region. This role will involve communication with all levels of First Line teams management and senior executives in IT Business Units Enterprise Risk Management (ERM) and other corporate functions at both EMEA and global levels. Exceptional interpersonal and communication skills are essential along with the ability to convey technology risks to non-technical audiences. Candidates should demonstrate strong initiative perform well under pressure and manage multiple diverse assignments. Prior experience with EMEA regulators (e.g. PRA FCA and ECB) is highly desired. Experience in Cyber and Information Security Cloud Risk Management (AWS Azure) and Technology and Operational Resilience is required. This role can be performed in London or Dublin in hybrid model (4 days on site 1 day remote). Why this role is important to us The ETRM team is critical to our organization's success. Our mission is to establish a world-class Technology and Cyber Risk Management Oversight program that aligns business and technology strategies for effective decision-making. As we undergo significant transformations and risk reduction initiatives you will provide thought leadership and support to both ETRM peers and EMEA stakeholders (business and corporate areas) of the various jurisdictions. What You Will Be Responsible For As the ETRM advisor for the EMEA region you will be responsible for Technology Risk and Cyber Risk Management + Lead and support functions within the ETRM Service Catalogue including real-time risk oversight technology targeted risk assessments Material Risk Identification Regulatory Audit and Client Engagements Risk Reporting. + Advise and/or support on technology risk and regulatory matters for the EMEA community. + Collaborate with ETRM Risk professionals to align with the broader Enterprise / Operational Risk Management Programs and mandates at global level. At regional level develop and maintain EMEA relationships with Business and IT stakeholders. Partner with EMEA ERM team to assure the firm’s technology risks and non-compliance are proactively identified prudently managed (monitored and effectively challenged). + Develop effective communication channels for measuring and escalating technology risk exposure. + Evaluate IT Security risks arising from control inefficiencies in EMEA Legal Entities (LE). + Ensure reporting is properly balanced between perspectives of global ETRM opinion and the local Authorities. + Participate in due diligence for new clients vendors and M&A activities. + Monitor emerging technology risks and trends in financial services. + Deliver assignments and projects independently and on time. + Prepare presentations for Management Risk committees and Board meetings. Governance and Oversight + Oversee governance policy and framework execution across the EMEA region ensuring alignment with global frameworks. + Support the development of technology risk oversight and embed the ETRM and practices. + Oversee communication with EMEA regulators in alignment with the ETRM program. + Report with appropriate and timely information for the committees/Boards to effectively discharge their responsibilities Risk Excellence and Education/Awareness + Foster a culture of effective challenge throughout the organization. + Provide consulting on technology risk management and ongoing guidance aligned with ETRM strategy. + Stayed informed on regulatory developments and their impacts on State Street in EMEA. + Conduct training on technology risk management What We Value Collaborative approach to maximize positive impact and synergy Exceptional communication and interpersonal skills Ability to influence and implement decisions Flexibility to accommodate business hours across EMEA and global teams. Strategic mindset to connect various aspects and initiatives for a holistic risk and control environment Ability to be a strong voice for review and challenge while continuing to maintain positive relationships with stakeholders Strong multitasking skills and ability to navigate competing priorities Effective relationships management across diverse cultural groups Primary Skills (Must Have) In-depth knowledge of EMEA Technology Regulatory Requirements (e.g. FCA PRA ECB) Experience with regulatory exams and responses is strongly desired. Experience in EEA regulations such as DORA BCBS 239 and the EU AI Act. Experience in IT audits or risk assessments Information Technology General Controls (ITGC) and cybersecurity controls. Familiarity with Information Security Frameworks (e.g. NIST ISO 27000 CSA Cloud Control Matrix) and ITIL practices Experience in AI adoption and AI risk management Ability to articulate technical issues to non-IT stakeholders and business perspective to IT stakeholders Strong communication negotiation and presentation skills with cross-cultural competencies Education & Preferred Qualifications Minimum 10 years of experience in the financial and/or technology industries. Strong project management critical thinking problem-solving and decision-making abilities. Experience in IT risk management compliance or audit including control framework design & implementation. Professional IT certifications e.g. CGEIT CISA CISM CISSP CCSP COBIT CRISC and ITIL would be advantageous. Experience with data analytics and GRC tools including Tableau and Power BI is a plus. Undergraduate or advanced degree in a technology discipline About State Street Across the globe institutional investors rely on us to help them manage risk respond to challenges and drive performance and profitability. We keep our clients at the heart of everything we do and smart engaged employees are essential to our continued success. We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success you’ll benefit from inclusive development opportunities flexible work-life support paid volunteer days and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future. As an Equal Opportunity Employer we consider all qualified applicants for all positions without regard to race creed color religion national origin ancestry ethnicity age disability genetic information sex sexual orientation gender identity or expression citizenship marital status domestic partnership or civil union status familial status military and veteran status and other characteristics protected by applicable law. Discover more information on jobs at StateStreet.com/careers Read our CEO Statement Job ID R-789994
