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Central Technology Center - 2nd Shift Operator, Full-Time

Corporate

Summary Our Security Officers protect the Industrial or Commercial property of our clients against fire vandalism and illegal entry. Our clients range from Class-A Office Buildings Luxury Residential Properties Distilleries Fortune 500 Companies Financial Institutions Telecommunications Manufacturing/Industrial Factories Hospitals and many others. The successful candidate will be a problem solver possess critical thinking skills and be detail-oriented. This position is responsible for using best practices for communicating information surrounding those incidents to leadership as appropriate. The CTC Operator 1 will monitor cameras and alarms dispatch associated calls via telephone and radio and provide general assistance to both employees and guests. The CTC Operator 1 is responsible for answering routine and emergency calls monitoring alarms and video equipment including video alarms door alarms and duress alarms and providing general assistance to employees vendors and guests. Essential Duties and Responsibilities The CTC Operator 1 is responsible for monitoring various tools to assist in identifying threats and/or risks to the organization. The CTC Operator 1 will coordinate response to life safety incidents (medical safety natural disasters etc.) and dispatch security officers CRT facilities police fire and EMS personnel as required via telephone radio and/or software systems provided by Walden Security. The CTC Operator 1 maintains various records of communications and events. Able to manage and handle situations of a sensitive nature and maintain the company’s confidentiality and information security practices (personnel issues investigations public relations incidents emergency personnel contact information etc.). Conduct investigative video reviews and report findings Assist in conducting investigations and update requestors promptly Properly document all reported incidents notifying appropriate parties for information escalation or other business-required actions Ensure all systems within the CTC are functioning properly and report deficiencies as necessary. Coordinate the response of on-site security personnel utilizing surveillance tools equipped with intrusion detection to identify individuals in restricted areas. Proactively monitor developments of extreme or adverse atmospheric conditions such as hurricanes tornadoes floods blizzards severe thunderstorms and other weather phenomena that can cause damage disruption or threats to life and property. In the event of an ongoing police or fire emergency in proximity to an asset you will be expected to promptly collect real-time information and alert the relevant offices or employees affected. Maintain situational awareness during planned and unplanned civil demonstrations near assets identifying signs of unruly behavior or clashes with external security forces using news sources and subscribed intelligence tools. Manage and prioritize employee security concerns through email phone and internal messaging platforms to ensure efficient support and resolution of requests. Strong understanding and troubleshooting capabilities for CCTV Physical Access Control and various Security Software Platforms utilized by the organization. Must be detail-oriented organized with the ability to multitask in a fast-paced deadline-oriented environment. Ability to analyze problems identify causes and implement results-oriented solutions. Excellent organizational and time management skills. Must possess strong computer skills with a high proficiency in the Microsoft workspace and an ability to find information fast. A professional demeanor along with excellent customer service skills Ability to work independently while also being a team player. Excellent verbal and written communication skills in English. Fluency in other languages is a plus. Conduct routine alarm testing and remote audits. Maintain daily logs and prepare and provide reports as required. An analytical mindset with the ability to identify and escalate critical issues. Position requires sitting and screen exposure for extended periods. Supervisory Responsibilities • This job has no supervisory responsibilities. • This job is subject to the supervision of CTC Shift Supervisors Competency To perform the job successfully an individual should demonstrate the following competencies (minimum of 5) Problem Solving - Identifies and resolves problems promptly Gathers and analyzes information skillfully Develops alternative solutions Works well in group problem-solving situations Uses reason even when dealing with emotional topics. Technical Skills - Assesses own strengths and weaknesses Pursues training and development opportunities Strives to continuously build knowledge and skills Shares expertise with others. Customer Service - Manages difficult or emotional customer situations Responds promptly to customer needs Solicits customer feedback to improve service Responds to requests for service and assistance Meets commitments. Interpersonal Skills - Focuses on solving conflict not blaming Maintains confidentiality Listens to others without interrupting Keeps emotions under control Remains open to others' ideas and tries new things. Oral Communication - speaks very clearly and persuasively in positive or negative situations listens and gets clarification responds well to questions demonstrates group presentation skills participates in various meetings. Written Communication - Writes clearly and informatively Edits work for spelling and grammar Varies writing style to meet needs Presents numerical data effectively Able to read and interpret written information. Diversity- Demonstrates knowledge of EEO policy Shows respect and sensitivity for cultural differences. Educates others on the value of diversity promotes a harassment- free environment and builds a diverse workforce. Ethics - Treats people with respect Keeps commitments inspires the trust of others Works with integrity and ethically Upholds organizational values. Organizational Support – Follows policies and procedures Completes administrative tasks correctly and on time supports organization’s goals and values Benefits the organization through outside activities Supports affirmative action and respects diversity. Judgement – Displays willingness to make decisions Exhibits sound and accurate judgement Supports and explains reasoning for decisions Includes appropriate people in decision-making process Makes timely decisions. Professionalism – Tactfully approaches others Reacts well under pressure. Treats others with respect and consideration regardless of their status or position accepts responsibility for own actions Follows through on commitments. Quality - Demonstrates accuracy and thoroughness Looks for ways to improve and promote quality Applies feedback to improve performance Monitors own work to ensure quality. Safety and Security - Observes safety and security procedures Determines appropriate action beyond guidelines Reports potentially unsafe conditions Uses equipment and materials properly. Adaptability - Adapts to changes in the work environment Manages competing demands Changes approach or method to best fit the situation Able to deal with frequent change delays or unexpected events adapts to new product introduction emergent business needs and business evolution. Attendance/Punctuality - Is consistently at work and on time Ensures work responsibilities are covered when absent Arrives at meetings and appointments on time. Dependability - follows instructions responds to management direction takes responsibility for own actions keeps commitments commits to long hours of work when necessary to reach goals completes tasks on time or notifies appropriate person with an alternate plan. Goal and detail-oriented. Qualifications To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. High School diploma or General Education Degree (GED) Minimum of 18 years of age Ability to pass a criminal background check and drug test To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Minimum of 1 year of customer service experience. It is preferred to have a minimum of 1+ years of experience in a physical Security Operations Center (SOC) a GSOC or experience in security and/or law enforcement positions or dispatch centers. Requires a year of related experience in any of the following categories crisis management physical security critical infrastructure protection risk controls or loss prevention. Experience in alarm monitoring You have a working knowledge of mass notification tools. You can rapidly analyze large amounts of information while maintaining composure during high-stress circumstances. You are prepared to work in a 24/7 operations center on a designated shift where you have the flexibility to cover extra hours as needed. An Associate's and/or Bachelor’s Degree is preferred in an area of study relevant to this position (i.e. Security Management Criminal Justice Emergency Management Homeland Security etc.) Prior camera and/or alarm integrator experience is a plus. Tennessee Alarm Monitoring License or the ability to obtain. Language Skills Ability to read and comprehend simple instructions short correspondence and memos using the English language. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations respond to questions from groups of managers clients customers other employees of the organization and the general public. Mathematical Skills Ability to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals. Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Computer Skills Ability to type at least 45 wpm. Proficient in Microsoft Windows 10 and Microsoft Office Products including Outlook. Certificates Licenses Registrations Valid Driver's License Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job the employee is regularly required to talk or hear. The employee is frequently required to stand walk sit and use hands to finger handle or feel. The employee is occasionally required to reach with hands and arms climb or balance and stoop kneel crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision distance vision depth perception the ability to adjust focus and the ability to see and distinguish basic colors. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Other Tasks This job description reflects management’s assignment of essential functions it does not prescribe or restrict the tasks that may be assigned. Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age pregnancy genetic information disability status as a protected veteran or any other protected category under applicable federal state and local laws. WaldenWay Pay Rate $17 $17 USD We offer every employee — from executive managers to administrative support to security professionals — unique and generous benefits as well as opportunities for career growth. So if you’re ready to embark on a meaningful career with one of the nation’s most dynamic and fastest growing security companies apply with Walden Security today.

Central Technology Center - 3rd Shift Operator, Full-Time

Corporate

Summary Our Security Officers protect the Industrial or Commercial property of our clients against fire vandalism and illegal entry. Our clients range from Class-A Office Buildings Luxury Residential Properties Distilleries Fortune 500 Companies Financial Institutions Telecommunications Manufacturing/Industrial Factories Hospitals and many others. The successful candidate will be a problem solver possess critical thinking skills and be detail-oriented. This position is responsible for using best practices for communicating information surrounding those incidents to leadership as appropriate. The CTC Operator 1 will monitor cameras and alarms dispatch associated calls via telephone and radio and provide general assistance to both employees and guests. The CTC Operator 1 is responsible for answering routine and emergency calls monitoring alarms and video equipment including video alarms door alarms and duress alarms and providing general assistance to employees vendors and guests. Essential Duties and Responsibilities The CTC Operator 1 is responsible for monitoring various tools to assist in identifying threats and/or risks to the organization. The CTC Operator 1 will coordinate response to life safety incidents (medical safety natural disasters etc.) and dispatch security officers CRT facilities police fire and EMS personnel as required via telephone radio and/or software systems provided by Walden Security. The CTC Operator 1 maintains various records of communications and events. Able to manage and handle situations of a sensitive nature and maintain the company’s confidentiality and information security practices (personnel issues investigations public relations incidents emergency personnel contact information etc.). Conduct investigative video reviews and report findings Assist in conducting investigations and update requestors promptly Properly document all reported incidents notifying appropriate parties for information escalation or other business-required actions Ensure all systems within the CTC are functioning properly and report deficiencies as necessary. Coordinate the response of on-site security personnel utilizing surveillance tools equipped with intrusion detection to identify individuals in restricted areas. Proactively monitor developments of extreme or adverse atmospheric conditions such as hurricanes tornadoes floods blizzards severe thunderstorms and other weather phenomena that can cause damage disruption or threats to life and property. In the event of an ongoing police or fire emergency in proximity to an asset you will be expected to promptly collect real-time information and alert the relevant offices or employees affected. Maintain situational awareness during planned and unplanned civil demonstrations near assets identifying signs of unruly behavior or clashes with external security forces using news sources and subscribed intelligence tools. Manage and prioritize employee security concerns through email phone and internal messaging platforms to ensure efficient support and resolution of requests. Strong understanding and troubleshooting capabilities for CCTV Physical Access Control and various Security Software Platforms utilized by the organization. Must be detail-oriented organized with the ability to multitask in a fast-paced deadline-oriented environment. Ability to analyze problems identify causes and implement results-oriented solutions. Excellent organizational and time management skills. Must possess strong computer skills with a high proficiency in the Microsoft workspace and an ability to find information fast. A professional demeanor along with excellent customer service skills Ability to work independently while also being a team player. Excellent verbal and written communication skills in English. Fluency in other languages is a plus. Conduct routine alarm testing and remote audits. Maintain daily logs and prepare and provide reports as required. An analytical mindset with the ability to identify and escalate critical issues. Position requires sitting and screen exposure for extended periods. Supervisory Responsibilities • This job has no supervisory responsibilities. • This job is subject to the supervision of CTC Shift Supervisors Competency To perform the job successfully an individual should demonstrate the following competencies (minimum of 5) Problem Solving - Identifies and resolves problems promptly Gathers and analyzes information skillfully Develops alternative solutions Works well in group problem-solving situations Uses reason even when dealing with emotional topics. Technical Skills - Assesses own strengths and weaknesses Pursues training and development opportunities Strives to continuously build knowledge and skills Shares expertise with others. Customer Service - Manages difficult or emotional customer situations Responds promptly to customer needs Solicits customer feedback to improve service Responds to requests for service and assistance Meets commitments. Interpersonal Skills - Focuses on solving conflict not blaming Maintains confidentiality Listens to others without interrupting Keeps emotions under control Remains open to others' ideas and tries new things. Oral Communication - speaks very clearly and persuasively in positive or negative situations listens and gets clarification responds well to questions demonstrates group presentation skills participates in various meetings. Written Communication - Writes clearly and informatively Edits work for spelling and grammar Varies writing style to meet needs Presents numerical data effectively Able to read and interpret written information. Diversity- Demonstrates knowledge of EEO policy Shows respect and sensitivity for cultural differences. Educates others on the value of diversity promotes a harassment- free environment and builds a diverse workforce. Ethics - Treats people with respect Keeps commitments inspires the trust of others Works with integrity and ethically Upholds organizational values. Organizational Support – Follows policies and procedures Completes administrative tasks correctly and on time supports the organization’s goals and values Benefits organization through outside activities Supports affirmative action and respects diversity. Judgement – Displays willingness to make decisions Exhibits sound and accurate judgement Supports and explains reasoning for decisions Includes appropriate people in decision-making process Makes timely decisions. Professionalism – Tactfully approaches others Reacts well under pressure. Treats others with respect and consideration regardless of their status or position accepts responsibility for own actions Follows through on commitments. Quality - Demonstrates accuracy and thoroughness Looks for ways to improve and promote quality Applies feedback to improve performance Monitors own work to ensure quality. Safety and Security - Observes safety and security procedures Determines appropriate action beyond guidelines Reports potentially unsafe conditions Uses equipment and materials properly. Adaptability - Adapts to changes in the work environment Manages competing demands Changes approach or method to best fit the situation Able to deal with frequent change delays or unexpected events adapts to new product introduction emergent business needs and business evolution. Attendance/Punctuality - Is consistently at work and on time Ensures work responsibilities are covered when absent Arrives at meetings and appointments on time. Dependability - follows instructions responds to management direction takes responsibility for own actions keeps commitments commits to long hours of work when necessary to reach goals completes tasks on time or notifies appropriate person with an alternate plan. Goal and detail-oriented. Qualifications To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. High School diploma or General Education Degree (GED) Minimum of 18 years of age Ability to pass a criminal background check and drug test To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Minimum of 1 year of customer service experience. It is preferred to have a minimum of 1+ years of experience in a physical Security Operations Center (SOC) a GSOC or experience in security and/or law enforcement positions or dispatch centers. Requires a year of related experience in any of the following categories crisis management physical security critical infrastructure protection risk controls or loss prevention. Experience in alarm monitoring You have a working knowledge of mass notification tools. You can rapidly analyze large amounts of information while maintaining composure during high-stress circumstances. You are prepared to work in a 24/7 operations center on a designated shift where you have the flexibility to cover extra hours as needed. An Associate's and/or Bachelor’s Degree is preferred in an area of study relevant to this position (i.e. Security Management Criminal Justice Emergency Management Homeland Security etc.) Prior camera and/or alarm integrator experience is a plus. Tennessee Alarm Monitoring License or the ability to obtain. Language Skills Ability to read and comprehend simple instructions short correspondence and memos using the English language. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations respond to questions from groups of managers clients customers other employees of the organization and the general public. Mathematical Skills Ability to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals. Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Computer Skills Ability to type at least 45 wpm. Proficient in Microsoft Windows 10 and Microsoft Office Products including Outlook. Certificates Licenses Registrations Valid Driver's License Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job the employee is regularly required to talk or hear. The employee is frequently required to stand walk sit and use hands to finger handle or feel. The employee is occasionally required to reach with hands and arms climb or balance and stoop kneel crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision distance vision depth perception ability to adjust focus and ability to see and distinguish basic colors. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Other Tasks This job description reflects management’s assignment of essential functions it does not prescribe or restrict the tasks that may be assigned. Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age pregnancy genetic information disability status as a protected veteran or any other protected category under applicable federal state and local laws. WaldenWay Pay Rate $17 $17 USD We offer every employee — from executive managers to administrative support to security professionals — unique and generous benefits as well as opportunities for career growth. So if you’re ready to embark on a meaningful career with one of the nation’s most dynamic and fastest growing security companies apply with Walden Security today.