Lansing, MI
Reports to Head of Platform Engineering / Chief Technology Officer Office of the Chief Technology Officer (OCTO) Function Platform Engineering — OCTO Bring order to complexity. Govern with rigour. Make technology work for everyone everywhere. Pearson the world’s leading learning company is seeking a Head of IT Service Management to lead the enterprise-wide ITSM capability within the Office of the Chief Technology Officer (OCTO) . In this highly visible and pivotal role you will lead and run the IT service management service across the enterprise — setting the standards processes and governance frameworks by which technology services are requested delivered governed measured and continuously improved across Pearson globally. This is not a role confined to a single team or technology domain you will hold cross-company governance accountability for Incident Management and Change Management end-to-end ownership of Pearson’s ServiceNow platform and its full suite of associated sub-systems and integrations and strategic ownership of the Atlassian toolchain — including Jira Jira Service Management Jira Product Discovery and Confluence. The ideal candidate is an experienced service management leader who combines deep ITIL 4 expertise with a platform product mindset exceptional stakeholder influence and a passion for operational discipline at global scale. As AI agents increasingly handle triage routing and resolution this leader will define how Pearson governs autonomous action within its service management estate. We are looking for a transformational people leader — someone who leads and develops a globally distributed team across multiple geographies and time zones runs a rigorous best-practice service management function and simultaneously reimagines what enterprise ITSM looks like in a cloud-native AI-enabled organisation. You will bring deep technical credibility in service management platforms alongside the executive presence to influence senior stakeholders across technology product and business functions drive lasting cultural change and deliver measurable improvements in service quality at global scale. Pearson Leadership Dimensions As a senior leader at Pearson you will be expected to embody and role model our leadership dimensions Live Our Purpose You align your values actions and goals with Pearson’s mission. You inspire others by articulating a compelling vision connecting daily work to our broader purpose and making decisions that reflect a deep understanding of our strategy. Simplify the Complexity You navigate ambiguity and distill complexity into clear actionable plans. You help teams understand how their work contributes to strategic goals enabling focus clarity and effective execution in a dynamic environment. Carry Our Culture You foster a culture of customer centricity high performance and exceptional collaboration. You lead with integrity empower others and build inclusive high-performing teams that reflect Pearson’s values and behaviors. Deliver Results You set ambitious goals and execute with quality precision and speed. You hold yourself and others accountable for outcomes ensuring alignment with strategic priorities and delivering measurable impact for learners and stakeholders. Service Management Framework — Key Pillars This role is grounded in ITIL 4 industry best practice. The Head of IT Service Management holds accountability across all core service management practices organised into the following pillars Service Strategy & Governance Defining and owning the enterprise service management strategy policy framework and governance model — ensuring alignment with Pearson’s business objectives and OCTO technology strategy. AI & Automation Governance in Service Management Define and own the governance model for AI-assisted and autonomous ITSM actions — including human-in-the-loop thresholds AI audit trails and model performance monitoring within ServiceNow and Atlassian AI capabilities. Govern the enablement of AI features across both platforms in line with Pearson’s data handling standards and AI policy. AIOps and Observability Partnership Partner with Platform Engineering on observability strategy ensuring telemetry and event data flows coherently into ITSM tooling to enable proactive and predictive service management. Incident Management (Cross-Company) Enterprise-wide governance authority for the Incident Management process — from P1 major incidents to recurring service disruptions — across all technology teams business units and geographies. Problem Management Proactive and reactive identification of root causes underlying recurring incidents managing a structured problem backlog and driving permanent resolution to reduce the overall incident burden. Change Management (Cross-Company) Cross-company governance of the Technical Change Management process and Change Advisory Board (CAB) — ensuring all changes to the technology estate are assessed authorised implemented and reviewed with rigour evolving to include policy-as-code AI-assisted risk scoring and high-velocity change governance for cloud-native delivery