Inside Sales Executive — Enterprise Leads (Work From Home, Pan India)

Remote India

Work From Home · Pan India Full-time Make in India OEM ABOUT THE ROLE About the role RDP Technologies Limited is India's Make-in-India IT hardware OEM — PLI 2.0 selected MeitY recognized as Best Laptop Manufacturer 300K+ devices shipped 28000 sq.ft Hyderabad facility. Our Enterprise Sales team runs a steady stream of inbound leads across Compute AI Compute and Data Center & AI Infrastructure — CIOs CTOs IT procurement and business buyers reaching out to RDP directly. As an Inside Sales Executive you work these leads from first contact through to a qualified moving pipeline — 100% work-from-home anywhere in India. What you'll own Respond to every inbound enterprise lead assigned to you promptly — RDP provides the leads your job is to engage them fast and well Qualify each lead — understand the requirement budget signal timeline and decision-maker before looping in a Presales engineer or Account Manager Follow up consistently across calls WhatsApp and email until a lead converts drops off or is handed to the field sales team for closure Keep your pipeline current in RDP CRM (Odoo) — every lead every stage every next action logged and up to date Coordinate with regional Account Managers and Presales engineers for technical handoff on qualified opportunities Hit daily/weekly follow-up and conversion targets — this role is measured on lead response speed and pipeline movement Represent RDP professionally on every call — first impression for a large share of RDP's enterprise pipeline What we're looking for 6 months to 2 years of sales tele-sales or inside-sales experience — IT hardware or B2B background is a plus but not mandatory Must have your own laptop a reliable personal internet connection and your own mobile phone with an active number — this is a fully remote work-from-home role and these are non-negotiable Self-driven and disciplined working from home — no daily office supervision so ownership of your own calendar and follow-ups matters Comfortable on the phone — confident courteous persistent without being pushy Basic CRM comfort (Odoo Salesforce Zoho or similar) or willingness to learn RDP's Odoo-based CRM quickly Good spoken and written English plus at least one Indian regional language Any graduate degree freshers with a genuine sales aptitude and the required minimum 6 months experience are welcome to apply Where and how Location 100% Work From Home — anywhere in India Reports to Enterprise Sales Manager (BV2 Corporate / BV3 AI Compute / BV4 Data Center & AI Infrastructure) Openings 10 positions (Pan India) Compensation ₹2.4 LPA – ₹3.6 LPA (max CTC) plus performance-linked incentive on lead conversion and pipeline targets Nature Full-time remote lead-follow-up and pipeline role — RDP supplies the leads you own the follow-through Equipment Candidate must arrange their own laptop internet connection and mobile phone (with an active number) — RDP does not provide hardware or a SIM for this WFH role WHY RDP Make in India OEM. 14 years. 300K+ devices. RDP Technologies Limited designs engineers and manufactures PCs AI workstations and data-center infrastructure from our Hyderabad facility. PLI 2.0 selected MeitY recognized as Best Laptop Manufacturer ISO 9001 certified. Strategic alliances with Intel AMD NVIDIA Microsoft. 4 business verticals GeM Corporate AI Compute DC and AI Infrastructure.