pipelines. Request Fulfilment & Service Catalogue Ownership of the enterprise service catalogue and request fulfilment processes — ensuring employees and technology teams can access services efficiently through well-defined automated request workflows. Knowledge Management Governance of the enterprise knowledge base — ensuring accurate accessible and up-to-date knowledge articles reduce repeat contacts accelerate resolution and enable employee self-service. Configuration Management (CMDB) Ownership of the CMDB and the discovery and service mapping processes that keep it accurate — providing the foundational data layer for all ITSM and ITOM practices. Positioned as a strategic data product that enables AI-driven impact analysis automated change risk scoring and real-time service topology reasoning. Service Level Management Definition negotiation governance and reporting of SLAs and OLAs across all technology services — giving the business clear accurate and actionable visibility of technology service performance. Availability Measurement Ensuring technology services are measured and managed against their agreed availability targets. Continual Improvement Leadership of the enterprise Continual Improvement programme — systematically identifying prioritising and delivering improvements to service quality process maturity and customer satisfaction. ServiceNow Platform Full end-to-end ownership of the ServiceNow platform as Pearson’s system of record for IT service delivery — including platform strategy configuration automation all modules and all integrations with adjacent sub-systems. Atlassian Platform Enterprise ownership of the full Atlassian suite — Jira Jira Service Management Confluence and Jira Product Discovery — for engineering work management IT service delivery knowledge management and product planning across Pearson. What You’ll Do Strategic Leadership & Transformation Own and execute the long-term vision for enterprise Service Management at Pearson — defining what ITSM looks like in an AI-augmented cloud-native organisation and building the roadmap to get there. Define Pearson’s human-AI operating model for service delivery — establishing governance frameworks that determine when AI agents act autonomously where humans retain authority and how all autonomous actions are audited and overridden when necessary. Serve as a senior member of the Platform Engineering leadership team providing thought leadership on service governance operational risk ITSM maturity and platform strategy. Act as Pearson’s internal authority and external advocate for service management best practice — driving ITIL 4 adoption process consistency and governance maturity across all Pearson functions. Foster a culture of service excellence continuous improvement and customer-centricity — while simultaneously building the organisational capability and mindset to operate effectively in an increasingly automated service environment. Platform Governance Own the complete ServiceNow platform strategy product roadmap and governance — including the evaluation enablement and ongoing governance of AI capabilities (Now Assist AI Agents) in line with Pearson’s data handling standards and AI policy. Own the enterprise Atlassian platform strategy and governance — including Atlassian Intelligence and Rovo capabilities — ensuring AI feature adoption is purposeful auditable and aligned to Pearson’s security and data requirements. Partner with Platform Engineering to build Pearson’s AIOps capability — ensuring telemetry event data and observability signals flow coherently into ITSM tooling to enable proactive predictive and eventually self-healing service management. Drive continuous development across the full ServiceNow estate — including all ITSM modules (Incident Problem Change Request Knowledge Service Catalogue CMDB) ITOM modules (Discovery Event Management Service Mapping Health Log Analytics) and any adjacent modules (HR Service Delivery Finance SecOps) — ensuring the platform evolves ahead of operational demand. Core ITSM Operations Hold enterprise-wide governance authority for Major Incident Management — owning the full lifecycle from detection triage and mobilisation through resolution stakeholder communication and post-incident review ensuring every major incident generates actionable learning that feeds directly into problem management and service improvement. Drive a culture of blameless post-incident review producing regular incident analytics and trend reporting that give the CTO and executive stakeholders clear visibility of service resilience and improvement trajectories. Hold cross-company governance authority for Technical Change Management — owning the CAB model risk assessment frameworks and change standards across all Pearson technology teams while evolving governance toward AI-assisted risk scoring policy-as-code controls and high-velocity guardrails for cloud-native delivery pipelines. Own the CMDB as a strategic data product — not merely maintaining configuration accuracy but ensuring the CMDB serves as the trusted reasoning substrate for AI-driven impact analysis automated change risk scoring and real-time service topology mapping. Lead the Problem Management process — maintaining a structured problem backlog driving root cause analysis across major and recurring incidents and ensuring permanent fixes are tracked through to implementation. Own the enterprise Knowledge Management strategy — ensuring a well-governed knowledge base drives self-service resolution reduces repeat contacts and feeds AI-assisted triage and deflection capabilities. Define agree and govern SLAs and OLAs for all technology services and build real-time service performance dashboards that give the business and OCTO leadership actionable visibility