Finance Operations Specialist

Remote India

Finance Operations Specialist Company Bendito Soft Tech Private Limited Department Finance & Accounting Employment Type Full-Time Remote Experience 2–4 Years Reports To Finance Manager Job Summary We are looking for a Finance Operations Specialist to join our team and support a U.S.-based technology services and HCM integration client. The ideal candidate should have strong hands-on experience in Accounts Receivable Accounts Payable invoicing collections bank reconciliation and financial reporting. We are looking for someone with a strong accounting foundation excellent attention to detail and the ability to take ownership of financial operations. Key ResponsibilitiesInvoicing & Billing Prepare and send accurate client invoices on time. Handle one-time project billing and recurring monthly subscriptions. Manage invoice corrections voids credit memos and write-offs. Verify billing rates billing periods taxes and agreement terms. Set up and maintain auto-pay billing for subscription clients. Accounts Receivable & Collections Monitor AR aging and outstanding client balances. Follow up on overdue invoices and drive timely collections. Send professional payment reminders and escalate overdue accounts when required. Investigate payment discrepancies short payments and unapplied credits. Maintain accurate and audit-ready AR records. Accounts Payable & Vendor Management Process vendor bills and purchase orders. Verify invoices against supporting documents. Coordinate with vendors and internal teams to resolve billing discrepancies. Maintain accurate AP records and support month-end reconciliation. Reconciliation & Financial Reporting Perform regular bank reconciliations. Prepare AR/AP aging reports MIS reports and financial dashboards. Support month-end and year-end closing activities. Assist with journal entries and balance verification. Finance Operations Track and verify partner commissions and referral bonuses. Manage annual billing adjustments for recurring clients. Respond to finance-related queries from clients and internal teams. Work closely with Sales and Project Management teams to resolve billing issues. Provide updates on invoicing collections and outstanding payments. Maintain accurate financial records and support audit readiness. Required Qualifications Bachelor's degree in Commerce Accounting Finance or a related field. 2–4 years of relevant experience in AR AP billing accounting or finance operations. Strong understanding of AR/AP reconciliation journal entries and AR aging analysis. Hands-on experience with accounting software such as QuickBooks Online Zoho Books Tally SAP Oracle or equivalent. Strong proficiency in MS Excel or Google Sheets. Excellent attention to detail and accuracy. Good written and verbal communication skills. Ability to manage multiple client accounts and meet deadlines independently. Willingness to work overlapping hours with U.S. time zones (CST) as required. Preferred Qualifications Experience with Zoho CRM Zoho Desk Salesforce or similar CRM/helpdesk platforms. Knowledge of Power BI or other reporting/dashboard tools. Experience with U.S.-based client billing or multi-currency invoicing. Knowledge of U.S. sales tax applicability. Experience in technology services SaaS or HCM integration environments. Understanding of partner commissions and referral-based billing. Familiarity with project management tools such as Monday.com Asana or similar. Key Skills Accounts Receivable Accounts Payable Billing & Invoicing AR Aging Collections Bank Reconciliation Financial Reporting MIS Reporting QuickBooks Zoho Books Tally SAP Excel Google Sheets What We Are Looking For We are looking for a finance professional who is accurate accountable detail-oriented and comfortable taking ownership of AR billing collections and reconciliations. Strong accounting fundamentals are essential knowledge of our internal tools and processes will be provided through training. Pay ₹350000.00 - ₹800000.00 per year Application Question(s) What is your expected CTC? What is your current CTC? Do you have a Bachelor's degree in Commerce (B.Com) Accounting Finance or a related field? Have you worked in a technology services SaaS or HCM integration company? Do you have experience using Power BI or another reporting/dashboard tool? Do you have hands-on experience with Zoho CRM Zoho Desk Salesforce or a similar CRM/helpdesk platform? How many years of experience do you have in Accounts Receivable Accounts Payable billing accounting or finance operations? Have you personally used QuickBooks Online (QBO) in a finance/accounting operations role? If yes briefly describe the specific tasks you performed in QBO such as invoicing AR/AP bank reconciliation journal entries or reporting. Do not include payroll experience. In your own words what are MRR and NRR and how would you use them to evaluate a subscription-based business? Do you have hands-on experience performing bank reconciliations and resolving discrepancies? How many years of experience with US Clients How many years of experience in Finance Operations specialist? Briefly describe one activity you personally performed in Zoho CRM related to customers accounts sales billing or finance operations. Which invoicing activities have you personally handled?ccounting operations excluding payroll? Work Location Remote