of technology service health. People & Organisation Build and lead a high-performing globally distributed Service Management organisation — setting the culture operating rhythm and performance standards for a function spanning multiple geographies and time zones. Own the full people leadership lifecycle workforce planning talent acquisition onboarding performance management development retention and succession — with particular focus on building a team that combines deep ITSM expertise with the capability to work alongside and govern AI tooling. Build a team structure that supports 24/7 follow-the-sun operations combining strategically located regional leads with nearshore and offshore delivery models to achieve both service quality and cost efficiency. Define and implement a career framework and skills development programme for Service Management professionals — creating clear progression pathways from analyst through to senior leadership and actively developing the next generation of ITSM leaders through coaching mentoring and stretch assignments. What You Bring 15+ years of technology experience with at least 8+ years in senior service management ITSM or IT operations leadership roles. Deep expertise in ITIL 4 service management practices — ITIL 4 Managing Professional or Strategic Leader certification strongly desirable — with a track record of implementing and maturing enterprise ITSM at scale. Demonstrable experience deploying and governing AI capabilities within enterprise ITSM platforms familiarity with AIOps principles and observability platforms and an evidence-based approach to measuring AI’s impact on service quality. Demonstrated experience holding cross-company governance authority for Incident Management and Change Management in large complex globally distributed organisations. Strong command of all core ITIL 4 practices Incident Problem Change Service Request Knowledge CMDB/Configuration Service Level Availability Capacity and Continual Improvement. Experience designing SLAs service catalogues and service management frameworks tied to business value and outcomes. Strong analytical capability — able to build service performance dashboards SLA frameworks and executive-level reporting that translate operational data into business insight. Experience managing globally distributed service management teams including nearshore and offshore models and 24/7 operational support. Executive-level communication and influencing skills — able to translate operational complexity into clear business language for senior and executive stakeholders. Experience working in large matrixed technology organisations navigating complex stakeholder landscapes across product engineering and business functions. Strong commercial acumen — able to manage vendor relationships licence negotiations and platform investment cases with confidence including AI-enabled platform capabilities. A collaborative inclusive empathetic leadership style with a track record of building high-performing service-oriented teams. A leadership approach that reflects Pearson’s essential behaviours customer centricity performance excellence collaborative value creation and the ability to inspire others. Degree in Computer Science Information Technology Engineering Business or a related discipline. Why Pearson? This is more than a technology role. It is an opportunity to build something genuinely new. Pearson is at an inflection point in how it delivers and governs technology services. AI agents are beginning to triage route and resolve. Platforms are becoming intelligent. The boundary between human-executed process and autonomous service delivery is moving — and this leader will help to draw it. This is a newly created position offering the rare chance to define and shape an enterprise-wide Service Management function from a position of strategic intent rather than legacy constraint. Pearson is recognised for internal talent mobility and leadership development with a well-defined path toward broader executive roles. This position offers exceptional exposure — sitting within OCTO with regular engagement with the Chief Technology Officer Chief Information Security Officer and the broader Executive Management Team . Applications will be accepted through August 31. This window may be extended depending on business needs. Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set level of experience and specific location. As required by the California Colorado Hawaii Illinois Maryland Minnesota New Jersey New York State New York City Vermont Washington State and Washington DC laws the pay range for this position is as follows The full-time salary range for this position is between $150000 - $245000 Annually. This position is eligible to participate in an annual incentive program and information on benefits offered is here . Who we are At Pearson our purpose is simple to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us learning isn't just what we do. It's who we are. To learn more We are Pearson. Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications merit and business need. Qualified applicants will receive consideration for employment without regard to race ethnicity color religion sex sexual orientation gender identity gender expression age national origin protected veteran status disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com. Job Infrastructure and Cloud Operations Job Family TECHNOLOGY Organization OCTO Schedule FULLTIME Workplace Type Remote Req ID 25494 location
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For the 10 positions listed above we've analyzed the salary ranges, where available, and the resulting overall salary range is: 85K - 245K USD.
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