Customer Support & Onboarding Executive ��� Applied AI Lab, B2B SaaS

Canore, Kerala, India

Location Remote (India) Reporting to Founders About Swades AI Swades AI is India's 1 Applied AI Research Lab backed by Y Combinator and top Silicon Valley investors including Soma Capital and Slow Ventures. Our HealOS product line — AI Scribe AI Receptionist Prior Authorization Benefit Verification and Fax & Referrals — serves US independent medical practices. The same team also runs two additional SaaS products PowerDialer.ai and OpenMic.ai. We're fully remote — our team works from different locations and we hire people who've already done the exact job we're hiring for not people who've managed someone else doing it. About The Role We hire for what you've already done not for a title. This posting maps to real work — searches like Customer Support Executive Customer Success Associate Technical Support Engineer Onboarding Specialist — and we're looking for someone who has done this exact job before. You've worked support at an Indian SaaS company on US hours 1–3 years. Written English quality matters more than years of experience. What You'll Own Tier-1 support and SLA Non-technical onboarding The help centre and docs Escalating to QA with reproducible cases What You Won't Own Bug fixes Selling Technical implementation How We'll Measure Success First-response time and ticket deflection via documentation. How We'll Evaluate You We'll give you a real angry ticket and ask for your reply. We're reading tone and clarity not product knowledge. Hiring Process A work sample that mirrors the real job (never a puzzle) and a reference check with consent collected up front. We screen on current CTC not expected CTC.

Online Exams & Customer Experience Assistant - Japanese Speaking

Ready to drive seamless operations and deliver outstanding service to our customers? 🚀 We're seeking an Online Exams & Customer Experience Assistant to provide top-tier support while ensuring exam integrity. As a key part of our agile team you'll enhance the efficiency and excellence of PeopleCert’s global certification services. Join us and make an impact! As a Remote Online Exams & Customer Experience Assistant - Japanese Speaking your tasks will include the following Customer Service Provide exemplary customer service to candidates testing centers and other stakeholders through various communication channels including email chat and phone. Address inquiries resolve issues and ensure a positive customer experience throughout the examination & certification process. Online Proctoring Oversee the secure and fair conduct of certification exams at designated testing centers or online platforms. Enforce exam rules and protocols to maintain the integrity of the certification process. Handle any technical or procedural issues that may arise during exams. Back-Office Exam Operations Execute administrative tasks related to exam registrations scheduling and result processing. Maintain accurate and up-to-date records in our systems ensuring compliance with established procedures and standards. Collaborate with cross-functional teams to streamline processes and improve operational efficiency. General Duties Work effectively in a team environment and liaise with other teams in order to get the job done and reach the best possible results. Carry out any reasonably allocated duties and tasks relevant to the role and the scope of activities by applying a flexible & adaptable customer centric approach to serve PeopleCert’s multinational presence and global operations across multiple time zones. Ensure their work and presence is aligned with company’s values “Quality - Passion - Integrity – Innovation” at all times What we look for Bachelor’s degree any discipline will be an asset Previous experience in similar position/ function will be considered as an asset Prior working experience in the certification of persons and/or training and exam fields would be considered an advantage Passionate with Customer Satisfaction Excellent command of the English & Japanese language (native-like or C2 level certification desired LanguageCert C2 LTE or C2 IESOL certificate would be a plus). Advanced computer literacy is required. ECDL Advance level certification would be considered a plus. Excellent interpersonal verbal and written communication skills. Well organized self-driven flexible and able to work in a high-volume fast- Internal paced and deadline-driven environment Availability to work in 24/7 rotating shifts (including some nightshifts on a monthly basis weekends and holidays). What we offer Monthly Bonus upon Performance 💳 Work in an international dynamic and fun atmosphere Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees 🎓 Complimentary coffee and tea in all our premises ☕ Huge learning experience in using best practices and global environment Constant personal and professional development 🥇 Working on Home Office (HO) Secure English Language Tests (SELTs) Any person who is engaged by PeopleCert to work on the SELT service must undergo a Background Check prior to commencing their SELT duties. All SELT personnel will be required to complete a declaration (provided by PeopleCert) where the existence of any criminal record and/or bankruptcy must be declared. If working on the SELT service in the UK background checks will include A basic or enhanced Disclosure Barring Service (DBS) check Right to Work in the UK check (including nationality identity and place of residence) HO security check (Baseline Personnel Security Standard (BPSS) or Counter Terrorist Check (CTC) Financial background check Employment reference check If working on the SELT service anywhere in the world (outside of the UK) personnel will undergo background checks that are equivalent to those stated for the UK. All applications will be treated with strict confidentiality.

GRC Engineer

GRC Consultant You will run SOC 2 and ISO 27001 programs for a diverse client base owning control implementation and audit readiness from kickoff through external audit. Much of the work is hands-on in client cloud environments assessing AWS and Azure against control requirements hardening what falls short and building evidence that holds up under audit. A multi-year SOC 2 program supports a client expanding through M&A with room to grow into GRC engineering and automation as the practice scales. Compensation $160000 to $180000 Logistics Remote Here's what you'll be doing • Lead SOC 2 scope expansions and stand up ISO 27001 ISMS programs from scratch for clients • Assess AWS and Azure environments against compliance controls and flag gaps in configuration identity and cloud posture • Harden client systems and cloud infrastructure run enterprise patch management and drive vulnerability remediation to resolution • Operate GRC automation platforms such as Drata Vanta and Secureframe to run evidence collection and audit prep • Write scripts to automate evidence collection control checks and routine security tasks • Interpret framework and regulatory requirements and build them into client systems platforms and workflows as controls • Run audit readiness end to end walkthroughs with control owners evidence collection readiness timelines and coordination with external auditors • Build and maintain control mappings and crosswalks across SOC 2 ISO 27001 CMMC and NIST 800-171 • Author and maintain compliance policies procedures and accreditation documentation including SSPs POA&Ms DR plans and IR plans • Automate compliance and audit workflows with integrations APIs and AI tooling • Perform third-party and vendor risk assessments maintain security questionnaires and mature the third-party risk framework • Report compliance and risk maturity to executives through metrics and crosswalks • Facilitate incident response tabletop exercises and maintain runbooks and playbooks • Evaluate new security products and support proof of concept implementations And what you need to have • Professional auditing experience • Hands-on experience leading SOC 2 scope expansions and standing up ISO 27001 ISMS programs from scratch • Hands-on experience assessing and hardening AWS and Azure environments against compliance controls • Fluency with GRC automation platforms Drata Vanta Secureframe • Scripting ability to automate evidence collection and security tasks • A habit of tracking regulatory trends executive orders and framework updates before clients ask Bonus points for • CMMC implementation experience • NIST 800-171 experience • Microsoft GCC High experience No CTC or sponsorship at this time.

Full Stack .Net Developer - Full Remote, South Africa

Full Stack Developer - Full Remote - Up to R90000 CTC + 13th Cheque Ada Meher are exclusively partnered with a growing software consultancy that takes a forward-thinking modern approach to development with the aim of streamlining development processes reducing the amount of code required and ultimately saving their clients money. This company operates within South Africa and the UK with projects based in both locations. This business has been established since the early 2000s but in recent years they have begun to scale the business having achieved 100% growth per year in the last three years. This offers a start-up/scale-up environment with the stability of an established company. They have their own framework which streamlines the development process and they are in the process of making this a product to go to market with as part of their continuous plans to grow the business and change the way the industry does software development. They use a unique approach of building the UI through the database which is a highly technical but highly efficient method of development. Typical clients and projects that my client works with include Medium-sized companies with legacy systems that require upgrading and modernising. Example Car Finance company with 700+ lines of legacy code base. Reduced code base by 50% and saved the client 20% revenue. They also work with start-ups building systems from scratch through to support assisting them in scaling their business. Requirements Advanced C/.Net 10 experience Modern Javascript framework exposure (Angular React VueJS) MSSQL and PostgreSQL database experience SOLID principles unit testing and good coding practice is a must Experience with Azure/AWS cloud and DevOps processes is a massive bonus Experience on high-traffic scalable systems Innovative forward-thinking mindset required along with desire to learn and use new technologies.

Client Success Manager

Remote India

Role Client Success Manager Role Type Full Time Locations preferred - India Phillippines Indonesia SERP Forge is a growth-focused link building and SEO agency helping SaaS companies agencies and brands acquire high-authority backlinks improve search visibility and generate sustainable organic growth. As we continue to scale we're looking for a Client Success Manager who can build strong client relationships ensure exceptional service delivery maximize client retention and identify expansion opportunities. Who you are SERP Forge is looking for a proactive and client-focused Client Success Manager to help our clients achieve their SEO and link-building goals while building long-term relationships that drive retention and growth. As a Client Success Manager you'll serve as the primary point of contact for clients after they become customers. You'll work closely with our SEO outreach content and sales teams to ensure smooth onboarding exceptional communication successful campaign execution and outstanding client experiences. This role is ideal for someone who enjoys building relationships solving problems managing projects and helping clients get maximum value from the services they purchase. What You'll Do Onboard new clients and understand their goals requirements and expectations Serve as the primary point of contact for assigned accounts Build strong relationships with clients and key stakeholders Coordinate with internal teams to ensure successful campaign delivery Provide regular updates reports and progress communication Manage feedback approvals revisions and client requests Monitor account health and identify potential risks proactively Improve retention through excellent communication and service Identify upsell and cross-sell opportunities where appropriate Maintain accurate client records and activity history in Pipedrive What We're Looking For Excellent written and spoken English Strong relationship-building and communication skills Strong organizational and project management abilities Ability to manage multiple client accounts simultaneously Problem-solving mindset High attention to detail Professional and confident client-facing communication Ability to handle difficult conversations diplomatically Preferred Experience 2+ years of Client Success Account Management Customer Success or Account Management experience Experience working in an SEO digital marketing SaaS or agency environment Experience managing international clients Experience using CRM platforms such as Pipedrive HubSpot Salesforce or Zoho CRM Experience working with remote teams Bonus Points If You Understand SEO Link Building Digital Marketing SaaS Businesses Agency Operations Client Retention Strategies Customer Success Processes Tools You'll Use Pipedrive Slack Google Meet Google Workspace Service Provider Pro What Success Looks Like Within your first few months you'll be expected to Manage client communications confidently Successfully onboard clients independently Maintain accurate CRM records Coordinate effectively with internal teams Build strong client relationships Identify opportunities to improve retention and account growth Why Join SERP Forge? Fully remote role Work with international SaaS companies agencies and brands Direct impact on client retention and business growth Opportunity to help shape our client success processes Collaborative and growth-focused environment Long-term career progression opportunities How to Apply Please send Your resume A short introduction about yourself Details of your client-facing experience Any experience with SEO digital marketing SaaS or agency services Shortlisted candidates may be asked to complete a client communication assessment or account management exercise. If you're passionate about building client relationships delivering exceptional customer experiences and helping clients succeed we'd love to hear from you. Benefits Flexible schedule Leave encashment Paid time off Work from home Application Question(s) Have you worked with US & UK Clients? What is your current CTC? What is your Expected CTC? How many active client accounts have you personally managed at one time? What was the monthly recurring revenue (MRR) portfolio you managed? Rate yourself out of 5 on your communication skills Have you used CRM for your CSM ? Experience Client success Management 2 years (Required) Client facing roles 2 years (Required) International Client handling 2 years (Required) Work Location Remote

Business Development Manager – Media, Film & Video Production

Remote India

KATHPUTLEE ARTS & FILMS Business Development Manager – Media Film & Video Production About the Role Kathputlee Arts & Films is an independent production house working across video production branded content advertising animation and creative media services. We are looking for an experienced Business Development Manager with a background in media film advertising entertainment or video production who already has relevant industry relationships and can contribute to business growth from the beginning. This is a target-driven revenue-focused role. This is not a training or entry-level position. Key Responsibilities Generate new business from brands advertising agencies media companies production houses and corporate clients Leverage existing industry relationships to create business opportunities Sell video production branded content advertising films corporate films animation and related creative services Manage the complete sales cycle from prospecting and pitching to negotiation and closure Build and maintain a strong client and prospect pipeline Convert opportunities into confirmed projects and measurable revenue Meet agreed business and revenue targets Work with the leadership and production teams to develop relevant proposals and pitches Present a practical 30-day business development plan and revenue projection What We’re Looking For Proven experience in Business Development Sales Client Acquisition or Revenue Generation Background in media film advertising entertainment video production branded content or creative services An existing network of relevant brands agencies businesses or decision-makers Demonstrated ability to bring business not just generate leads Strong pitching negotiation relationship-building follow-up and closing skills Ability to work independently without extensive training or hand-holding Strong commercial mindset and ownership of revenue targets What We Expect We are looking for someone who can come in and start building business from Month 1. During the interview you should be able to discuss Your existing industry/client network The type of clients or businesses you can approach Business/projects you have previously brought in Your expected business contribution in the first 30 days Please do not share confidential client information. Compensation This is a target-based role and compensation will be aligned with the candidate’s experience network business potential and expected revenue contribution. There is no rigid salary ceiling for the right candidate. We are open to discussing the compensation expected by the candidate where the proposed business contribution and revenue potential justify the compensation. How to Apply Please share CV or LinkedIn profile at - jobs@kathputlee.in Relevant media/film/production and business development experience Brief details of business or clients previously acquired Current or expected CTC Location [Remote] Experience [Video Production - 3-5] Employment Type Full-time Pay From ₹70000.00 per month Work Location Remote